메뉴 건너뛰기




Volumn 14, Issue 4, 2012, Pages 433-450

The Relevance and Efficacy of Marketing in Public and Non-Profit Service Management

Author keywords

Marketing; nature of PNSOs; service; user focus

Indexed keywords


EID: 84861588939     PISSN: 14719037     EISSN: 14719045     Source Type: Journal    
DOI: 10.1080/14719037.2011.649973     Document Type: Article
Times cited : (23)

References (95)
  • 1
    • 0033450459 scopus 로고    scopus 로고
    • Marketing in the Network Economy
    • Achrol, R. S. and Kotler, P. 1999. Marketing in the Network Economy. Journal of Marketing, 63: 146-63.
    • (1999) Journal of Marketing , vol.63 , pp. 146-163
    • Achrol, R.S.1    Kotler, P.2
  • 5
    • 0031231852 scopus 로고    scopus 로고
    • Marketing Orientation and Company Performance: Industrial vs. Consumer Goods Companies
    • Avlonitis, G. J. and Gounaris, S. P. 1997. Marketing Orientation and Company Performance: Industrial vs. Consumer Goods Companies. Industrial Marketing Management, 26: 385-402.
    • (1997) Industrial Marketing Management , vol.26 , pp. 385-402
    • Avlonitis, G.J.1    Gounaris, S.P.2
  • 6
    • 61449210975 scopus 로고
    • Marketing as Exchange
    • Bagozzi, R. P. 1975. Marketing as Exchange. Journal of Marketing, 39: 32-39.
    • (1975) Journal of Marketing , vol.39 , pp. 32-39
    • Bagozzi, R.P.1
  • 9
    • 61849113713 scopus 로고    scopus 로고
    • From Goods to Service Branding: An Integrative Perspective
    • Brodie, R. J. 2009. From Goods to Service Branding: An Integrative Perspective. Marketing Theory, 9: 107-11.
    • (2009) Marketing Theory , vol.9 , pp. 107-111
    • Brodie, R.J.1
  • 12
    • 77950792169 scopus 로고    scopus 로고
    • Marketing for Public Organizations
    • Burton, S. 1999. Marketing for Public Organizations. Public Management, 1: 373-85.
    • (1999) Public Management , vol.1 , pp. 373-385
    • Burton, S.1
  • 13
    • 0039146438 scopus 로고
    • Marketing Public Sector Services: Concepts and Characteristics
    • Butler, P. and Collins, N. 1995. Marketing Public Sector Services: Concepts and Characteristics. Journal of Marketing Management, 11: 83-96.
    • (1995) Journal of Marketing Management , vol.11 , pp. 83-96
    • Butler, P.1    Collins, N.2
  • 14
    • 33749841783 scopus 로고    scopus 로고
    • What Factors Influence The Positioning Strategies in Voluntary Non-Profit Organizations? Towards a Conceptual Framework
    • Chew, C. 2003. What Factors Influence The Positioning Strategies in Voluntary Non-Profit Organizations? Towards a Conceptual Framework. Local Governance, 29: 288-323.
    • (2003) Local Governance , vol.29 , pp. 288-323
    • Chew, C.1
  • 15
    • 33749860203 scopus 로고    scopus 로고
    • Positioning and its Strategic Relevance: Emerging Themes from the Experiences of British Charitable Organizations
    • Chew, C. 2006. Positioning and its Strategic Relevance: Emerging Themes from the Experiences of British Charitable Organizations. Public Management Review, 8: 333-50.
    • (2006) Public Management Review , vol.8 , pp. 333-350
    • Chew, C.1
  • 17
    • 59349115774 scopus 로고    scopus 로고
    • Exploring Strategic Positioning in the UK Charitable Sector: Emerging Evidence from Charitable Organizations that Provide Public Services
    • Chew, C. and Osborne, S. 2009a. Exploring Strategic Positioning in the UK Charitable Sector: Emerging Evidence from Charitable Organizations that Provide Public Services. British Journal of Management, 20: 90-105.
    • (2009) British Journal of Management , vol.20 , pp. 90-105
    • Chew, C.1    Osborne, S.2
  • 18
    • 58149145535 scopus 로고    scopus 로고
    • Towards an Integrating Model of Factors Influencing Positioning Strategies in the UK Charitable Organizations
    • Chew, C. and Osborne, S. 2009b. Towards an Integrating Model of Factors Influencing Positioning Strategies in the UK Charitable Organizations. NonProfit and Voluntary Sector Quarterly, 38: 29-50.
