Technology adoption and performance impact in innovation domains

Industrial Management and Data Systems

Volumn 112, Issue 5, 2012, Pages 748-765

  Plewa, Carolin ^a   Troshani, Indrit ^a   Francis, Anthony ^b   Rampersad, Giselle ^b  

^a UNIVERSITY OF ADELAIDE   (Australia)

^b FLINDERS UNIVERSITY   (Australia)

Author keywords

Information technology; Innovation; Innovation management application (IMA); Performance management; Technology adoption

Indexed keywords

ADOPTION MODEL; ADOPTION OF INNOVATIONS; DESIGN/METHODOLOGY/APPROACH; INNOVATION MANAGEMENT; INNOVATION PROCESS; PERCEIVED USEFULNESS; PERFORMANCE IMPACT; PERFORMANCE MANAGEMENT; TECHNOLOGY ADOPTION; TECHNOLOGY TRANSFER OFFICES;

INFORMATION TECHNOLOGY; TECHNOLOGY TRANSFER;

INNOVATION;

EID: 84861367603     PISSN: 02635577     EISSN: None     Source Type: Journal    
DOI: 10.1108/02635571211232316     Document Type: Article

References (73)

1. Adamides, E.D. and Karacapilidis, N. (2006), "Information technology support for the knowledge and social processes of innovation management", Technovation, Vol. 26 No. 1, pp. 50-9. (Pubitemid 41689841)
2. Agarwal, R. and Prasad, J. (1998), "A conceptual and operational definition of personal innovativeness in the domain of information technology", Information Systems Research, Vol. 9 No. 2, pp. 204-15.
3. Bar, F. and Riis, A.M. (2000), "Tapping user-driven innovation: a new rationale for universal service", The Information Society, Vol. 16 No. 2, pp. 99-108.
4. Barron, R.M. and Kenny, D.A. (1986), "The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations", Journal of Personality and Social Psychology, Vol. 5 No. 6, pp. 1173-82.
5. Bendoly, E., Citrus, A. and Benn, K. (2007), "Internal infrastructural impacts on RFID perceptions and commitment: knowledge, operational procedures, and information-processing standards", Decision Sciences, Vol. 38 No. 3, pp. 423-49.
6. Berkowitz, L. and Donnerstein, E. (1982), "External validity is more than skin deep: some answers to criticism of laboratory experiements", American Psychologist, Vol. 37 No. 3, pp. 245-57.
7. Brem, A. and Voigt, K.-I. (2009), "Integration of market pull and technology push in the corporate front end and innovation management-insights from German software industry", Technovation, Vol. 29 No. 5, pp. 351-67.
8. Brosius, F. (2004), SPSS 12, mitp-Verlag, Bonn.
9. Calder, B.J., Lynn, W.P. and Tybout, A.M. (1981), "Designing research for applications", Journal of Consumer Research, Vol. 8 No. 3, pp. 197-207.
10. Chau, P.Y.K. and Hu, P.J. (2002), "Examining a model of information technology acceptance by individual professionals", Journal of Management Information Systems, Vol. 18 No. 4, pp. 191-229.
11. Chau, P.Y.K. and Hui, K.L. (2001), "Determinants of small business EDI adoption: an empirical investigation", Journal of Organizational Computing and Electronic Commerce, Vol. 11 No. 4, pp. 229-52. (Pubitemid 33646568)
12. Chen, L.-D., Gillenson, M.L. and Sherrell, D.L. (2002), "Enticing online consumers: an extended technology acceptance perspective", Information & Management, Vol. 39 No. 8, pp. 705-19. (Pubitemid 34661516)
13. Chen, Y.S., Lin, M.J.J. and Chang, C.H. (2009), "The positive effects of relationship learning and absorptive capacity on innovation performance and competitive advantage in industrial markets", Industrial Marketing Management, Vol. 38 No. 2, pp. 152-8.
14. Cheng, S. and Cho, V. (2010), "An integrated model of employees' behavioral intention toward innovative information and communication technologies in travel agencies", Journal of Hospitality & Tourism Research.
