A cognitive-experiential approach to modelling web navigation

International Journal of Human Computer Studies

Volumn 70, Issue 9, 2012, Pages 630-651

  Van Schaik, Paul ^a   Ling, Jonathan ^b  

^a TEESSIDE UNIVERSITY   (United Kingdom)

^b UNIVERSITY OF SUNDERLAND   (United Kingdom)

Author keywords

Cognition; Flow experience; Model; Partial least squares; User experience

Indexed keywords

COGNITION; FLOW EXPERIENCE; INTERACTION EXPERIENCES; INTRINSIC MOTIVATION; PARTIAL LEAST SQUARE (PLS); TASK COMPLEXITY; USER-EXPERIENCE; WEB NAVIGATION;

ENGINEERING; HARDWARE; MODELS;

HUMAN COMPUTER INTERACTION;

EID: 84863726807     PISSN: 10715819     EISSN: 10959300     Source Type: Journal    
DOI: 10.1016/j.ijhcs.2012.03.003     Document Type: Article

References (84)

1. R. Agarwal, and E. Karahanna Time flies when youre having fun: cognitive absorption and beliefs about information technology usage MIS Quarterly: Management Information Systems 24 2000 665 694
2. J.S. Ahuja, and J. Webster Perceived disorientation: an examination of a new measure to assess Web design effectiveness Interacting with Computers 14 2001 15 29
3. K. Asakawa Flow experience and autotelic personality in Japanese college students: how do they experience challenges in daily life? Journal of Happiness Studies 5 2004 123 154
4. K. Asakawa Flow experience, culture, and well-being: how do autotelic Japanese college students feel, behave, and think in their daily lives? Journal of Happiness Studies 11 2010 205 223
5. C. Barroso, G.C. Carrión, and J.K. Roldán Applying maximum likelihood and PLS on different sample sizes: studies on SERVQUAL model and employee behavior model V.E. Vinzi, W.W. Chin, J. Henseler, H. Wang, Handbook of Partial Least Squares: Concepts, Methods and Applications in Marketing and Related Fields 2010 Springer Berlin 427 447
6. N. Baumann, and D. Scheffer Seeing and mastering difficulty: the role of affective change in achievement flow Cognition and Emotion 24 2010 1304 1328
7. N. Baumann, and D. Scheffer Seeking flow in the achievement domain: the achievement flow motive behind flow experience Motivation and Emotion 35 2011 267 284
8. M.H. Blackmon, P.G. Polson, M. Kitajima, and C. Lewis Cognitive walkthrough for the web. Proceedings of CHI 2002 2002 463 470
9. W.W. Chin How to write up and report PLS analyses V.E. Vinzi, W.W. Chin, J. Henseler, H. Wang, Handbook of Partial Least Squares: Concepts, Methods and Applications in Marketing and Related Fields 2010 Springer Berlin 655 690
10. D.H. Choi, J. Kim, and S.H. Kim ERP training with a web-based electronic learning system: the flow theory perspective International Journal Human-Computer Studies 65 2007 223 243
11. T. Chou, and C. Ting The role of flow experience in cyber-game addiction Cyber Psychology & Behavior 6 2003 663 675
12. M. Csikszentmihalyi The flow experience and its significance for human psychology I.S. Csikszentmihalyi, Optimal Experience: Psychological Studies of Flow in Consciousness 1988 Cambridge University Press New York, NY, US 15 35
13. M. Csikszentmihalyi, and I.S. Csikszentmihalyi Optimal Experience: Psychological Studies of Flow in Consciousness 1988 Cambridge University Press New York, NY, US
14. M. Csikszentmihalyi, and J. Nakamura Effortless attention in everyday life: a systematic phenomenology B. Bruya, Effortless Attention: A New Perspective in the Cognitive Science of Attention and Action 2010 MIT Press Cambridge, MA, US 179 189
15. P. David, M. Song, A. Hayes, and E.S. Fredin A cyclic model of information seeking in hyperlinked environments: the role of goals, self-efficacy, and intrinsic motivation International Journal of Human-Computer Studies 65 2007 170 182
16. P. Desmet, and P. Hekkert Framework of product experience International Journal of Design 1 2007 57 66
17. D.X. Ding, P.J. Hu, R. Verma, and D.G. Wardell The impact of service system design and flow experience on customer satisfaction in online financial services Journal of Service Research 13 2010 96 110
