Job performance prediction in a call center using a naive Bayes classifier

Expert Systems with Applications

Volumn 39, Issue 11, 2012, Pages 9939-9945

  Valle, Mauricio A ^a   Varas, Samuel ^b   Ruz, Gonzalo A ^b  

^a UNIVERSIDAD DE VALPARAÍSO   (Chile)

^b UNIVERSIDAD ADOLFO IBÁÑEZ   (Chile)

Author keywords

Call center; Employee turnover; Job performance; Naive Bayesian classifier

Indexed keywords

CALL CENTERS; CLASSIFIER TRAINING; CROSS VALIDATION; EMPLOYEE TURNOVER; FALSE POSITIVE; FUTURE PERFORMANCE; JOB PERFORMANCE; NAIVE BAYES; NAIVE BAYES CLASSIFIERS; NAIVE BAYESIAN CLASSIFIER; PHONE SERVICES; PREDICTIVE POWER;

CLASSIFIERS; POPULATION STATISTICS; SALES; TELEPHONE SYSTEMS;

FORECASTING;

EID: 84859435884     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2011.11.126     Document Type: Article

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