메뉴 건너뛰기




Volumn 26, Issue 1, 2012, Pages 9-19

The determinants of consumer attitude toward service innovation - the evidence of ETC system in Taiwan

Author keywords

Attitudes; Consumer attitude; Consumer behaviour; Consumer's adoption; Service innovation; Taiwan

Indexed keywords


EID: 84863283266     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876041211199689     Document Type: Review
Times cited : (33)

References (50)
  • 1
    • 0001792459 scopus 로고
    • Attitudes and normative beliefs as factors influencing intentions
    • Ajzen, I. and Fishbein, M. (1972), "Attitudes and normative beliefs as factors influencing intentions" in Journal of Personality and Social Psychology, Vol. 21, No. 1, pp. 1-9.
    • (1972) Journal of Personality and Social Psychology , vol.21 , Issue.1 , pp. 1-9
    • Ajzen, I.1    Fishbein, M.2
  • 3
    • 26844559013 scopus 로고    scopus 로고
    • Consumer resistance to, and acceptance of, innovations
    • Bagozzi, R.P. and Lee, K.H. (1999), "Consumer resistance to, and acceptance of, innovations" in Advances in Consumer Research, Vol. 26, No. 1, pp. 218-25.
    • (1999) Advances in Consumer Research , vol.26 , Issue.1 , pp. 218-225
    • Bagozzi, R.P.1    Lee, K.H.2
  • 4
    • 0001145349 scopus 로고    scopus 로고
    • Consumer-level factors moderating the success of private label brands
    • Batra, R. and Sinha, I. (2000), "Consumer-level factors moderating the success of private label brands" in Journal of Retailing, Vol. 76, No. 2, pp. 175-91.
    • (2000) Journal of Retailing , vol.76 , Issue.2 , pp. 175-191
    • Batra, R.1    Sinha, I.2
  • 5
    • 38149148323 scopus 로고
    • Subjective product knowledge as a moderator of the relationship between attitudes and purchase intentions for a durable product
    • Berger, I.E., Ratchford, B.T. and Haines, G.H. (1994), "Subjective product knowledge as a moderator of the relationship between attitudes and purchase intentions for a durable product" in Journal of Economic Psychology, Vol. 15, No. 2, pp. 301-14.
    • (1994) Journal of Economic Psychology , vol.15 , Issue.2 , pp. 301-314
    • Berger, I.E.1    Ratchford, B.T.2    Haines, G.H.3
  • 6
    • 0008573735 scopus 로고    scopus 로고
    • Resolving the process vs product innovation dilemma: A consumer choice theoretic approach
    • Bhoovaraghavan, S. and Vasudevan, A. (1996), "Resolving the process vs product innovation dilemma: a consumer choice theoretic approach" in Management Science, Vol. 42, No. 2, pp. 232-46.
    • (1996) Management Science , vol.42 , Issue.2 , pp. 232-246
    • Bhoovaraghavan, S.1    Vasudevan, A.2
  • 7
    • 0000702633 scopus 로고
    • Translation and content analysis of oral and written materials
    • Triandis, H.C., Berry, J.W. (Eds.), Allyn and Bacon, Boston, MA
    • Brislin, R.W. (1980), "Translation and content analysis of oral and written materials" in Triandis, H.C. and Berry, J.W. (Eds.), Handbook of Cross-cultural Psychology, Vol. 2, Allyn and Bacon, Boston, MA, pp. 389-444.
    • (1980) Handbook of Cross-Cultural Psychology , vol.2 , pp. 389-444
    • Brislin, R.W.1
  • 8
    • 23044520129 scopus 로고    scopus 로고
    • Price and brand name as indicators of quality dimensions for consumer durables
    • Brucks, M., Zeithaml, V.A. and Naylor, G. (2000), "Price and brand name as indicators of quality dimensions for consumer durables" in Journal of the Academy of Marketing Science, Vol. 28, No. 3, pp. 359-74.
    • (2000) Journal of the Academy of Marketing Science , vol.28 , Issue.3 , pp. 359-374
    • Brucks, M.1    Zeithaml, V.A.2    Naylor, G.3
  • 9
    • 22444453441 scopus 로고    scopus 로고
    • A scale for measuring attitude toward private label products and an examination of its psychological and behavioral correlates
    • Burton, S., Lichtenstein, D.R., Netemeyer, R.G. and Garretson, J.A. (1998), "A scale for measuring attitude toward private label products and an examination of its psychological and behavioral correlates" in Academy of Marketing Science, Vol. 26, No. 4, pp. 293-306.
