Mr. Risk! Please trust me: Trust antecedents that increase online consumer purchase intention

Journal of Internet Banking and Commerce

Volumn 16, Issue 3, 2011, Pages

  Zhu, Dauw Song ^a   Lee, Zui Chih ^b   O'Neal, Gwendolyn S ^c   Chen, Yen Hsun ^a  

^a NATIONAL DONG HWA UNIVERSITY   (Taiwan)

^b SUSQUEHANNA UNIVERSITY   (United States)

^c UNIVERSITY OF NORTH CAROLINA AT GREENSBORO   (United States)

Author keywords

e commerce; e vendor; Perceived ease of use; Perceived risk; Perceived usefulness; Purchase intention; Taiwan; Trust

Indexed keywords

EID: 84863269094     PISSN: 12045357     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (83)

1. Abdulwahed Mo. Sh. Khalfan and Yaqoub Al-Refaei, S. Y. (2006). Factors influencing the adoption of internet banking in Oman: A descriptive case study analysis. International Journal of Financial Services Management, 1(2/3), 155-172.
2. Adams, D.A., Nelson, R.R., & Todd, P.A.(1992). Perceived usefulness, ease of use and usage of information technology: A replication. MIS Quarterly, 16(2), 227-247.
3. Ajzen, I., & Fishbein, M. (1980). Understanding attitudes and predicting social behavior. Prentice Hall: Englewood Cliffs, NJ, 1980.
4. Akelof, G. A. (1970). The Market for Lemons: Quality Under Uncertainty and the Market Mechanism. Quarterly Journal of Economics, 84, 488-500.
5. AlSukkar, A., & Hassan, H.(2005). Towards a model for the acceptance of internet banking in developing countries. Information Technology for Development, 11 (4), 381-398.
6. Anderson, J. C., & Gerbing, G.W. (1998). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103 (3), 411-23.
7. Awad, N. F., & Ragowsky, A.(2008). Establishing trust in electronic commerce through online word of mouth: An examination across genders. Journal of Management Information Systems, 24(4), 101-121.
8. Baier, A (1986). Trust and Antitrust. Ethics, 96, 231-260.
9. Bart, Y., Shandar, V., Sultan, F., & Urban, G.L. (2005). Are the drivers and role of online trust the same for all web sites and consumers? A large scale exploratory empirical study. Journal of Marketing, 69, 133-152.
10. Benassi, P.(1999). TRUSTe: An online privacy seal program. Communications of the ACM, 42(1), 56-59.
11. Bramall, C., Schoefer, K., & McKechni, S. (2004).The determinants and consequences of consumer trust in e-retailing: A conceptual framework. Irish Marketing Review, 17(1/2), 14-23.
12. Buckley, P.J., & Casson, M. (1988). A Theory of cooperation in international business: Coleman 1990: In cooperative Strategies in International Business, MA: Lexingto Books, Lexingto, 31-53.
13. Cheliappa, R.K., & Pavlou, P.A. (2002). Perceived information security, financial liability and consumer trust in electronic commerce transactions. Logistics Information Management, 15(5-6), 358-368.
14. Chen, C., & Mort, G.S.(2007). Consumers' technology adoption behavior: An alternative model, The Marketing Review, 7(4), 355-368.
15. Chen, L.D., & Tan, J.(2004). Technology adaptation in e-commerce: Key determinants of virtual store acceptance. European Management, 22(1), 74-86.
16. Cheung, C.M.K., & Lee, M.K.O. (2001). Understanding consumer trust in Internet shopping: A multidisciplinary approach. Journal of American Society for Information Science and Technology, 57(4), 479-492.
17. Coleman, J. S. (1990). Foundation of Social Theory. Harvard University Press: Cambridge, MA.
18. Corritore, C.L., Kracher, B., & Wiedenbeck, S.(2003). On-line trust: Concepts, evolving themes, a model. International Journal of Human-Computer Studies, 58, 737-758.
19. Dasgupta, P.(1988). Trust as a commodity, in trust. D. G. Gambetta, Ed. New York: Basil Blackwell, 49-72.
20. Davis, F.D. (1986). A technology acceptance model for empirically testing new end-user information systems: Theory and results. Ph.D. dissertation, Massachusetts Institute of Technology.
21. Davis, F.D. (1989). Perceived usefulness, perceived ease of use and user acceptance of information technology. MIS Quarterly, 13(3), 319-340.
22. Davis, F.D., Bagozzi, R.P., & Warshaw, P.R. (1989). User acceptance of computer technology: A comparison of two theoretical models. Management Science, 22(14), 1111-1132.
23. Dixit, N. and Datta, S.K. (2010). Acceptance of E-banking among adult customers: An empirical investigation in India. Journal of Internet Banking and Commerce, 15(2), 1-17.
24. Doney, P. M., Cannon, J. P., & Mulen, M. R. (1998). Understanding the influence of national culture on the development of trust. Academy of Management Review, 23(3), 601-620.
25. Fishbein, M., & Ajzen, I. (1975). Belief, attitude, intention and behavior: An Introduction to Theory and Research. Addison-Wesley Publishing Company.