18. S. Engeser, and F. Rheinberg Flow, performance and moderators of challenge-skill balance Motivation and Emotion 32 2008 158 172
19. C.M. Finneran, and P. Zhang A person-artefact-task (PAT) model of flow antecedences in computer-mediated environments International Journal of Human-Computer Studies 59 2003 475 496
20. C.J. Fullagar, and E.K. Kelloway Flow at work: An experience sampling approach Journal of Occupational and Organizational Psychological 82 2009 595 615
21. C.J. Fullagar, and M.J. Mills Motivation and flow: toward an understanding of the dynamics of the relation in architecture students Journal of Psychology 142 2008 533 553
22. J.A. Ghani, and S.P. Deshpande Task characteristics and the experience of optimal flow in human-computer interaction Journal of Psychology: Interdisciplinary and Applied 128 1994 381 391
23. F. Guay, R.J. Vallerand, and C. Blanchard On the assessment of situational intrinsic and extrinsic motivation: The Situational Motivation Scale (SIMS) Motivation and Emotion 24 2000 175 213
24. Y.M. Guo, and M.S. Poole Antecedents of flow in online shopping: a test of alternative models Information Systems Journal 19 2009 369 390
25. Gwizdka, J.; Spence, I.; 2006. What can searching behavior tell us about the difficulty of information tasks? A study of web navigation. Proceedings of the 69th Annual Meeting of the American Society for Information Science and Technology (ASIST 2006).
26. J. Hartmann, A. Sutcliffe, and A. De Angeli Towards a theory of user judgment of aesthetics and user interface quality ACM Transactions on Computer-Human Interaction 15 2008 1 30
27. M. Hassenzahl The thing and I: Understanding the relationship between user and product M. Blythe, C. Overbeeke, A. Monk, P. Wright, Funology: From Usability to Enjoyment 2003 Kluwer Dordrecht 31 42
28. M. Hassenzahl The interplay of beauty, goodness, and usability in interactive products Human-Computer Interactions 19 2004 319 349
29. M. Hassenzahl, S. Diefenbach, and A. Göritz Needs, affect, and interactive products - facets of user experience Interacting with Computers 22 2010 353 362
30. J. Henseler, C. Ringle, and R. Sinkovics The use of partial least squares modeling in international marketing T. Cavusgil, R. Sinkovics, P. Ghauri, New Challenges in International Marketing (Advances in International Marketing) 2009 Emerald London 277 319
31. R.R. Hirschfeld, C.H. Thomas, and D.B. McNatt Implications of self-deception for self-reported intrinsic and extrinsic motivational dispositions and actual learning performance: a higher order structural model Educational and Psychological Measures 68 2008 154 173
32. L.- Ho, and T.- Kuo How can one amplify the effect of e-learning? An examination of high-tech employees computer attitude and flow experience Computer-Human Behavior 26 2010 23 31
33. M. Huang Designing website attributes to induce experiential encounters Computer-Human Behavior 19 2003 425 442
34. J. Hulland, M. Ryan, and R. Rayner Modeling customer satisfaction: a comparative evaluation of covariance structure analysis versus partial least squares V.E. Vinzi, W.W. Chin, J. Henseler, H. Wang, Handbook of Partial Least Squares: Concepts, Methods and Applications in Marketing and Related Fields 2010 Springer Berlin 307 325
35. S.A. Jackson, and R.C. Eklund Assessing flow in physical activity: the flow state scale-2 and dispositional flow scale-2 Journal of Sport and Exercise Psychology 24 2002 133 150
36. S.A. Jackson, and H. Marsh Development and validation of a scale to measure optimal experience: the Flow State Scale Journal of Sport and Exercise Psychology 18 1996 17 35
37. S.A. Jackson, P.R. Thomas, H.W. Marsh, and C.J. Smethurst Relationships between flow, self-concept, psychological skills, and performance Journal of Applied Sport Psychology 13 2001 129 153