    • (1998) Academy of Marketing Science , vol.26 , Issue.4 , pp. 293-306
    • Burton, S.1    Lichtenstein, D.R.2    Netemeyer, R.G.3    Garretson, J.A.4
  • 10
    • 12844251903 scopus 로고    scopus 로고
    • The utilization of e-government service: Citizen trust, innovation and acceptance factors
    • Carter, L. and Belanger, F. (2005), "The utilization of e-government service: citizen trust, innovation and acceptance factors" in Information Systems Journal, Vol. 15, No. 1, pp. 5-25.
    • (2005) Information Systems Journal , vol.15 , Issue.1 , pp. 5-25
    • Carter, L.1    Belanger, F.2
  • 11
    • 0001878819 scopus 로고
    • A paradigm for developing better measures of marketing constructs
    • Churchill, G.A. (1979), "A paradigm for developing better measures of marketing constructs" in Journal of Marketing Research, Vol. 16, No. 1, pp. 64-73.
    • (1979) Journal of Marketing Research , vol.16 , Issue.1 , pp. 64-73
    • Churchill, G.A.1
  • 12
    • 4744369268 scopus 로고    scopus 로고
    • An integrated framework for the conceptualization of consumers' perceived-risk processing
    • Conchar, M.P., Zinkhan, G.M., Peters, C. and Olavarrieta, S. (2004), "An integrated framework for the conceptualization of consumers' perceived-risk processing" in Journal of the Academy of Marketing Science, Vol. 32, No. 4, pp. 418-36.
    • (2004) Journal of the Academy of Marketing Science , vol.32 , Issue.4 , pp. 418-436
    • Conchar, M.P.1    Zinkhan, G.M.2    Peters, C.3    Olavarrieta, S.4
  • 13
    • 55249087535 scopus 로고
    • Perceived usefulness, perceived ease of use, and user acceptance of information technology
    • Davis, F.D. (1989), "Perceived usefulness, perceived ease of use, and user acceptance of information technology" in MIS Quarterly, Vol. 13, No. 3, pp. 318-40.
    • (1989) MIS Quarterly , vol.13 , Issue.3 , pp. 318-340
    • Davis, F.D.1
  • 14
    • 51249172647 scopus 로고
    • Resistance to technological innovations: An examination of the role of self-efficacy and performance satisfaction
    • Ellen, P.S., Bearden, W.O. and Sharma, S. (1991), "Resistance to technological innovations: an examination of the role of self-efficacy and performance satisfaction" in Journal of the Academy of Marketing Science, Vol. 19, No. 4, pp. 297-307.
    • (1991) Journal of the Academy of Marketing Science , vol.19 , Issue.4 , pp. 297-307
    • Ellen, P.S.1    Bearden, W.O.2    Sharma, S.3
  • 15
    • 33947147089 scopus 로고    scopus 로고
    • Determinants of the continued use of self-service technology: The case of internet banking
    • Eriksson, K. and Nilsson, D. (2007), "Determinants of the continued use of self-service technology: the case of internet banking" in Technovation, Vol. 27, No. 4, pp. 159-67.
    • (2007) Technovation , vol.27 , Issue.4 , pp. 159-167
    • Eriksson, K.1    Nilsson, D.2
  • 16
    • 0000009769 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error
    • Fornell, C. and Larcker, D.F. (1981), "Evaluating structural equation models with unobservable variables and measurement error" in Journal of Marketing Research, Vol. 18, No. 1, pp. 39-50.
    • (1981) Journal of Marketing Research , vol.18 , Issue.1 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 17
    • 0000789331 scopus 로고
    • An updated paradigm for scale development incorporating unidimensionality and its assessment
    • Gerbing, D.W. and Anderson, J.C. (1988), "An updated paradigm for scale development incorporating unidimensionality and its assessment" in Journal of Marketing Research, Vol. 25, No. 2, pp. 186-92.
    • (1988) Journal of Marketing Research , vol.25 , Issue.2 , pp. 186-192
    • Gerbing, D.W.1    Anderson, J.C.2
  • 18
    • 4544220415 scopus 로고    scopus 로고
    • Risk profile and consumer shopping behavior in electronic and traditional channels
    • Gupta, A., Su, B.C. and Walter, Z. (2004), "Risk profile and consumer shopping behavior in electronic and traditional channels" in Decision Support Systems, Vol. 38, No. 3, pp. 347-67.