    • (2009) NonProfit and Voluntary Sector Quarterly , vol.38 , pp. 29-50
    • Chew, C.1    Osborne, S.2
  • 20
    • 84936166194 scopus 로고
    • Absorptive Capacity: A New Perspective on Learning and Innovation
    • Cohen, W. M. and Levinthal, D. A. 1990. Absorptive Capacity: A New Perspective on Learning and Innovation. Administrative Science Quarterly, 35: 128-52.
    • (1990) Administrative Science Quarterly , vol.35 , pp. 128-152
    • Cohen, W.M.1    Levinthal, D.A.2
  • 21
    • 0026127516 scopus 로고
    • New Marketing Mix Stresses Service
    • Collier, D. A. 1991. New Marketing Mix Stresses Service. Journal of Business Strategy, 12: 42-45.
    • (1991) Journal of Business Strategy , vol.12 , pp. 42-45
    • Collier, D.A.1
  • 22
    • 0001925078 scopus 로고
    • New Products: The Factors that Drive Success
    • Cooper, R. G. 1994. New Products: The Factors that Drive Success. International Marketing Review, 11: 60-76.
    • (1994) International Marketing Review , vol.11 , pp. 60-76
    • Cooper, R.G.1
  • 25
    • 2442584849 scopus 로고    scopus 로고
    • Being Business-Like in a Nonprofit Organization: A Grounded and Inductive Typology
    • Dart, R. 2004. Being Business-Like in a Nonprofit Organization: A Grounded and Inductive Typology. Nonprofit and Voluntary Sector Quarterly, 32: 290-310.
    • (2004) Nonprofit and Voluntary Sector Quarterly , vol.32 , pp. 290-310
    • Dart, R.1
  • 26
    • 77949418985 scopus 로고    scopus 로고
    • Are there Still Differences Between the Roles of Private and Public Sector Managers?
    • Desmarais, C. and de-Chatillon, E. A. 2010. Are there Still Differences Between the Roles of Private and Public Sector Managers?. Public Management Review, 12: 127-49.
    • (2010) Public Management Review , vol.12 , pp. 127-149
    • Desmarais, C.1    de-Chatillon, E.A.2
  • 27
    • 33646381734 scopus 로고    scopus 로고
    • London: International Thomson Business Press
    • DeWit, B. and Meyer, O. 1999. Strategy Synthesis, London: International Thomson Business Press.
    • (1999) Strategy Synthesis
    • DeWit, B.1    Meyer, O.2
  • 31
    • 33745134224 scopus 로고    scopus 로고
    • Making Sense of Accountability: Conceptual Perspectives for Northern and Southern Nonprofits
    • Ebrahim, A. 2003. Making Sense of Accountability: Conceptual Perspectives for Northern and Southern Nonprofits. Nonprofit Management and Leadership, 14: 191-212.
    • (2003) Nonprofit Management and Leadership , vol.14 , pp. 191-212
    • Ebrahim, A.1
  • 32
    • 0030449936 scopus 로고    scopus 로고
    • Too Close For Comfort? The Impact of Official Aid on Nongovernmental Organizations
    • Edwards, M. and Hulme, D. 1996. Too Close For Comfort? The Impact of Official Aid on Nongovernmental Organizations. World Development, 24(6): 961-73.
    • (1996) World Development , vol.24 , Issue.6 , pp. 961-973
    • Edwards, M.1    Hulme, D.2
  • 33
    • 0001942405 scopus 로고
    • Market Orientation and Corporate Success: Findings from Germany
    • Fritz, W. 1966. Market Orientation and Corporate Success: Findings from Germany. European Journal of Marketing, 30: 59-74.
    • (1966) European Journal of Marketing , vol.30 , pp. 59-74
    • Fritz, W.1
  • 34
    • 0001072738 scopus 로고
    • Marketing in the Public Sector: Inappropriate or Merely Difficult?
    • Graham, P. 1994. Marketing in the Public Sector: Inappropriate or Merely Difficult?. Journal of Marketing Management, 10: 361-75.