38. I. Juvina, and H. van Oostendorp Individual differences and behavioral metrics involved in modeling web navigation Universal Access in the Information Society 4 2006 258 269
39. J. Keller, and H. Bless Flow and regulatory compatibility: an experimental approach to the flow model of intrinsic motivation Personal and Social Psychological Bulletin 34 2008 196 209
40. K. Kiili, and T. Lainema Foundation for measuring engagement in educational games Journal of Interactive Learning Research 19 2008 469 488
41. M. Koufaris Applying the technology acceptance model and flow theory to online consumer behavior Information Systems Research 13 2002 205 223
42. T.- Kuo, and L.- Ho Individual difference and job performance: the relationships among personal factors, job characteristics, flow experience, and service quality Social Behavior And Personality 38 2010 531 552
43. E.L. Law, and P. van Schaik Modelling user experience: an agenda for research and practice Interacting with Computers 22 2010 313 322
44. S. Liu, H. Liao, and J.A. Pratt Impact of media richness and flow on e-learning technology acceptance Computers and Education 52 2009 599 607
45. R.E. Mayer Multimedia learning 2001 Cambridge University Press Cambridge
46. G.A. Miller The magical number seven, plus or minus two: some limits on our capacity for processing information Psychological Review 63 1956 81 97
47. P. Morville, and L. Rosenfeld Information Architecture for the World Wide Web 3rd edn 2007 OReilly, Sebastopol California
48. M. Moshagen, J. Musch, and A.S. Göritz A blessing, not a curse: experimental evidence for beneficial effects of visual aesthetics on performance Ergonomics 52 2009 1311 1320
49. L.L. Murphy, K. Smith, and P.A. Hancock An hedonomic evaluation of the effect of repeated system-exposure on pleasurable human-system experience Proceedings of the Human Factors Ergonomic Society 1 2008 518 522
50. S. Nadkarni, and R. Gupta A task-based model of perceived website complexity MIS Quarterly 31 2007 501 524
51. K. Nielsen, and B. Cleal Predicting flow at work: investigating the activities and job characteristics that predict flow states at work Journal of Occupational Health Psychology 15 2010 180 190
52. D.A. Norman The trouble with UNIX: The user interface is horrid Datamation 27 1981 139 150
53. D.A. Norman The Psychology of Everyday Things 1988 Basic Books New York
54. H. van Oostendorp, R.I. Madrid, and M.C. Puerta Melguizo The effect of menu type and task complexity on information retrieval performance The Ergonomics Open Journal 2 2009 64 71
55. S. Pace A grounded theory of the flow experiences of web users International Journal of Human-Computer Studies 60 2004 327 363
56. B.J. Pierce, N. Sisson, and S.R. Parkinson Menu search and selection processes: A quantitative performance model International Journal of Man-Machine Studies 37 1992 679 702
57. Porat, T.; Tractinsky, N.; in press. It's a pleasure buying here: the effects of web-store design on consumer's emotions and attitudes. Human-Computer Interaction.
58. L. Qiu, and I. Benbasat An investigation into the effects of text-to-speech voice and 3D avatars on the perception of presence and flow of live help in electronic commerce ACM Transactions on Computer-Human Interactions 12 2005 329 355
59. F. Rheinberg, and R. Vollmeyer Flow experience in a computer game under experimentally controlled conditions Zeitschrift fur Psychologie. 211 2003 161 170
60. Ringle, C.; Wende, S.; Will, A.; 2005. SmartPLS 2.0.
61. T.P. Rogatko The influence of flow on positive affect in college students Journal of Happiness Studies 10 2009 133 148
62. R.M. Ryan, and E.L. Deci Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being American Psychology 55 2000 68 78
63. P. van Schaik, and J. Ling Design parameters of rating scales for web sites ACM Transactions on Computer-Human Interaction 14 1 2007 Article 4