15. Chong, A.Y.-L., Ooi, K.-B. and Sohal, A. (2009), "The relationship between supply chain factors and adoption of e-collaboration tools: an empirical examination", International Journal of Production Economics, Vol. 122 No. 1, pp. 150-60.
16. Chong, A.Y.-L., Chan, F.T.S., Ooi, K.-B. and Sim, J.J. (2011), "Can Malaysian firms improve organizational/innovation performance via SCM?", Industrial Management & Data Systems, Vol. 111 No. 3, pp. 410-31.
17. Coakes, S.J. and Steed, L.G. (2003), SPSS: Analysis Without Anguis, Wiley, New York, NY.
18. Cronbach, L.J. (1951), "Coefficient alpha and the internal structure of tests", Psychometrika, Vol. 16 No. 3, pp. 297-334.
19. Dabholkar, P. (1996), "Consumer evaluations of new technology-based self-service options: an investigation of alternative modes of service quality", International Journal of Research in Marketing, Vol. 13 No. 1, pp. 29-51. (Pubitemid 126161903)
20. Dabholkar, P. and Bagozzi, R.P. (2002), "An attitudinal model of technology-based self-service: moderating effect of consumer traits and situationl factors", Journal of the Academy of Marketing Science, Vol. 30 No. 3, pp. 184-201. (Pubitemid 36703957)
21. Davis, F.D. (1989), "Perceived usefulness, perceived ease of use, and user acceptance in information technology", MIS Quarterly, Vol. 13 No. 3, pp. 319-39.
22. DeLone, W.H. and McLean, E.R. (2003), "The DeLone and McLean model of information systems success: a ten year update", Journal of Management Information Systems, Vol. 19 No. 4, pp. 9-30.
23. Dewar, R.D. and Dutton, J.E. (1986), "The adoption of radical and incremental innovations: an empirical analysis", Management Science, Vol. 32 No. 11, pp. 1422-33.
24. Dooley, L. and O'Sullivan, D. (2003), "Developing a software infrastructure to support systemic innovation through effective management", Technovation, Vol. 23 No. 8, pp. 689-704.
25. Dwivedi, Y.K., Lal, B. and Williams, M.D. (2009), "Managing consumer adoption of broadband: examining drivers and barriers", Industrial Management & Data Systems, Vol. 109 No. 3, pp. 357-69.
26. Elliot, S. and Loebbecke, C. (2000), "Interactive, inter-organizational innovations in electronic commerce", Information Technology & People, Vol. 13 No. 1, pp. 46-66.
27. Enis, B.M., Cox, K.K. and Stafford, J.E. (1972), "Students as subjects in consumer behavior experiments", Journal of Marketing Research, Vol. 9 No. 1, pp. 72-4.
28. Fang, X., Chan, S., Brzezinski, J. and Xu, S. (2005), "Moderating effects of task type on wireless technology acceptance", Journal of Management Information Systems, Vol. 22 No. 3, pp. 123-57. (Pubitemid 44376855)
29. Farber, M.L. (1952), "The college student as laboratory animal", American Psychologist, Vol. 7 No. 3, p. 102.
30. Forslund, H. and Jonsson, P. (2010), "Selection, implementation and use of ERP systems for supply chain performance management", Industrial Management&Data Systems, Vol. 110 No. 8, pp. 1159-75.
31. Goodhue, D.L. and Thompson, R.L. (1995), "Task-technology fit and individual performance", MIS Quarterly, Vol. 19 No. 2, pp. 213-36.
32. Gordon, M.E., Slade, L.A. and Schmitt, N. (1986), "Science of the sophomore: from conjecture to empiricism", The Academy of Management Review, Vol. 11 No. 1, pp. 191-207.
33. Gordon, S., Tarafdar, M., Cook, R., Maksimoski, R. and Rogowitz, B. (2008), "Improving the front end of innovation with information technology", Research - Technology Management, Vol. 51 No. 3, pp. 50-9.
34. Gupta, A.K., Raj, S.P. and Wilemon, D. (1986), "A model for studying R&D - marketing interface in the product innovation process", Journal of Marketing, Vol. 50 No. 2, pp. 7-17.
35. Hidalgo, A. and Albors, J. (2008), "Innovation management techniques and tools: a review from theory and practice", R&D Management, Vol. 38 No. 2, pp. 113-27.