    • (1994) Journal of Marketing Management , vol.10 , pp. 361-375
    • Graham, P.1
  • 35
    • 84977085782 scopus 로고    scopus 로고
    • Relationship Marketing: Strategic and Tactical Implications
    • Groönroos, C. 1996. Relationship Marketing: Strategic and Tactical Implications. Management Decision, 34: 5-14.
    • (1996) Management Decision , vol.34 , pp. 5-14
    • Groönroos, C.1
  • 36
    • 84991945637 scopus 로고    scopus 로고
    • Value-driven Relationship Marketing: From Products to Resources to Values
    • Groönroos, C. 1997. Value-driven Relationship Marketing: From Products to Resources to Values. Journal of Marketing Management, 13: 407-20.
    • (1997) Journal of Marketing Management , vol.13 , pp. 407-420
    • Groönroos, C.1
  • 37
    • 2442550793 scopus 로고    scopus 로고
    • The Relationship Marketing Process: Communication, Interaction, Dialogue, Value
    • Groönroos, C. 2004. The Relationship Marketing Process: Communication, Interaction, Dialogue, Value. Journal of Business and Industrial Marketing, 19: 99-113.
    • (2004) Journal of Business and Industrial Marketing , vol.19 , pp. 99-113
    • Groönroos, C.1
  • 38
    • 22044434921 scopus 로고    scopus 로고
    • Implementation Requires a Relationship Marketing Paradigm
    • Gummesson, E. 1998. Implementation Requires a Relationship Marketing Paradigm. Journal of the Academy of Marketing Science, 26: 242-49.
    • (1998) Journal of the Academy of Marketing Science , vol.26 , pp. 242-249
    • Gummesson, E.1
  • 39
    • 85009561677 scopus 로고    scopus 로고
    • Relationship Marketing in the New Economy
    • Gummesson, E. 2002. Relationship Marketing in the New Economy. Journal of Relationship Marketing, 1: 37-58.
    • (2002) Journal of Relationship Marketing , vol.1 , pp. 37-58
    • Gummesson, E.1
  • 41
    • 0038820698 scopus 로고    scopus 로고
    • Market Orientation: Toward an Integrated Framework
    • Heiens, R. A. 2000. Market Orientation: Toward an Integrated Framework. Academy of Marketing Science Review, 2000: 1-4.
    • (2000) Academy of Marketing Science Review , vol.2000 , pp. 1-4
    • Heiens, R.A.1
  • 42
  • 43
    • 0005683440 scopus 로고    scopus 로고
    • Competitive Positioning and the Resource Based View of the Firm
    • Hooley, G., Broderick, A. and Moller, K. 1998. Competitive Positioning and the Resource Based View of the Firm. Journal of Strategic Marketing, 6: 97-115.
    • (1998) Journal of Strategic Marketing , vol.6 , pp. 97-115
    • Hooley, G.1    Broderick, A.2    Moller, K.3
  • 46
    • 84861598817 scopus 로고    scopus 로고
    • Discovering the Soul of Service: The Nine Drivers of Sustainable Success
    • Hult, G. T. M. 1999. Discovering the Soul of Service: The Nine Drivers of Sustainable Success. Journal of Marketing, 63: 157
    • (1999) Journal of Marketing , vol.63 , pp. 157
    • Hult, G.T.M.1
  • 47
    • 0009141157 scopus 로고
    • Differentiate with the 5th P: People
    • Judd, V. C. 1987. Differentiate with the 5th P: People. Industrial Marketing Management, 16: 241-247.
    • (1987) Industrial Marketing Management , vol.16 , pp. 241-247
    • Judd, V.C.1
  • 51
    • 0014437249 scopus 로고
    • Broadening the Concept of Marketing
    • Kotler, P. and Levy, S. J. 1969. Broadening the Concept of Marketing. Journal of Marketing, 33: 10-15.
    • (1969) Journal of Marketing , vol.33 , pp. 10-15
    • Kotler, P.1    Levy, S.J.2
  • 53
    • 84990358758 scopus 로고    scopus 로고
    • Marketing in the Public Sector: Towards a Typology of Public Services
    • Laing, A. 2003. Marketing in the Public Sector: Towards a Typology of Public Services. Marketing Theory, 3: 427-45.