    • (2004) Decision Support Systems , vol.38 , Issue.3 , pp. 347-367
    • Gupta, A.1    Su, B.C.2    Walter, Z.3
  • 20
    • 84977214192 scopus 로고
    • Hofstede's culture dimensions: An independent validation using Rokeach's value survey
    • Hofstede, G. and Bond, M.H. (1984), "Hofstede's culture dimensions: an independent validation using Rokeach's value survey" in Journal of Cross-cultural Psychology, Vol. 15, No. 4, pp. 417-33.
    • (1984) Journal of Cross-Cultural Psychology , vol.15 , Issue.4 , pp. 417-433
    • Hofstede, G.1    Bond, M.H.2
  • 21
    • 0036319362 scopus 로고    scopus 로고
    • Sampling and generalisability in developmental research: Comparison of random and convenience samples of older adults
    • Hultsch, D.F., MacDonald, S.W.S., Hunter, M.A., Maitland, S.B. and Dixon, R.A. (2002), "Sampling and generalisability in developmental research: comparison of random and convenience samples of older adults" in International Journal of Behavioral Development, Vol. 26, No. 4, pp. 345-59.
    • (2002) International Journal of Behavioral Development , vol.26 , Issue.4 , pp. 345-359
    • Hultsch, D.F.1    MacDonald, S.W.S.2    Hunter, M.A.3    Maitland, S.B.4    Dixon, R.A.5
  • 22
    • 0033245091 scopus 로고    scopus 로고
    • A range theory account of price perception
    • Janiszewski, C. and Lichtenstein, D.R. (1999), "A range theory account of price perception" in Journal of Consumer Research, Vol. 25, No. 4, pp. 353-68.
    • (1999) Journal of Consumer Research , vol.25 , Issue.4 , pp. 353-368
    • Janiszewski, C.1    Lichtenstein, D.R.2
  • 23
    • 84965404686 scopus 로고
    • Relationships among attitudes, behavioral intentions, and behavior: A meta-analysis of past research, part 2
    • Kim, M.S. and Hunter, J.E. (1993), "Relationships among attitudes, behavioral intentions, and behavior: a meta-analysis of past research, part 2" in Communication Research, Vol. 20, No. 3, pp. 331-64.
    • (1993) Communication Research , vol.20 , Issue.3 , pp. 331-364
    • Kim, M.S.1    Hunter, J.E.2
  • 24
    • 0346938704 scopus 로고    scopus 로고
    • Haven't adopted electronic financial services yet? The acceptance and diffusion of electronic banking technologies
    • Lee, E.J. and Lee, J. (2000), "Haven't adopted electronic financial services yet? The acceptance and diffusion of electronic banking technologies" in Journal of Financial Counseling and Planning, Vol. 11, No. 1, pp. 49-60.
    • (2000) Journal of Financial Counseling and Planning , vol.11 , Issue.1 , pp. 49-60
    • Lee, E.J.1    Lee, J.2
  • 25
    • 0348229266 scopus 로고    scopus 로고
    • A two-step estimation of consumer adoption of technology-based service innovations
    • Lee, E.J., Lee, J. and Eastwood, D. (2003), "A two-step estimation of consumer adoption of technology-based service innovations" in Journal of Consumer Affairs, Vol. 37, No. 2, pp. 256-82.
    • (2003) Journal of Consumer Affairs , vol.37 , Issue.2 , pp. 256-282
    • Lee, E.J.1    Lee, J.2    Eastwood, D.3
  • 26
    • 0036253523 scopus 로고    scopus 로고
    • The influence of communication source and mode on consumer adoption of technological innovations
    • Lee, E.J., Lee, J. and Schumann, D.W. (2002), "The influence of communication source and mode on consumer adoption of technological innovations" in Journal of Consumer Affairs, Vol. 36, No. 1, pp. 1-27.
    • (2002) Journal of Consumer Affairs , vol.36 , Issue.1 , pp. 1-27
    • Lee, E.J.1    Lee, J.2    Schumann, D.W.3
  • 27
    • 34547312104 scopus 로고    scopus 로고
    • Integrating technology readiness into technology acceptance: The TRAM model
    • Lin, C.H., Shih, H.Y. and Sher, P.J. (2007), "Integrating technology readiness into technology acceptance: the TRAM model" in Psychology & Marketing, Vol. 24, No. 7, pp. 641-57.