64. van Schaik, P.; Ling, J. An experimental analysis of experiential and cognitive variables in web navigation. Human-Computer Interaction 26, in press.
65. U. Schiefele, and E. Roussakis Experimental conditions for experiencing flow in computer games Zeitschrift fur Psychologie 214 2006 207 219
66. J. Schüler Arousal of flow experience in a learning setting and its effects on exam performance and affect Zeitschrift fur Padagogische Psychologie 21 2007 217 227
67. J. Schüler, and S. Brunner The rewarding effect of flow experience on performance in a marathon race. Psychology of Sport Exercises 10 2009 168 174
68. K.M. Sheldon Integrating behavioral-motive and experiential-requirement perspectives on psychological needs: a two process model Psychological Review 118 2011 552 569
69. K.M. Sheldon, A.J. Elliot, Y. Kim, and T. Kasser What is satisfying about satisfying events? Testing 10 candidate psychological needs Journal of Personal and Social Psychology 80 2001 325 339
70. N. Shin Online learners flow experience: An empirical study British Journal of Educational Technology 37 2006 705 720
71. Y.X. Skadberg, and J.R. Kimmel Visitors flow experience while browsing a web site: its measurement, contributing factors and consequences Computer-Human Behavior 20 2004 403 422
72. A. Sonderegger, and J. Sauer The influence of design aesthetics in usability testing: effects on user performance and perceived usability Applied Ergonomics 41 2010 403 410
73. N.A. Stavrou, S.A. Jackson, Y. Zervas, and K. Karteroliotis Flow experience and athletes performance with reference to the orthogonal model of flow Sport Psychology 21 2007 438 457
74. J.P. Steele, and C.J. Fullagar Facilitators and outcomes of student engagement in a college setting Journal of Psychology 143 2009 5 27
75. B. Stone, and S. Dennis Semantic models and corpora choice when using semantic fields to predict eye movement on web pages International Journal of Human-Computer Studies 69 2011 720 740
76. A. Thatcher, G. Wretschko, and J. Fisher Problematic internet use among information technology workers in South Africa Cyber Psychology & Behavior 11 2008 785 787
77. M. Thüring, and S. Mahlke Usability, aesthetics and emotions in human-technology interaction International Journal of Psychology 42 2007 253 264
78. M. Vansteenkiste, T. Timmermans, W. Lens, B. Soenens, and d.B. Van Does extrinsic goal framing enhance extrinsic goal-oriented individuals learning and performance? An experimental test of the match perspective versus self-determination theory Journal of Education and Psychology 100 2008 387 397
79. M. Vilares, M. Almeida, and P. Coelho Comparison of likelihood and PLS estimators for structural equation modeling: a simulation with customer satisfaction data V.E. Vinzi, W.W. Chin, J. Henseler, H. Wang, Handbook of Partial Least Squares: Concepts, Methods and Applications in Marketing and Related Fields 2010 Springer Berlin 289 305
80. Vinzi, V.E.; Chin, W.W.; Henseler, J.; Wang, H.; 2010. Handbook of Partial Least Squares: Concepts, Methods and Applications in Marketing and Related Fields.
81. R. Vollmeyer, and M. Imhof Are there gender differences in computer performance? If so, can motivation explain them? Zeitschrift fur Padagogische Psychologie 21 2007 251 261
82. Vollmeyer, R.; Rheinberg, F.; 2003. Task difficulty and flow. Paper Presented at the European Association for Research on Learning and Instruction Conference, Padova, Italy.
83. C. Zapata-Phelan, J.A. Colquitt, B.A. Scott, and B. Livingston Procedural justice, interactional justice, and task performance: the mediating role of intrinsic motivation Organizational Behavior and Human Decision Processes 108 2009 93 105
84. L. Zhao, Y. Lu, B. Wang, and W. Huang What makes them happy and curious online? An empirical study on high school students Internet use from a self-determination theory perspective Computers & Education 56 2011 346 356