    • (2003) Marketing Theory , vol.3 , pp. 427-445
    • Laing, A.1
  • 54
    • 0012123301 scopus 로고
    • Establishing Customer Service Strategies within the Marketing Mix: More Empirical Evidence
    • Lambert, D. D. and Harrington, T. C. 1989. Establishing Customer Service Strategies within the Marketing Mix: More Empirical Evidence. Journal of Business Logistics, 10: 44-60.
    • (1989) Journal of Business Logistics , vol.10 , pp. 44-60
    • Lambert, D.D.1    Harrington, T.C.2
  • 57
    • 1242283752 scopus 로고    scopus 로고
    • Internal Market Orientation: Constructs and Consequences
    • Lings, I. N. 2004. Internal Market Orientation: Constructs and Consequences. Journal of Business Research, 57: 405-13.
    • (2004) Journal of Business Research , vol.57 , pp. 405-413
    • Lings, I.N.1
  • 58
    • 0002591824 scopus 로고
    • Why Marketing Management Needs to Be Different for Services
    • In: Donnelly J., George W., editors Chicago: American Marketing Association
    • Lovelock, C. 1981. "Why Marketing Management Needs to Be Different for Services". In Marketing of Services, Edited by: Donnelly, J. and George, W. Chicago: American Marketing Association.
    • (1981) Marketing of Services
    • Lovelock, C.1
  • 59
    • 84990359360 scopus 로고    scopus 로고
    • Whither Services Marketing? In Search of a New Paradigm and Fresh Perspectives
    • Lovelock, C. and Gummesson, E. 2004. Whither Services Marketing? In Search of a New Paradigm and Fresh Perspectives. Journal of Service Research, 7: 20-41.
    • (2004) Journal of Service Research , vol.7 , pp. 20-41
    • Lovelock, C.1    Gummesson, E.2
  • 64
    • 70449638143 scopus 로고    scopus 로고
    • Relationship Marketing, Relational Capital and the Future of Marketing in Public Service Organizations
    • McLaughlin, K., Osborne, S. P. and Chew, C. 2009. Relationship Marketing, Relational Capital and the Future of Marketing in Public Service Organizations. Public Money and Management Decision, 29: 35-42.
    • (2009) Public Money and Management Decision , vol.29 , pp. 35-42
    • McLaughlin, K.1    Osborne, S.P.2    Chew, C.3
  • 65
    • 0034338382 scopus 로고    scopus 로고
    • Managing for Value: Organizational Strategy in For-profit, Nonprofit, and Governmental Organizations
    • Moore, M. 2000. Managing for Value: Organizational Strategy in For-profit, Nonprofit, and Governmental Organizations. Nonprofit and Voluntary Sector Quarterly, 29: 183-204.
    • (2000) Nonprofit and Voluntary Sector Quarterly , vol.29 , pp. 183-204
    • Moore, M.1
  • 66
    • 0002954788 scopus 로고
    • The Effect of a Market Orientation on Business Profitability
    • Narver, J. C. and Slater, S. F. 1990. The Effect of a Market Orientation on Business Profitability. Journal of Marketing, 54: 20-35.
    • (1990) Journal of Marketing , vol.54 , pp. 20-35
    • Narver, J.C.1    Slater, S.F.2
  • 67
    • 0033608298 scopus 로고    scopus 로고
    • A Review of Patient Satisfaction: 2. Dental Patient Satisfaction: An Appraisal of Recent Literature
    • Newsome, P. and Wright, G. 1999. A Review of Patient Satisfaction: 2. Dental Patient Satisfaction: An Appraisal of Recent Literature. British Dental Journal, 186: 166-70.
    • (1999) British Dental Journal , vol.186 , pp. 166-170
    • Newsome, P.1    Wright, G.2
  • 68
    • 77950067036 scopus 로고
    • A Re-examination of Marketing for British Non-Profit Organizations
    • Octon, C. M. 1983. A Re-examination of Marketing for British Non-Profit Organizations. European Journal of Marketing, 17: 33-43.
    • (1983) European Journal of Marketing , vol.17 , pp. 33-43
    • Octon, C.M.1
  • 69
    • 77949360843 scopus 로고    scopus 로고
    • Delivering Public Services: Time for a New Theory?
    • Osborne, S. 2010. Delivering Public Services: Time for a New Theory?. Public Management Review, 12: 1-10.