    • (2007) Psychology & Marketing , vol.24 , Issue.7 , pp. 641-657
    • Lin, C.H.1    Shih, H.Y.2    Sher, P.J.3
  • 28
    • 65049087736 scopus 로고    scopus 로고
    • Adoption of technological innovations by the elderly: A consumer socialization perspective
    • Mathur, A. (1999), "Adoption of technological innovations by the elderly: a consumer socialization perspective" in Journal of Marketing Management, Vol. 9, No. 3, pp. 21-35.
    • (1999) Journal of Marketing Management , vol.9 , Issue.3 , pp. 21-35
    • Mathur, A.1
  • 29
    • 84934293342 scopus 로고
    • Understanding consumers' behavior: Can perceived risk theory help?
    • Mitchell, V.W. (1992), "Understanding consumers' behavior: can perceived risk theory help?" in Management Decision, Vol. 30, No. 3, pp. 26-31.
    • (1992) Management Decision , vol.30 , Issue.3 , pp. 26-31
    • Mitchell, V.W.1
  • 30
    • 84986018237 scopus 로고    scopus 로고
    • Consumer perceived risk: Conceptualisations and models
    • Mitchell, V.W. (1999), "Consumer perceived risk: conceptualisations and models" in European Journal of Marketing, Vol. 33, Nos 1/2, pp. 163-95.
    • (1999) European Journal of Marketing , vol.33 , Issue.1-2 , pp. 163-195
    • Mitchell, V.W.1
  • 31
    • 0035580766 scopus 로고    scopus 로고
    • Entrenched knowledge structures and consumer responses to new products
    • Moreau, C.P., Lehmann, D.R. and Markman, A.B. (2001), "Entrenched knowledge structures and consumer responses to new products" in Journal of Marketing Research, Vol. 38, No. 1, pp. 14-29.
    • (2001) Journal of Marketing Research , vol.38 , Issue.1 , pp. 14-29
    • Moreau, C.P.1    Lehmann, D.R.2    Markman, A.B.3
  • 33
    • 0030287101 scopus 로고    scopus 로고
    • An exploratory study of the innovation evaluation process
    • Olshavsky, R.W. and Spreng, R.A. (1996), "An exploratory study of the innovation evaluation process" in Journal of Product Innovation Management, Vol. 13, No. 6, pp. 512-29.
    • (1996) Journal of Product Innovation Management , vol.13 , Issue.6 , pp. 512-529
    • Olshavsky, R.W.1    Spreng, R.A.2
  • 34
    • 0011420032 scopus 로고    scopus 로고
    • The effect of correlation between price and quality on consumer choice
    • Ordonez, L.D. (1998), "The effect of correlation between price and quality on consumer choice" in Organizational Behavior and Human Decision Processes, Vol. 75, No. 3, pp. 258-73.
    • (1998) Organizational Behavior and Human Decision Processes , vol.75 , Issue.3 , pp. 258-273
    • Ordonez, L.D.1
  • 35
    • 84990328528 scopus 로고    scopus 로고
    • Technology Readiness Index (TRI): A multiple-item scale to measure readiness to embrace new technologies
    • Parasuraman, A. (2000), "Technology Readiness Index (TRI): a multiple-item scale to measure readiness to embrace new technologies" in Journal of Service Research, Vol. 2, No. 4, pp. 307-20.
    • (2000) Journal of Service Research , vol.2 , Issue.4 , pp. 307-320
    • Parasuraman, A.1
  • 36
    • 0344062078 scopus 로고
    • A re-evaluation of the product innovation decision process: The implications for product management
    • Parthasarathy, M., Rittenburg, T.L. and Ball, A.D. (1995), "A re-evaluation of the product innovation decision process: the implications for product management" in Journal of Product & Brand Management, Vol. 4, No. 4, pp. 35-47.
    • (1995) Journal of Product & Brand Management , vol.4 , Issue.4 , pp. 35-47
    • Parthasarathy, M.1    Rittenburg, T.L.2    Ball, A.D.3
  • 37
    • 0009076271 scopus 로고
    • An investigation of perceived risk at the brand level
    • Peter, J.P. and Ryan, M.J. (1976), "An investigation of perceived risk at the brand level" in Journal of Marketing Research, Vol. 13, No. 5, pp. 184-8.
    • (1976) Journal of Marketing Research , vol.13 , Issue.5 , pp. 184-188
    • Peter, J.P.1    Ryan, M.J.2
  • 38
    • 0000755292 scopus 로고
    • A model of innovation resistance
    • Ram, S. (1987), "A model of innovation resistance" in Advances in Consumer Research, Vol. 14, No. 1, pp. 208-12.
