Service, quality and human factors

AI and Society

Volumn 17, Issue 2, 2003, Pages 78-96

  Drury, Colin G ^a  

^a the State University of New York   (United States)

Author keywords

Ergonomics; Quality; Service

Indexed keywords

FUNCTION ALLOCATIONS; GLOBALISATION; INTERFACE DESIGNS; JOINT PRODUCTION; SERVICE; SERVICE ENCOUNTER; SERVICE QUALITY; SERVICE SYSTEMS;

IMAGE QUALITY;

ERGONOMICS;

EID: 2142842494     PISSN: 09515666     EISSN: 14355655     Source Type: Journal    
DOI: 10.1007/s00146-003-0248-z     Document Type: Conference Paper

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