-
2
-
-
22544454760
-
The social influence of brand communities: evidence from European car clubs
-
Algesheimer, R., Dholakia, U.M. and Herrmann, A. (2005) ‘The social influence of brand communities: evidence from European car clubs’, Journal of Marketing, Vol. 59, No. 3, pp.19–34.
-
(2005)
Journal of Marketing
, vol.59
, Issue.3
, pp. 19-34
-
-
Algesheimer, R.1
Dholakia, U.M.2
Herrmann, A.3
-
5
-
-
10344266009
-
Relationship marketing and brand involvement of professionals through web-enhanced brand communities: the case of Coloplast
-
Andersen, P.H. (2005) ‘Relationship marketing and brand involvement of professionals through web-enhanced brand communities: the case of Coloplast’, Industrial Marketing Management, Vol. 34, pp.39–51.
-
(2005)
Industrial Marketing Management
, vol.34
, pp. 39-51
-
-
Andersen, P.H.1
-
6
-
-
0002672359
-
A model of distribution firm and manufacturer firm working partnerships
-
Anderson, J.C. and Narus, J.A. (1990) ‘A model of distribution firm and manufacturer firm working partnerships’, Journal of Marketing, Vol. 54, No. 1, pp.42–58.
-
(1990)
Journal of Marketing
, vol.54
, Issue.1
, pp. 42-58
-
-
Anderson, J.C.1
Narus, J.A.2
-
7
-
-
0037688689
-
What drives customer loyalty with complaint resolution?
-
Andreassen, T.W. (1999) ‘What drives customer loyalty with complaint resolution?’, Journal of Service Research, Vol. 1, No. 4, pp.324–332.
-
(1999)
Journal of Service Research
, vol.1
, Issue.4
, pp. 324-332
-
-
Andreassen, T.W.1
-
8
-
-
0002745634
-
Examination of the relationship between service quality and user loyalty
-
Backman, S. and Veldkamp, C. (1995) ‘Examination of the relationship between service quality and user loyalty’, Journal of Park and Recreation Administration, Vol. 13, No. 2, pp.29–41.
-
(1995)
Journal of Park and Recreation Administration
, vol.13
, Issue.2
, pp. 29-41
-
-
Backman, S.1
Veldkamp, C.2
-
9
-
-
33745601682
-
Open source software user communities: a study of participation in Linux user groups
-
Bagozzi, R.P. and Dholakia, U.M. (2006) ‘Open source software user communities: a study of participation in Linux user groups’, Management Science, Vol. 52, No. 7, pp.1099–1115.
-
(2006)
Management Science
, vol.52
, Issue.7
, pp. 1099-1115
-
-
Bagozzi, R.P.1
Dholakia, U.M.2
-
10
-
-
0001944139
-
Customer’s motivations for maintaining relationships with service providers
-
Bendapudi, N. and Berry, L.L. (1997) ‘Customer’s motivations for maintaining relationships with service providers’, Journal of Retailing, Vol. 73, No. 1, pp.15–35.
-
(1997)
Journal of Retailing
, vol.73
, Issue.1
, pp. 15-35
-
-
Bendapudi, N.1
Berry, L.L.2
-
11
-
-
22044456836
-
Virtual communities and social capital
-
Blanchard, A. and Horan, T. (1998) ‘Virtual communities and social capital’, Social Science Computer Review, Vol. 16, No. 3, pp.293–307.
-
(1998)
Social Science Computer Review
, vol.16
, Issue.3
, pp. 293-307
-
-
Blanchard, A.1
Horan, T.2
-
12
-
-
85036325219
-
On the relationship between store image, store satisfaction and store loyalty
-
Bloemer, J. and De Ruyter, K. (1998) ‘On the relationship between store image, store satisfaction and store loyalty’, European Journal of Marketing, Vol. 32, No. 5, pp.499–513.
-
(1998)
European Journal of Marketing
, vol.32
, Issue.5
, pp. 499-513
-
-
Bloemer, J.1
De Ruyter, K.2
-
14
-
-
33144466649
-
The rationale of online learning communities
-
Carlen, U. and Jobring, O. (2005) ‘The rationale of online learning communities’, International Journal of Web Based Communities, Vol. 1, No. 3, pp.272–295.