26. Fornell, C. & Larcker, D. (1981). Evaluatings structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18, 39-50.
27. Fung, R., & Lee, M. (1999). E-commerce Trust: Exploring the antecedent factors, in W.D. Haseman and D.L. Nazareth, Eds. Proceedings of the Fifth Americas, Conference on Information Systems, New York, 1999, 517-519.
28. Gefen, D.(2000). E-commerce: The role of familiarity and trust. Omega, 28(6), 725-737.
29. Gefen, D., & Straub, D.W. (2000). The relative importance of perceived ease-of-use in IS adoption: A study of e-commerce adoption. Journal of the Association for Information Systems, 1-28.
30. Gefen, D. (2002). Customer loyalty in e-commerce. Journal of the Association for Information Systems, 3(a), 27-51.
31. Gefen, D. (2002). Nurturing clients' trust to encourage engagement success during the customization of ERP Systems. Qmega, 30(4), 287-299.
32. Gefen, D., Benbasat, I., & Pavlou, P. A. (2008). A research agenda for trust in online environments. Journal of Management Information Systems, 24(4), 275-286.
33. Gefen, D., Karahanna, E., & Straub, D. W. (2003). Trust and TAM in online shopping: An integrated model. MIS Quarterly, 27(1), 51-90.
34. Ha, S., & Stoel, L. (2009). Consumer e-shopping acceptance: Antecedents in a technology acceptance model. Journal of Business Research, 62, 565-571.
35. Hansen, T.(2008). Consumer values, the theory of planned behaviour and online grocery shopping. International Journal of Consumer Studies, 32, 128-137.
36. Hassanein, K., & Head, M.(2007). Manipulating perceived social presence through the web interface and its impact on attitude towards online shopping. International Journal of Human-Computer Studies, 65, 689-708.
37. Jarvenpaa, S. L., & Tractinsky, N.(1999). Consumer trust in an internet store: A cross- cultural validation. Journal of Computer Mediated Communication, 5(2), 1-35.
38. Jarvenpaa, S.L., Tractinsky, N., & Vitale, M. (2000). Consumer trust in an internet store. Information Technology and Management, 1(1/2), 45-71.
39. Karake S. Z. (2002). Trust and Loyalty in Electronic Commerce: An Agency Theory Perspective, Quorum Publishing, New York, NY.
40. Karake S. Z. (2006). Trust, privacy and security in electronic business: The case study of GCC Countries. Information Management & Computer Security, 14(3), 270-283.
41. Kim, D., & Benbasat, I.(2003). Trust-related arguments in internet stores: A framework for evaluation. Journal of Electronic Commerce Research, 4(2), 49-64.
42. Kim, D.J., Ferrin, D.L., & Rao, H.R. (2008). A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents. Decision Support Systems, 44, 544-564.
43. Kim, G., Shin, B.S., & Lee, H.G. (2009). Understanding dynamics between initial trust and usage intentions of mobile banking. Information Systems Journal, 19, 283-311.
44. Kim, Y. J., Chun, J. U., & Song, J. (2009). Investigating the role of attitude in technology acceptance from an attitude strength perspective. International Journal of Information Management, 29, 67-77.
45. Kumar, N. (1996). The power of trust in manufacturer-retailer relationships. Harvard Business review, 74(6), 93-106.
46. Lee, M. K. O., & Turban, E. (2001). A trust model for consumer Internet shopping. International Journal of Electronic Commerce, 6(1), 75-91.
47. Lewicki, R. J., & Bimler, B. B. (1995). Trust in relationships: A model of trust development and decline, in conflict, cooperation and justice. San Francisco: JosseyBass, 133-173.
48. Lucas, H. C. J., & Spitler, V.K. (1999). Technology use and performance: A field study of broker workstations. Decision Science, 30(2), 291-311.
49. Luhmann, N.(1979). Trust and Power. England: John Wiler & Sons, Chichester.
50. Mayer, R.C., Davis, J.H., & Schoorman, F.D. (1995). An integrative model of organizational trust. Academy of Management Review, 20(3), 709-734.
51. McKnight, D.H., & Chervany, N.L. (2001). What trust means in e-commerce customer relationships: An interdisciplinary conceptual typology. International Journal of Electronic Commerce, 6 (2), 35-59.
52. McKnight, D.H., Choudhury, V., & Kacmar, C. (2000). Trust in e-commerce vendors: A two-stage model. Academy of Management Review, 13(3), 334-359.
53. McKnight, D. H., Cummings, L. L., & Chervany, N.L. (1998). Initial trust formation in new organizational relationships. Academy of Management Review, 23(3), 472-490.
54. Moon, J., & Kim, Y. (2001). Extending the TAM for a world-wide-web context. Information & Management, 38(A), 217-230.