    • (1987) Advances in Consumer Research , vol.14 , Issue.1 , pp. 208-212
    • Ram, S.1
  • 39
    • 38249022777 scopus 로고
    • Successful innovation using strategies to reduce consumer resistance
    • Ram, S. (1989), "Successful innovation using strategies to reduce consumer resistance" in Journal of Product Innovation Management, Vol. 6, No. 1, pp. 20-34.
    • (1989) Journal of Product Innovation Management , vol.6 , Issue.1 , pp. 20-34
    • Ram, S.1
  • 43
    • 0001602457 scopus 로고
    • Psychology of innovation resistance: The less developed concept (LDC) in diffusion research
    • Sheth, J.N. (Ed.), JAI Press, Greenwich, CT
    • Sheth, J.N. (1981), "Psychology of innovation resistance: the less developed concept (LDC) in diffusion research" in Sheth, J.N. (Ed.), Research in Marketing, Vol. 4, JAI Press, Greenwich, CT, pp. 273-82.
    • (1981) Research in Marketing , vol.4 , pp. 273-282
    • Sheth, J.N.1
  • 44
    • 1642602979 scopus 로고    scopus 로고
    • Beyond adoption: Development and application of a use-diffusion model
    • Shih, C.F. and Venkatesh, A. (2004), "Beyond adoption: development and application of a use-diffusion model" in Journal of Marketing, Vol. 68, No. 1, pp. 59-72.
    • (2004) Journal of Marketing , vol.68 , Issue.1 , pp. 59-72
    • Shih, C.F.1    Venkatesh, A.2
  • 45
    • 84993043974 scopus 로고
    • A methodology for profiling consumers' decision-making styles
    • Sproles, G.B. and Kendall, E.L. (1986), "A methodology for profiling consumers' decision-making styles" in The Journal of Consumer Affairs, Vol. 20, No. 2, pp. 267-79.
    • (1986) The Journal of Consumer Affairs , vol.20 , Issue.2 , pp. 267-279
    • Sproles, G.B.1    Kendall, E.L.2
  • 46
    • 0039550756 scopus 로고    scopus 로고
    • Consumer preferences for forthcoming innovations: The case of high definition television
    • Sultan, F. (1999), "Consumer preferences for forthcoming innovations: the case of high definition television" in Journal of Consumer Marketing, Vol. 16, No. 1, pp. 24-41.
    • (1999) Journal of Consumer Marketing , vol.16 , Issue.1 , pp. 24-41
    • Sultan, F.1
  • 47
    • 0035540365 scopus 로고    scopus 로고
    • Consumers' need for uniqueness: Scale development and validation
    • Tian, K.T., Bearden, W.O. and Hunter, G.L. (2001), "Consumers' need for uniqueness: scale development and validation" in Journal of Consumer Research, Vol. 28, No. 1, pp. 50-66.
    • (2001) Journal of Consumer Research , vol.28 , Issue.1 , pp. 50-66
    • Tian, K.T.1    Bearden, W.O.2    Hunter, G.L.3
  • 48
    • 84863267867 scopus 로고
    • John Wiley & Sons, New York, NY, 3rd ed
    • Wilkie, W.L. (1994) in Consumer Behavior, 3rd ed., John Wiley & Sons, New York, NY, pp. 280-2.
    • (1994) Consumer Behavior , pp. 280-282
    • Wilkie, W.L.1
  • 49
    • 33746369740 scopus 로고    scopus 로고
    • From fear to loathing? How emotion influences the evaluation and early use of innovations
    • Wood, S.L. and Moreau, C.P. (2006), "From fear to loathing? How emotion influences the evaluation and early use of innovations" in Journal of Marketing, Vol. 70, No. 3, pp. 44-57.
    • (2006) Journal of Marketing , vol.70 , Issue.3 , pp. 44-57
    • Wood, S.L.1    Moreau, C.P.2
  • 50
    • 0002344732 scopus 로고
    • Problems and strategies in services marketing
    • Zeithaml, V.A., Parasuraman, A. and Berry, L.L. (1985), "Problems and strategies in services marketing" in Journal of Marketing, Vol. 49, No. 2, pp. 33-47.
    • (1985) Journal of Marketing , vol.49 , Issue.2 , pp. 33-47
    • Zeithaml, V.A.1    Parasuraman, A.2    Berry, L.L.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.