-
(2005)
International Journal of Web Based Communities
, vol.1
, Issue.3
, pp. 272-295
-
-
Carlen, U.1
Jobring, O.2
-
15
-
-
1442351865
-
The effect of franchisors’ communication, service assistance, and competitive advantage on franchisees’ intentions to remain in the franchise system
-
Chiou, J.S., Hsieh, C.H. and Yang, C.H. (2004) ‘The effect of franchisors’ communication, service assistance, and competitive advantage on franchisees’ intentions to remain in the franchise system’, Journal of Small Business Management, Vol. 42, No.1, pp.19–36.
-
(2004)
Journal of Small Business Management
, vol.42
, Issue.1
, pp. 19-36
-
-
Chiou, J.S.1
Hsieh, C.H.2
Yang, C.H.3
-
17
-
-
0000013275
-
Effects of relationship marketing on satisfaction, retention, and prices in the insurance industry
-
Crosby, L. and Stephen, N. (1987) ‘Effects of relationship marketing on satisfaction, retention, and prices in the insurance industry’, Journal of Marketing Research, Vol. 24, pp.404–411.
-
(1987)
Journal of Marketing Research
, vol.24
, pp. 404-411
-
-
Crosby, L.1
Stephen, N.2
-
18
-
-
0032391195
-
A communication-based marketing model for managing relationships
-
Duncan, T. and Moriarty, S. (1998) ‘A communication-based marketing model for managing relationships’, Journal of Marketing, Vol. 62, pp.1–13.
-
(1998)
Journal of Marketing
, vol.62
, pp. 1-13
-
-
Duncan, T.1
Moriarty, S.2
-
19
-
-
38349044509
-
A platform to support a virtual community of tutors in experience capitalizing
-
Élise, G., Sébastien, G. and Patrick, P. (2007) ‘A platform to support a virtual community of tutors in experience capitalizing’, in Proceedings of the IADIS International Conference on Web Based Communities 2007, pp.103–10.
-
(2007)
Proceedings of the IADIS International Conference on Web Based Communities 2007
, pp. 103-110
-
-
Élise, G.1
Sébastien, G.2
Patrick, P.3
-
20
-
-
33745258408
-
The influence of familiarity and usability on loyalty to online journalistic services: the role of user experience
-
Flavián, C., Guinalíu, M. and Gurrea, R. (2006) ‘The influence of familiarity and usability on loyalty to online journalistic services: the role of user experience’, Journal of Retailing and Consumer Services, Vol. 13, pp.363–375.
-
(2006)
Journal of Retailing and Consumer Services
, vol.13
, pp. 363-375
-
-
Flavián, C.1
Guinalíu, M.2
Gurrea, R.3
-
21
-
-
20444490809
-
The influence of virtual communities on distribution strategies in the internet
-
Flavián, C. and Guinalíu, M. (2005) ‘The influence of virtual communities on distribution strategies in the internet’, International Journal of Retail & Distribution Management, Vol. 33, No. 6, pp.405–425.
-
(2005)
International Journal of Retail & Distribution Management
, vol.33
, Issue.6
, pp. 405-425
-
-
Flavián, C.1
Guinalíu, M.2
-
22
-
-
19244377227
-
GPs in cyberspace: the sociology of ‘virtual community
-
Fox, N. and Roberts, C. (1999) ‘GPs in cyberspace: the sociology of ‘virtual community’’, The Sociological Review, Vo. 47, No. 4, pp.643–671.
-
(1999)
The Sociological Review, Vo
, vol.47
, Issue.4
, pp. 643-671
-
-
Fox, N.1
Roberts, C.2
-
24
-
-
0033468720
-
A meta-analysis of satisfaction in marketing channel relationships
-
Geyskens, I., Steenkamp, J. and Kumar, N. (1999) ‘A meta-analysis of satisfaction in marketing channel relationships’, Journal of Marketing Research, Vol. 36, No. 2, pp.223–238.
-
(1999)
Journal of Marketing Research
, vol.36
, Issue.2
, pp. 223-238
-
-
Geyskens, I.1
Steenkamp, J.2
Kumar, N.3
-
26
-
-
0030500171
-
The relationships of customer satisfaction, customer loyalty and profitability: an empirical study
-
Hallowell, R. (1996) ‘The relationships of customer satisfaction, customer loyalty and profitability: an empirical study’, International Journal of Service Industry Management, Vol. 7, No. 4, pp.27–42.