55. Moore, G., & Benbasat, I. (1991). Development of an instrument to measure the perceptions of adopting an information technology innovation. Information Systems Research, 2, 192-225.
56. Nicolaou A. I., & McKnight, D.H. (2006). Perceived information quality in data exchanges: Effects on risk, trust, and intention to use. Information Systems Research, 17(4), 332-351.
57. rd). New York: McGraw-Hill.
58. O'cass, A., & Fenech, T.(2003). Web retailing adoption: Exploring the nature of internet users web retailing behavior. Journal of Retail Consumer Service, 10(2), 81-94.
59. Pavlou P. A., Liang, H., & Xue, Y. (2007). Understanding and mitigating uncertainty in online exchange relationships: A principle-agent perspective. MIS Quarterly, 31(1), 105-136.
60. Pavlou, P. A. (2003). Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model. International Journal of Electronic Commerce, 7(3), 101-134.
61. Pavlou, P. A., & Gefen, D.(2004). Building effective online auction marketplaces with institution-based trust. Information Systems Research, 15(1), 37-59.
62. Pavlou, P.A. (2001). Integrating trust in electronic commerce with the technology acceptance model: Model development and validation. in J. DeGross Ed. Proceedings of the Seventh Americas Conference in Information Systems, New York: ACM, 816-822.
63. Pavlou, P.A., & Fygenson, M. (2006). Understanding and predicting electronic commerce adoption: An extension of the theory of planned behavior. MIS Quarterly, 30(1), 115-143.
64. Sathye, M. (1999). Adoption of internet banking by Australian consumers: An empirical investigation. International Journal of Bank Marketing, 25(3), 122-141.
65. Segars, A.H. (1997). Assessing the unidimensionality of measurement: A paradigm and illustration within the context of information systems research. Omega, 25, 107-121.
66. Shapiro, D.L., Sheppard, B.H., & Cheraskin, L. (1992). Business on a handshake. Negotiation Journal, 3, 365-377.
67. Shapiro, S. P. (1987). The social control of impersonal trust. American Journal of Sociology, 93(3), 623-658.
68. Simon, H.A., & Gilmartin, K. (1973). A simulation of memory for chess positions. Cognitive Psychology, 5, 29-46.
69. Somali, A., Gholami, S. A. R., & Clegg, B.(2009). An investigation into the acceptance of online banking in Saudi Arabia. Technovation, 29, 130-141.
70. th International Conference on Information Systems, in P. De and J. I. DeGross, Eds. NC: Charlotte, 459-464.
71. Straub, D.W., Hoffman, D.L.,Weber, B.W., & Steinfied, C.(2002). Toward new metrics for net-enhanced organizations. Information System Research, 13, 227-238.
72. Suh, B., & Han, I. (2002). Effect of trust on customer acceptance of Internet banking. Electronic Commerce Research, 1, 247-263.
73. Swan, J.E., Bowers, M.R., & Richardson, L.D. (1999). Customer trust in the salesperson: An integrative review and meta-analysis of the empirical literature. Journal of Business Research, 44(2), 93-107.
74. Teo, T., Lee, C.B., & Chai, C.S. (2008). Understanding pre-service teachers' computer attitudes: Applying and extending the technology acceptance model. Journal of Computer Assisted Learning, 24(1), 128-143.
75. Vance, A., Elie-Dit-Cosaque, C., & Straub, D. W. (2008). Examining trust in information technology artifacts: The effects of system quality and culture. Journal of Management Information Systems, 24(4), 73-100.
76. Venkatesh, V., & Davis, F.D. (2000). A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management Science, 46(2), 186-204.
77. Venkatesh, V., & Davis, F.D.(1996). A model of the antecedents of perceived ease of use: Development and test. Decision Science, 27(3), 451-481.
78. Wang, W., & Benbasat, I. (2007). Recommendation agents for electronic commerce: Effects of explanation facilities on trusting beliefs. Journal of Management Information Systems, 23(4), 217-246.
79. Warkentin, M., Gefen, D., Pavlou, P. A., & Rose, G. M. (2002). Encouraging citizen adoption of e-government by building trust. Electronic Markets, 12 (3), 157-162.
80. Williamson, O.E. (1993).Calculativeness, trust, and economic organization. Journal of Law and Economics, 34, 453-502.
81. Wingreen, S. C., & Baglione, S. L. (2005). Untangling the antecedents and covariates of e-commerce trust: Institutional trust vs. knowledge-based trust. Electronic Markets, 15(3), 246-260.
82. Yang, S. J., Park, J. K., & Park, J. (2007). Consumers' channel choice for university- licensed products: Exploring factors of consumer acceptance with social identification. Journal of Retailing and Consumer Services, 14, 165-174.
83. Zucker, L.(1986). Production of trust: Institutional sources of economic structure, 1840-1920. Research in Organization Behavior, 8(1), 53-111.