Enablers and inhibitors of advanced information technologies adoption by SMEs: An empirical study of auto ancillaries in India

Journal of Enterprise Information Management

Volumn 25, Issue 2, 2012, Pages 186-209

  Kannabiran, G ^a  

^a NATIONAL INSTITUTE OF TECHNOLOGY   (India)

Author keywords

Advanced IT adoption; Auto ancillaries; Enablers; India; Inhibitors; Small to medium sized enterprises

Indexed keywords

EID: 84856806977     PISSN: 17410398     EISSN: None     Source Type: Journal    
DOI: 10.1108/17410391211204419     Document Type: Article

References (123)

1. ACMA (2011), "Indian automotive aftermarket study book", White Paper on Legislative Improvements to Combat Counterfeiting, press conference, New Delhi, February.
2. Ahuja, V., Yang, J. and Shankar, R. (2009), "Study of ICT adoption for building project management in the Indian construction industry" in Automation in Construction, Vol. 18, No. 4, pp. 415-23.
3. Al-Qirim, N. (2007), "The adoption of e-commerce communications and applications technologies in small businesses in New Zealand" in Electronic Commerce Research and Applications: Intelligent Agents in E-services, Vol. 6, pp. 462-73.
4. Alba, M., Diez, L., Olmos, E. and Rodriguez, R. (2005) in Global Performance Management for Small and Medium-sized Enterprises, Springer, Boston, MA, pp. 1-8, International Federation for Information Processing Book Series.
5. Alberto, B.M. and Fernando, L.L. (2007), "A firm-level analysis of determinants of ICT adoption in Spain" in Technovation, Vol. 27, pp. 352-66.
6. Alshawi, S. (2010), "Organisational, technical and data quality factors in CRM adoption: SMEs perspective" in Industrial Marketing Management, Vol. 40, No. 3, pp. 376-83.
7. Apulu, I. and Latham, A. (2011), "Drivers for information and communication technology adoption: a case study of Nigerian small and medium sized enterprises", International Journal of Business and Management, Vol. 6, No. 5.
8. Bajwa, S.D., Lewis, F.F., Pervan, G. and Lai, S. (2005), "The adoption and use of collaboration information technologies: international comparisons" in Journal of Information Technology, Vol. 20, pp. 130-40.
9. Barua, A., Kriebel, C.H. and Mukhopadhyay, T. (1995), "Information technologies and business value: an analytic and empirical investigation" in Information Systems Research, Vol. 6, pp. 3-23.
10. Bassellier, G., Benbasat, I. and Reich, H. (2003), "The influence of business managers in IT competence on championing IT" in Information Systems Research, Vol. 14, pp. 317-36.
11. Beale, M.W. (1999), "Consumer concern over e-commerce security", E-Commerce Times, available at: www.ecommercetimes.com.
12. Bharati, P. and Chaudhury, A. (2010), "IT adoption in small and medium-sized enterprises: the role of knowledge acquisition", Proceedings of Americas Conference on Information Systems, Lima, August 12-15, Paper 141.
13. Brown, D.H. and Kaewkitipong, L. (2009), "Relative size and complexity: e-business use in small and medium sized tourism enterprises in Thailand" in Journal of Enterprise Information Management, Vol. 22, Nos 1/2, pp. 212-31.
14. Brown, D.H. and Lockett, N. (2007), "E-business, innovation and SMEs: the significance of hosted services and firm aggregations" in International Journal of Entrepreneurship and Innovation Management, Vol. 7, No. 1, pp. 92-112.
15. Cavaye, M. and Hussin, H. (2007), "IT alignment and performance in small manufacturing firms" in Journal of Strategic Information Systems, Vol. 11, pp. 109-32.
16. Chang, J. and Cheung, L. (2001), "An empirical analysis of the barriers to implementing e-commerce in small-medium sized construction contractors in the state of Victoria" in Construction Innovation, Vol. 1, pp. 31-41.
17. Chau, P.Y.K. (1997), "Re-examining a model for evaluating information centre success using a structural equation modeling approach" in Decision Sciences, Vol. 28, pp. 309-34.
18. Chen, I.J. and Popovich, K. (2003), "Understanding customer relationship management: people, processes and technology" in Business Process Management Journal, Vol. 9, pp. 672-88.