-
(1996)
International Journal of Service Industry Management
, vol.7
, Issue.4
, pp. 27-42
-
-
Hallowell, R.1
-
27
-
-
0346899242
-
The use of expert judges in scale development: implications for improving face validity of measures of unobservable constructs
-
Hardesty, D.M. and Bearden, W.O. (2004) ‘The use of expert judges in scale development: implications for improving face validity of measures of unobservable constructs’, Journal of Business Research, Vol. 57, No. 2, pp.98–107.
-
(2004)
Journal of Business Research
, vol.57
, Issue.2
, pp. 98-107
-
-
Hardesty, D.M.1
Bearden, W.O.2
-
29
-
-
0036444642
-
Consumer perceptions of internet retail service quality
-
Janda, S., Trocchia, P. and Gwinner, K. (2002) ‘Consumer perceptions of internet retail service quality’, International Journal of Service Industry Management, Vol. 13, pp.412–431.
-
(2002)
International Journal of Service Industry Management
, vol.13
, pp. 412-431
-
-
Janda, S.1
Trocchia, P.2
Gwinner, K.3
-
30
-
-
84986104219
-
Differentiating between service quality and relationship quality in cyberspace
-
Keating, B., Rugimbana, R. and Quazi, A. (2003) ‘Differentiating between service quality and relationship quality in cyberspace’, Managing Service Quality, Vol. 13, No. 3, pp.217–232.
-
(2003)
Managing Service Quality
, vol.13
, Issue.3
, pp. 217-232
-
-
Keating, B.1
Rugimbana, R.2
Quazi, A.3
-
31
-
-
2342563861
-
Effects of an online virtual community on customer loyalty and travel product purchases
-
Kim, W.G., Lee, C. and Himstra, S.J. (2004) ‘Effects of an online virtual community on customer loyalty and travel product purchases’, Tourism Management, Vol. 25, pp.343–355.
-
(2004)
Tourism Management
, vol.25
, pp. 343-355
-
-
Kim, W.G.1
Lee, C.2
Himstra, S.J.3
-
32
-
-
0033964220
-
Store loyalty: its impact on retail revenue. An empirical study of purchasing behaviour in the UK
-
Knox, S.D. and Denison, T.J. (2000) ‘Store loyalty: its impact on retail revenue. An empirical study of purchasing behaviour in the UK’, Journal of Retailing and Consumer Services, Vol. 7, No. 1, pp.33–45.
-
(2000)
Journal of Retailing and Consumer Services
, vol.7
, Issue.1
, pp. 33-45
-
-
Knox, S.D.1
Denison, T.J.2
-
33
-
-
0347592347
-
Knowledge sharing in virtual communities: an e-business perspective
-
Koh, J. and Kim, D. (2004) ‘Knowledge sharing in virtual communities: an e-business perspective’, Expert Systems with Applications, Vol. 26, pp.155–166.
-
(2004)
Expert Systems with Applications
, vol.26
, pp. 155-166
-
-
Koh, J.1
Kim, D.2
-
34
-
-
0036003878
-
The field behind the screen: using netnography for marketing research in online communities
-
Kozinets, R.V. (2002) ‘The field behind the screen: using netnography for marketing research in online communities’, Journal of Marketing Research, Vol. 39, No. 1, pp.61–72.
-
(2002)
Journal of Marketing Research
, vol.39
, Issue.1
, pp. 61-72
-
-
Kozinets, R.V.1
-
36
-
-
0002531270
-
Distinguishing coupon proneness from value consciousness: an acquisition – transaction utility theory perspective
-
Lichtenstein, D.R., Netemeyer, R.G. and Burton, S. (1990) ‘Distinguishing coupon proneness from value consciousness: an acquisition – transaction utility theory perspective’, Journal of Marketing, Vol. 54, No. 3, pp.54–67.
-
(1990)
Journal of Marketing
, vol.54
, Issue.3
, pp. 54-67
-
-
Lichtenstein, D.R.1
Netemeyer, R.G.2
Burton, S.3
-
37
-
-
0034340424
-
Wine online: search costs affect competition on price quality and distribution
-
Lynch, J. and Ariely, D. (2000) ‘Wine online: search costs affect competition on price quality and distribution’, Marketing Science, Vol. 19, No. 1, pp.83–103.