36. Hyland, P.W., Marceau, J. and Sloan, T.R. (2006), "Sources of innovation and ideas in ICT firms in Australia", Creativity and Innovation Management, Vol. 15 No. 2, pp. 182-94.
37. Ishman, M.D., Pegels, C. and Sanders, L. (2001), "Managerial information systems success factors within the cultural context of North America and former Soviet Republic", Journal of Strategic Information Systems, Vol. 10, pp. 291-312. (Pubitemid 33675442)
38. Johnson, M. (2010), "Barriers to innovation adoption: a study of e-markets", Industrial Management & Data Systems, Vol. 110 No. 2, pp. 157-74.
39. Kern, S. and Enzing, C. (2006), "Why innovation policies should include a multiple system perspective: the case of biotechnology in EC Member States' innovation systems", Innovation: Management, Policy & Practice, Vol. 8 No. 5, pp. 248-61.
40. Kim, J. and Wilemon, D. (2002), "Focusing the fuzzy front-end in new product development", R&D Management, Vol. 32 No. 4, pp. 269-79.
41. King, J.L., Gurbaxani, V., Kraemer, K.L., Mcfarlan, K.L., Raman, K.S. and Yap, C.S. (1994), "Institutional factors in information technology innovation", Information Systems Research, Vol. 5 No. 2, pp. 139-69.
42. Koenig-Lewis, N., Palmer, A. and Moll, A. (2010), "Predicting young consumers' take up of mobile banking services", International Journal of Bank Marketing, Vol. 28 No. 5, pp. 410-32.
43. Larsen, M.T. (2011), "The implications of academic enterprise for public science: an overview of the empirical evidence", Research Policy, Vol. 40 No. 1, pp. 6-19.
44. Lau, A.K.W. (2011), "Supplier and customer involvement on new product performance", Industrial Management & Data Systems, Vol. 111 No. 6, pp. 910-42.
45. Lederer, A.L., Maupin, D.J., Sena, M.P. and Zhuang, Y. (2000), "The technology acceptance model and the world wide web", Decision Support Systems, Vol. 29 No. 3, pp. 269-82.
46. Lin, C.Y. and Ho, Y.H. (2007), "Technological innovation for China's logistics industry", Journal of Technology Management & Innovation, Vol. 2 No. 4, pp. 1-19.
47. Meuter, M.L., Bitner, M.J., Ostrom, A.L. and Brown, S.W. (2005), "Choosing among alternative service delivery modes: an investigation of customer trial and self-service technologies", Journal of Marketing, Vol. 69, April, pp. 61-83. (Pubitemid 40554519)
48. Möller, K.K. and Rajala, A. (2007), "Rise of strategic nets - new modes of value creation", Industrial Marketing Management, Vol. 36 No. 7, pp. 895-908.
49. Moore, G.C. and Benbasat, I. (1991), "Development of an instrument to measure the perceptions of adopting an information technology innovation", Information Systems Research, Vol. 2 No. 3, pp. 192-222.
50. Mowery, D.C. and Sampat, B.N. (2005), "Universitites in national innovation systems", in Fagerberg, J., Mowery, D.C. and Nelson, R.R. (Eds), The Oxford Handbook of Innovation, Oxford University Press, Oxford, pp. 209-39.
51. Oztaysi, B., Sezgin, S. and Ozok, A.F. (2011), "A measurement tool for customer relationship management processes", Industrial Management & Data Systems, Vol. 111 No. 6, pp. 943-60.
52. Peterson, R.A. (2001), "On the use of college students in social science research: insights from a second-order meta-analysis", Journal of Consumer Research, Vol. 28 No. 3, pp. 450-61. (Pubitemid 33403469)
53. Plewa, C. (2009), "Exploring organizational culture difference in relationship dyads", Australasian Marketing Journal, Vol. 17 No. 1, pp. 46-57.
54. Rampersad, G.C., Plewa, C. and Troshani, I. (2012), "Investigating the use of information technology in managing innovation: a case study from a university technology transfer office", Journal of Engineering & Technology Management, Vol. 29 No. 1, pp. 3-21.