    • (2010) Public Management Review , vol.12 , pp. 1-10
    • Osborne, S.1
  • 70
    • 0346611054 scopus 로고    scopus 로고
    • Co-operation and Collusion: Making the Distinction in Marketing Relationships
    • Palmer, A. 2001. Co-operation and Collusion: Making the Distinction in Marketing Relationships. Journal of Marketing Management, 17: 761-84.
    • (2001) Journal of Marketing Management , vol.17 , pp. 761-784
    • Palmer, A.1
  • 71
    • 0002408510 scopus 로고
    • A Conceptual Model of Service Quality and its Implications for Future Research
    • Parasuraman, A., Zeithaml, V. and Berry, L. 1985. A Conceptual Model of Service Quality and its Implications for Future Research. Journal of Marketing, 49: 41-50.
    • (1985) Journal of Marketing , vol.49 , pp. 41-50
    • Parasuraman, A.1    Zeithaml, V.2    Berry, L.3
  • 72
    • 3242660262 scopus 로고
    • Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Future Research
    • Parasuraman, A., Zeithaml, V. and Berry, L. 1994. Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Future Research. Journal of Marketing, 58: 111-24.
    • (1994) Journal of Marketing , vol.58 , pp. 111-124
    • Parasuraman, A.1    Zeithaml, V.2    Berry, L.3
  • 73
    • 0002382645 scopus 로고    scopus 로고
    • Mediating Influences on the Relationship between Market Orientation and Profitablility in Small Industrial Firms
    • Pelham, A. M. 1997. Mediating Influences on the Relationship between Market Orientation and Profitablility in Small Industrial Firms. Journal of Marketing Theory and Practice, 5: 55-76.
    • (1997) Journal of Marketing Theory and Practice , vol.5 , pp. 55-76
    • Pelham, A.M.1
  • 74
    • 0032057765 scopus 로고    scopus 로고
    • Can Services Marketing Concepts be Applied to Healthcare?
    • Proctor, S. and Wright, G. 1997. Can Services Marketing Concepts be Applied to Healthcare?. Journal of Nurse Management, 6: 147-53.
    • (1997) Journal of Nurse Management , vol.6 , pp. 147-153
    • Proctor, S.1    Wright, G.2
  • 75
    • 85007459354 scopus 로고    scopus 로고
    • Mission Impossible? Making Sense of the Key Debates in the Services Marketing Literature
    • Proctor, S. and Wright, G. 1998. Mission Impossible? Making Sense of the Key Debates in the Services Marketing Literature. Journal of Non-profit and Public Sector Marketing, 6(1): 3-29.
    • (1998) Journal of Non-profit and Public Sector Marketing , vol.6 , Issue.1 , pp. 3-29
    • Proctor, S.1    Wright, G.2
  • 76
    • 84856021086 scopus 로고    scopus 로고
    • Managers and Patient Perceptions of a Quality Outpatient Service: Measuring the Gap
    • Quader, M. S. 2009. Managers and Patient Perceptions of a Quality Outpatient Service: Measuring the Gap. Journal of Services Research, 9: 109-38.
    • (2009) Journal of Services Research , vol.9 , pp. 109-138
    • Quader, M.S.1
  • 79
    • 0009890409 scopus 로고    scopus 로고
    • Mission Impossible? Measuring Success in Nonprofit Organizations
    • Sawhill, J. and Williamson, D. 2001. Mission Impossible? Measuring Success in Nonprofit Organizations. Nonprofit Management and Leadership, 11: 371-86.
    • (2001) Nonprofit Management and Leadership , vol.11 , pp. 371-386
    • Sawhill, J.1    Williamson, D.2
  • 80
    • 84945180805 scopus 로고
    • Managing Customer Relationships for Profit: the Dynamics of Relationship Quality
    • Storbacka, K., Strandvik, T. and Grönroos, C. 1994. Managing Customer Relationships for Profit: the Dynamics of Relationship Quality. Service Industry Management, 5: 21-38.
    • (1994) Service Industry Management , vol.5 , pp. 21-38
    • Storbacka, K.1    Strandvik, T.2    Grönroos, C.3
  • 81
    • 84986169831 scopus 로고    scopus 로고
    • Drivers of Marketing Orientation and Performance in Service Firms
    • Van-Egeren, M. and O'Connor, S. 1998. Drivers of Marketing Orientation and Performance in Service Firms. Journal of Services Marketing, 12: 39-58.