-
(2000)
Marketing Science
, vol.19
, Issue.1
, pp. 83-103
-
-
Lynch, J.1
Ariely, D.2
-
38
-
-
38049111339
-
Development of the VLOG-based scenario with cyber-communities of interest for experience-based learning
-
Matsuura, K., Kanenishi, K., Miyoshi, Y., Terao, S., Gotoda, N. and Yano, Y. (2007) ‘Development of the VLOG-based scenario with cyber-communities of interest for experience-based learning’, in Proceedings of the IADIS International Conference on Web Based Communities 2007, pp.272–275.
-
(2007)
Proceedings of the IADIS International Conference on Web Based Communities 2007
, pp. 272-275
-
-
Matsuura, K.1
Kanenishi, K.2
Miyoshi, Y.3
Terao, S.4
Gotoda, N.5
Yano, Y.6
-
39
-
-
0042495505
-
An integrative model of organizational trust
-
Mayer, R.C., Davis, J.H. and Shoorman, F.D. (1995) ‘An integrative model of organizational trust’, Academy of Management Review, Vol. 20, No. 3, pp.709–734.
-
(1995)
Academy of Management Review
, vol.20
, Issue.3
, pp. 709-734
-
-
Mayer, R.C.1
Davis, J.H.2
Shoorman, F.D.3
-
40
-
-
0036001749
-
Building brand community
-
McAlexander, J.H., Schouten, J.W. and Koening, H.F. (2002) ‘Building brand community’, Journal ofMarketing, Vol. 66, No. 1, pp.38–54.
-
(2002)
Journal ofMarketing
, vol.66
, Issue.1
, pp. 38-54
-
-
McAlexander, J.H.1
Schouten, J.W.2
Koening, H.F.3
-
41
-
-
0009925685
-
Initial trust formation in new organizational relationships
-
McKnight, D.H., Cummings, L.L. and Chervany, N.L. (1998) ‘Initial trust formation in new organizational relationships’, Academy of Management Review, Vol. 23, No. 3, pp.473–490.
-
(1998)
Academy of Management Review
, vol.23
, Issue.3
, pp. 473-490
-
-
McKnight, D.H.1
Cummings, L.L.2
Chervany, N.L.3
-
42
-
-
12144277431
-
Relationship marketing in the not-for-profit sector: an extension and application of the commitment-trust theory
-
McMillan, K., Money, K., Money, A. and Downing, S. (2005) ‘Relationship marketing in the not-for-profit sector: an extension and application of the commitment-trust theory’, Journal of Business Research, Vol. 58, pp.806–818.
-
(2005)
Journal of Business Research
, vol.58
, pp. 806-818
-
-
McMillan, K.1
Money, K.2
Money, A.3
Downing, S.4
-
43
-
-
21344475322
-
The commitment-trust theory of relationship marketing
-
Morgan, R.M. and Hunt, S. (1994) ‘The commitment-trust theory of relationship marketing’, Journal of Marketing, Vol. 58, No. 3, pp.20–38.
-
(1994)
Journal ofMarketing
, vol.58
, Issue.3
, pp. 20-38
-
-
Morgan, R.M.1
Hunt, S.2
-
48
-
-
0013168513
-
Where psychology and geography interface in tourism research and theory
-
Woodside, A.G., Crouch, G.I., Mazanec, J.A., Opperman, M. and Sakai, M.Y. (Eds.) CABI, Publishing, Wallingford, UK
-
Opperman, M. (2000) ‘Where psychology and geography interface in tourism research and theory’, in Woodside, A.G., Crouch, G.I., Mazanec, J.A., Opperman, M. and Sakai, M.Y. (Eds.): Consumer Psychology of Tourism, Hospitality and Leisure, CABI Publishing, Wallingford, UK.
-
(2000)
Consumer Psychology of Tourism, Hospitality and Leisure
-
-
Opperman, M.1
-
49
-
-
26044469115
-
Online consumer communities and their value to new product developers
-
Pitta, D.A. and Fowler, D. (2005) ‘Online consumer communities and their value to new product developers’, Journal of Product & Brand Management, Vol. 14, No. 5, pp.283–291.
-
(2005)
Journal of Product & Brand Management
, vol.14
, Issue.5
, pp. 283-291
-
-
Pitta, D.A.1
Fowler, D.2
-
52
-
-
84867962905
-
Some antecedents and effects of trust in virtual communities
-
Ridings, C.M., Gefen, D. and Arinze, B. (2002) ‘Some antecedents and effects of trust in virtual communities’, Journal of Strategic Information Systems, Vol. 11, pp.271–295.
