Abusive supervision and frontline employees' service performance

Service Industries Journal

Volumn 32, Issue 5, 2012, Pages 683-698

  Jian, Zhaoquan ^a   Kwan, Ho Kwong ^b   Qiu, Qian ^c   Liu, Zhi Qiang ^d   Yim, Frederick Hong kit ^e  

^a SOUTH CHINA UNIVERSITY OF TECHNOLOGY   (China)

^b DREXEL UNIVERSITY   (United States)

^c SHANDONG UNIVERSITY   (China)

^d HUAZHONG UNIVERSITY OF SCIENCE AND TECHNOLOGY   (China)

^e HONG KONG BAPTIST UNIVERSITY   (Hong Kong)

Author keywords

abusive supervision; organization based self esteem; relational interdependent self construal; service performance

Indexed keywords

EMPLOYMENT; INDUSTRIAL PERFORMANCE; SERVICE SECTOR;

CHINA;

EID: 84859175548     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642069.2011.614338     Document Type: Article

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