19. Chuang, T., Rutherford, M.W. and Lin, B. (2007), "Owner/manager characteristics, organizational characteristics and IT adoption in small and medium enterprises" in International Journal of Management and Enterprise Development, Vol. 4, pp. 619-34.
20. CII (2010), "Creating competitive SMEs", Journal of Computing, Vol. 2, No. 5.
21. Cragg, P. and King, M. (1993), "Small-firm computing: motivators and inhibitors" in MIS Quarterly, Vol. 17, No. 1, pp. 47-53.
22. Cragg, P., King, M. and Hussin, H. (2002), "IT alignment and performance in small manufacturing firms" in Journal of Strategic Information Systems, Vol. 11, pp. 109-32.
23. Crawford, J. (1998), "NEWS - a project to get smaller enterprises on line", Department of Industry, Science and Tourism, available at: www.noie.gov.au/publications.
24. Dasgupta, S. (2000), "Information technology adoption in the Greek banking industry" in Journal of Global Information Technology Management, Vol. 3, pp. 22-30.
25. Decker, M., Schiefer, G. and Bulander, R. (2006), "Specific challenges for small and medium-sized enterprises in M-business: a SME-suitable framework for mobile services" in Proceedings of the International Conference on E-Business, pp. 169-74.
26. Dholakia, R.R. and Kshetri, N. (2004), "Factors impacting the adoption of the internet among SMEs" in Small Business Economics, Vol. 23, No. 4, pp. 311-22.
27. Dixit, A.K. and Prakash, O. (2011), "A study of issues affecting ERP implementation in SMEs", International Refereed Research Journal, Vol. 2, No. 2.
28. Dixon, T., Thompson, B. and McAllister, P. (2002), "The value of ICT for SMEs in the UK: a critical review of literature", The College of Estate Management, Reading, Report for the Small Business Service Research Programme.
29. Doolin, B., McLeod, L., McQueen, B. and Watton, M. (2003), "Internet strategies for establishing retailers: four New Zealand case studies" in Journal of Information Technology Cases and Applications, Vol. 5, pp. 3-19.
30. Duncombe, R.A. and Heeks, R.B. (2001), "Information and communication technologies and small enterprise development in Africa: lessons from Botswana" in Institute for Development Policy and Management, Vol. 16, pp. 66-87.
31. Elizabeth, E., Grandon, J. and Pearson, M. (2004), "Electronic commerce adoption: an empirical study of small and medium US businesses" in Information & Management, Vol. 42, pp. 197-216.
32. Flint, J. and Herbert, R. (2000), "Marketing, the internet & regional small business", paper presented at ANZMAC 2000 Conference - Visionary Marketing for the Twenty-first Century, Facing the Challenge, Australia.
33. Grandon, E. and Pearson, J. (2004), "Electronic commerce adoption: an empirical study of small and medium US businesses" in Information & Management, Vol. 42, No. 97, p. 216.
34. Hashim, J. (2007), "Information communication technology (ICT) adoption among SME owners in Malaysia" in The International Journal of Business and Information, Vol. 2, pp. 221-40.
35. Hawk, S. (2004), "A comparison of B2C e-commerce in developing countries" in Electronic Commerce Research, Vol. 4, pp. 181-99.
36. Hinson, R. and Sorensen, O. (2006), "E-business and small Ghanaian exporters: preliminary micro firm explorations in the light of a digital divide" in Online Information Review, Vol. 30, pp. 116-38.
37. Humprey, J. (2001), "Opportunities for SMEs in developing countries to upgrade in a global economy", International Labour Organization (ILO), Geneva, ILO's In Focus Programme on Small Enterprise Development (IFP-SEED).
38. Hung-Chi Wu, S. (2001), "IT applications in SMEs - impacts of e-commerce and corresponding solutions" in Productivity, Vol. 42, No. 2, pp. 256-64.
39. Iacovou, C., Benbasat, I. and Dexter, A. (1995), "Electronic data interchange and small organisations: adoption and impact of technology" in MIS Quarterly, Vol. 9, pp. 465-85.
40. Igbaria, M., Zinatelli, N. and Cavaye, A.L. (1998), "Analysis of information technology success in small firms in New Zealand" in International Journal of Information Management, Vol. 18, pp. 103-19.
41. Jeon, B.N., Han, K.S. and Lee, M.J. (2006), "Determining factors for the adoption of e-business: the case of SMEs in Korea" in Applied Economics, Vol. 38, pp. 1905-16.