-
(2002)
Journal of Strategic Information Systems
, vol.11
, pp. 271-295
-
-
Ridings, C.M.1
Gefen, D.2
Arinze, B.3
-
54
-
-
0037845195
-
Customer satisfaction and loyalty in online and offline environments
-
Shankar, V., Smith, A. and Rangaswamy, A. (2003) ‘Customer satisfaction and loyalty in online and offline environments’, International Journal of Research in Marketing, Vol. 20, pp.153–175.
-
(2003)
International Journal of Research in Marketing
, vol.20
, pp. 153-175
-
-
Shankar, V.1
Smith, A.2
Rangaswamy, A.3
-
55
-
-
0031539651
-
The effects of organizational differences and trust on the effectiveness of selling partner relationships
-
Smith, J. and Barclay, D. (1997) ‘The effects of organizational differences and trust on the effectiveness of selling partner relationships’, Journal of Marketing, Vol. 61, pp.3–21.
-
(1997)
Journal ofMarketing
, vol.61
, pp. 3-21
-
-
Smith, J.1
Barclay, D.2
-
56
-
-
4944226822
-
A cross-cultural assessment of the satisfaction formation process
-
Spreng, R.A. and Chiou, J. (2002) ‘A cross-cultural assessment of the satisfaction formation process’, European Journal of Marketing, Vol. 36, No. 7, pp.829–839.
-
(2002)
European Journal ofMarketing
, vol.36
, Issue.7
, pp. 829-839
-
-
Spreng, R.A.1
Chiou, J.2
-
57
-
-
33746326443
-
How country characteristics affect the perceived value of a website
-
Steenkamp, J.B.E.M. and Geyskens, I. (2006) ‘How country characteristics affect the perceived value of a website’, Journal of Marketing, Vol. 70, No. 3, pp.136–150.
-
(2006)
Journal ofMarketing
, vol.70
, Issue.3
, pp. 136-150
-
-
Steenkamp, J.B.E.M.1
Geyskens, I.2
-
58
-
-
0242303032
-
Evaluating information accessibility and community adaptivity features for sustaining virtual learning communities
-
Teo, H.H., Chan, H.C., Wel, K.K. and Zhang, Z. (2003) ‘Evaluating information accessibility and community adaptivity features for sustaining virtual learning communities’, International Journal of Human-Computer Studies, Vol. 59, pp.671–697.
-
(2003)
International Journal of Human-Computer Studies
, vol.59
, pp. 671-697
-
-
Teo, H.H.1
Chan, H.C.2
Wel, K.K.3
Zhang, Z.4
-
59
-
-
77954926502
-
A framework to define web-based communities
-
Velez, J., Barros, B. and Verdejo, F. (2006) ‘A framework to define web-based communities’, International Journal of Web Based Communities, Vol. 2, No. 3, pp.339–359.
-
(2006)
International Journal of Web Based Communities
, vol.2
, Issue.3
, pp. 339-359
-
-
Velez, J.1
Barros, B.2
Verdejo, F.3
-
60
-
-
0036072124
-
Defining the virtual tourist community: implications for tourism marketing
-
Wang, Y., Yu, Q. and Fesenmaier, D.R. (2002) ‘Defining the virtual tourist community: implications for tourism marketing’, Tourism Management, Vol. 23, pp.407–417.
-
(2002)
Tourism Management
, vol.23
, pp. 407-417
-
-
Wang, Y.1
Yu, Q.2
Fesenmaier, D.R.3
-
61
-
-
9544228835
-
Preference of relevant others in individual choice models
-
Wind, Y. (1976) ‘Preference of relevant others in individual choice models’, Journal of Consumer Research, Vol. 3, No. 1, pp.50–57.
-
(1976)
Journal of Consumer Research
, vol.3
, Issue.1
, pp. 50-57
-
-
Wind, Y.1
-
62
-
-
0000544724
-
Measuring the involvement construct
-
Zaichkowsky, J.L. (1985) ‘Measuring the involvement construct’, Journal of Consumer Research, Vol. 12, No. 4, pp.341–352.
-
(1985)
Journal of Consumer Research
, vol.12
, Issue.4
, pp. 341-352
-
-
Zaichkowsky, J.L.1
|