    • (1998) Journal of Services Marketing , vol.12 , pp. 39-58
    • Van-Egeren, M.1    O'Connor, S.2
  • 82
    • 70350145718 scopus 로고    scopus 로고
    • Service-dominant Logic as a Foundation for Service Science: Clarifications
    • Vargo, S. L. and Archpru, A. M. 2009. Service-dominant Logic as a Foundation for Service Science: Clarifications. Service Science, 1: 32-41.
    • (2009) Service Science , vol.1 , pp. 32-41
    • Vargo, S.L.1    Archpru, A.M.2
  • 83
    • 1642587247 scopus 로고    scopus 로고
    • Evolving to a New Dominant Logic for Marketing
    • Vargo, S. L. and Lusch, R. F. 2004a. Evolving to a New Dominant Logic for Marketing. Journal of Marketing, 68: 1-27.
    • (2004) Journal of Marketing , vol.68 , pp. 1-27
    • Vargo, S.L.1    Lusch, R.F.2
  • 84
    • 84990385227 scopus 로고    scopus 로고
    • The Four Service Marketing Myths: Remnants of a Goods-based, Manufacturing Model
    • Vargo, S. L. and Lusch, R. F. 2004b. The Four Service Marketing Myths: Remnants of a Goods-based, Manufacturing Model. Journal of Service Research, 6: 324-35.
    • (2004) Journal of Service Research , vol.6 , pp. 324-335
    • Vargo, S.L.1    Lusch, R.F.2
  • 86
    • 84950652274 scopus 로고
    • Citizens and Consumers: Marketing and Public Sector Management
    • Walsh, K. 1991. Citizens and Consumers: Marketing and Public Sector Management. Public Money & Management, 11: 9-16.
    • (1991) Public Money & Management , vol.11 , pp. 9-16
    • Walsh, K.1
  • 91
    • 84861608451 scopus 로고    scopus 로고
    • Strategic Knowledge Sharing for Improved Service Delivery: Managing an Innovative Culture for Effective Partnerships
    • In: Coakes E., editors Hershey, PA: IRM Press
    • Wright, G. and Taylor, W. 2003. "Strategic Knowledge Sharing for Improved Service Delivery: Managing an Innovative Culture for Effective Partnerships". In Knowledge Management: Current Issues and Challenges, Edited by: Coakes, E. Hershey, PA: IRM Press.
    • (2003) Knowledge Management: Current Issues and Challenges
    • Wright, G.1    Taylor, W.2
  • 92
    • 1642263349 scopus 로고    scopus 로고
    • Organizational Readiness for Successful Knowledge Sharing: Challenges for Public Sector Managers
    • Wright, G. and Taylor, W. 2004. Organizational Readiness for Successful Knowledge Sharing: Challenges for Public Sector Managers. Information Resources Management Journal, 17: 22-37.
    • (2004) Information Resources Management Journal , vol.17 , pp. 22-37
    • Wright, G.1    Taylor, W.2
  • 93
    • 33745685266 scopus 로고    scopus 로고
    • Partnerships and User Focus
    • Wright, G. H. 2005. Partnerships and User Focus. Public Management Review, 7: 203-24.
    • (2005) Public Management Review , vol.7 , pp. 203-224
    • Wright, G.H.1
  • 94
    • 0036011963 scopus 로고    scopus 로고
    • Absorptive Capacity: A Review, Reconceptualization, and Extention
    • Zahra, S. A. and George, G. 2002. Absorptive Capacity: A Review, Reconceptualization, and Extention. Academy of Management Review, 27: 185-203.
    • (2002) Academy of Management Review , vol.27 , pp. 185-203
    • Zahra, S.A.1    George, G.2
  • 95
    • 21244446764 scopus 로고    scopus 로고
    • Performance Measurement and Management Control Positioning Strategies, Quality and Productivity: A Case Study of a Swedish Bank
    • Zineldan, M. and Bredenlow, T. (2001) Performance Measurement and Management Control Positioning Strategies, Quality and Productivity: A Case Study of a Swedish Bank. Managerial Auditing Journal, 6:9 pp484-99
    • (2001) Managerial Auditing Journal , vol.6-9 , pp. 84-99
    • Zineldan, M.1    Bredenlow, T.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.