Pushing the frontier of sustainable service operations management: Evidence from US hospitality industry

Journal of Service Management

Volumn 23, Issue 3, 2012, Pages 377-399

  Zhang, Jie J ^a   Joglekar, Nitin ^b   Verma, Rohit ^c  

^a UNIVERSITY OF VERMONT   (United States)

^b BOSTON UNIVERSITY   (United States)

^c Cornell University ^*  (United States)

Author keywords

Consumer behaviour; Environmental sustainability; Performance measurement system; Performance measures; Resource efficiency; Service co production; United States of America

Indexed keywords

EID: 84863631801     PISSN: 17575818     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564231211248462     Document Type: Article

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