The effects of temperature on service employees' customer orientation: An experimental approach

Ergonomics

Volumn 55, Issue 6, 2012, Pages 621-635

  Kolb, Peter ^a   Gockel, Christine ^b   Werth, Lioba ^a  

^a CHEMNITZ UNIVERSITY OF TECHNOLOGY   (Germany)

^b UNIVERSITY OF FRIBOURG   (Switzerland)

Author keywords

customer orientation; helping behaviour; interpersonal performance; temperature

Indexed keywords

CUSTOMER ORIENTATION; ECONOMIC IMPORTANCE; EFFECTS OF TEMPERATURE; EXPERIMENTAL APPROACHES; HELPING BEHAVIOUR; HIGH TEMPERATURE; HUMAN FACTORS AND ERGONOMICS; INTERPERSONAL ASPECTS; INTERPERSONAL PERFORMANCE; LOW TEMPERATURES; META-ANALYSIS; RESEARCH TOPICS; RETAIL SETTINGS; SOCIAL COGNITION;

CUSTOMER SATISFACTION; ERGONOMICS; EXPERIMENTS; SEMANTICS; TEMPERATURE;

SALES;

ADAPTIVE BEHAVIOR; ADULT; ANALYSIS OF VARIANCE; ARTICLE; ATTITUDE; CHI SQUARE DISTRIBUTION; CONSUMER; ENVIRONMENT; ENVIRONMENTAL PLANNING; FEMALE; HUMAN; HUMAN RELATION; MALE; MENTAL STRESS; ORGANIZATION; PSYCHOLOGICAL ASPECT; PSYCHOMETRY; SELF REPORT; SOCIAL BEHAVIOR; TASK PERFORMANCE; TEMPERATURE; WORKPLACE;

ADAPTATION, PSYCHOLOGICAL; ANALYSIS OF VARIANCE; ATTITUDE; CHI-SQUARE DISTRIBUTION; CONSUMER SATISFACTION; ENVIRONMENT; ENVIRONMENT DESIGN; FEMALE; HUMANS; INTERPERSONAL RELATIONS; MALE; ORGANIZATIONAL CULTURE; PSYCHOMETRICS; SELF REPORT; SOCIAL BEHAVIOR; STRESS, PSYCHOLOGICAL; TASK PERFORMANCE AND ANALYSIS; TEMPERATURE; WORKPLACE; YOUNG ADULT;

EID: 84861453553     PISSN: 00140139     EISSN: 13665847     Source Type: Journal    
DOI: 10.1080/00140139.2012.659763     Document Type: Article

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