55. Rampersad, G.C., Quester, P. and Troshani, I. (2010), "Managing innovation networks: exploratory evidence from ICT, biotechnology and nanotechnology networks", Industrial Marketing Management, Vol. 39 No. 5, pp. 793-805.
56. Rao Hill, S., Burgan, B. and Troshani, I. (2011), "Understanding broadband adoption in rural Australia", Industrial Management & Data Systems, Vol. 111 No. 7, pp. 1087-104.
57. Reinders, M.J., Dabholkar, P. and Frambach, R.T. (2008), "Consequences of forcing consumers to use technology-based self-service", Journal of Service Research, Vol. 11 No. 2.
58. Rogers, E.M. (2003), Diffusion of Innovations, The Free Press, New York, NY.
59. Ryan, S.D., Harrison, D.A. and Schkade, L. (2002), "Information technology investment decisions: when do costs and benefits in social subsystems matter?", Journal of Management Information Systems, Vol. 19 No. 2, pp. 85-127. (Pubitemid 35312526)
60. Saaksjarvi, M. (2003), "Consumer adoption of technological innovations", European Journal of Innovation Management, Vol. 6 No. 2, pp. 90-100. (Pubitemid 36536451)
61. Sengupta, J. and Johar, G.V. (2002), "Effects of inconsistent attribute information on the predictive value of product attitudes: towards a resolution of opposing perspectives", Journal of Consumer Research, Vol. 29, pp. 39-56. (Pubitemid 37195115)
62. Shafia, M.A., Mazdeh, M.M., Vahedi, M. and Pournader, M. (2011), "Applying fuzzy balanced scorecard for evaluating the CRM performance", Industrial Management & Data Systems, Vol. 111 No. 7, pp. 1106-35.
63. Smith, A.M. and Fischbacher, M. (2005), "New service development: a stakeholder perspective", European Journal of Marketing, Vol. 39 Nos 9/10, pp. 1025-48. (Pubitemid 41392751)
64. Song, M. and Thieme, R.J. (2006), "A cross-national investigation of the R&D - marketing in the product innovation process", Industrial Marketing Management, Vol. 35 No. 3, pp. 308-22. (Pubitemid 43355989)
65. Stone, R.W., Good, D.J. and Baker-Eveleth, L. (2007), "The impact of information technology on individual and firm marketing performance", Behaviour &Information Technology, Vol. 26 No. 6, pp. 465-82. (Pubitemid 350027447)
66. Surprenant, C.F. and Solomon, M.R. (1987), "Predictability and personalization in the service encounter", Journal of Marketing, Vol. 51 No. 2, pp. 86-96.
67. Troshani, I., Rampersad, G. and Plewa, C. (2011), "Adopting innovation management software in university innovation commercialisation", Journal of Computer Information Systems, Vol. 52 No. 2, pp. 83-92.
68. Trott, P. (2012), Innovation Management and New Product Development, Pearson, Harlow.
69. Venkatesh, V. and Davis, F.D. (2000), "A theoretical extension of the technology acceptance model: four longitudinal field studies", Management Science, Vol. 46 No. 2, pp. 186-204. (Pubitemid 30594361)
70. Venkatesh, V., Morris, M.G., Davis, G.B. and Davis, F.D. (2003), "User acceptance of information technology: toward a unified view", MIS Quarterly, Vol. 27 No. 3, pp. 425-78.
71. Vijayasarathy, L.R. (2004), "Predicting consumer intentions to use on-line shopping: the case for an augmented technology acceptance model", Information & Management, Vol. 41, pp. 747-62.
72. Wu, J.-H. and Wang, S.-C. (2005), "What drives mobile commerce? An empirical evaluation of the revised technology acceptance model", Information & Management, Vol. 42, pp. 719-29. (Pubitemid 40655116)
73. Yoo, B. and Donthu, N. (2001), "Developing and validating a multidimensional consumer-based brand equity scale", Journal of Business Research, Vol. 52 No. 1, pp. 1-14. (Pubitemid 33623586)