Transformational leadership and customer service: A moderated mediation model of negative affectivity and emotion regulation

European Journal of Work and Organizational Psychology

Volumn 21, Issue 1, 2012, Pages 28-56

  Chuang, Aichia ^a   Judge, Timothy A ^b   Liaw, Yuann Jun ^c  

^a NATIONAL TAIWAN UNIVERSITY   (Taiwan)

^b UNIVERSITY OF NOTRE DAME   (United States)

^c National Science Council   (Taiwan)

Author keywords

Customer service; Emotion regulation; Negative affectivity; Transformational leadership

Indexed keywords

EID: 84857323326     PISSN: 1359432X     EISSN: 14640643     Source Type: Journal    
DOI: 10.1080/1359432X.2010.532911     Document Type: Article

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