42. Johnson, M. (2010), "Barriers to innovation adoption: a study of e-markets" in Industrial Management & Data Systems, Vol. 110, No. 2, pp. 157-74.
43. Jones, P., Davies, P.B. and Muir, E. (2003), "E-business barriers to growth within the SME sector" in Journal of Systems and Information Technology, Vol. 7, No. 1, pp. 1-25.
44. Julien, P.A. and Raymond, L. (1994), "Factors of new technology adoption in the retail sector" in Entrepreneurship Theory and Practice, Vol. 8, pp. 79-87.
45. Jun, M. and Cai, S. (2003), "Key obstacles to EDI success: from the US small manufacturing companies' perspective" in Industrial Management & Data Systems, Vol. 103, No. 3, pp. 192-203.
46. Kartiwi, M. and MacGregor, R.C. (2007), "Electronic commerce adoption barriers in small to medium-sized enterprises in developed and developing countries: a cross-country comparison", Journal of Electronic Commerce in Organizations, Vol. 5, No. 3.
47. Khemthong, S. and Roberts, L.M. (2006), "Adoption of internet and web technology for hotel marketing: a study of hotels in Thailand" in Journal of Business Systems, Governance and Ethics, Vol. 1, No. 2, pp. 47-60.
48. Kirby, D. and Turner, M. (1993), "IT and the small retail business" in International Journal of Retail and Distribution Management, Vol. 21, pp. 20-7.
49. Koshy, P. (2011), "Adoption of information and communications technology in rural micro and small enterprises (MSEs)", Institute for Development Studies and Enterprise Research, Samadhan Foundation, Kerala, Paper No. 2.
50. Kotelnikov, V. (2007), "Small and medium enterprises and ICT", Asia-Pacific Development Information Programme, available at: www.apdip.net.
51. Kuan, K. and Chau, P. (2001), "A perception-based model of EDI adoption in small business using technology-organization-environment framework" in Information and Management, Vol. 38, pp. 507-21.
52. Kumar, K. (2007), "SMEs and globalization: auto clusters ICT diagnostic study", National Institute of Science, Technology & Development Studies (NISTADS), New Delhi.
53. Lai, F. and Hsieh, C.T. (2007), "On network external, e-business adoption and information asymmetry" in Industrial Management & Data Systems, Vol. 107, pp. 728-46.
54. Lal, K. (2002), "E-business and manufacturing sector: a study of small and medium-sized enterprises in India" in Research Policy, Vol. 31, pp. 1199-211.
55. Lauder, G. and Westall, A. (1997), "Small firms on-line" in Commission on Public Policy and British Business, Institute for Public Policy Research (IPPR), London, pp. 51-68, Vol. 6.
56. Lertwongsatien, C. and Wongpinunwatana, N. (2003), "E-commerce adoption in Thailand: an empirical study of small and medium enterprises (SMEs)" in Journal of Global Information Technology Management, Vol. 6, No. 3, pp. 67-83.
57. Levy, M. and Powell, P. (2003), "Exploring SME internet adoption: towards a contingent model" in Electronic Markets, Vol. 3, pp. 173-81.
58. Levy, M., Powell, P. and Yetton, P. (2001), "SMEs: aligning IS and the strategic context" in Journal of Information Technology, Vol. 6, pp. 133-44.
59. Lowry, G., Singh, M. and Scollary, A. (1999), "Electronic commerce initiatives in Australia: identifying opportunity, meeting challenges, and measuring success" in Proceedings of the 10th Australasian Conference on Information Systems, pp. 532-41.
60. Lucchetti, R. and Sterlacchini, A. (2001), "Factors affecting the adoption of ICTs among SMEs: evidence from an Italian survey", Quaderni Di Ricerca, No. 155.
61. Lymer, A. (1997), "The internet and small businesses: a study of impacts", Fifth European Conference on Information Systems, Cork Publishing, Cork.
62. MacGregor, R.C. (2004), "Factors associated with formal networking in regional small business: some findings from a study of Swedish SMEs" in Journal of Small Business and Enterprise Development, Vol. 11, pp. 60-74.
63. MacGregor, R.C. and Vrazalic, L. (2005), "A basic model of electronic commerce adoption barriers: a study of regional small businesses in Sweden and Australia" in Journal of Small Business and Enterprise Development, Vol. 12, No. 4, pp. 510-27.
64. Magnusson, M. (2001), "E-commerce in small businesses - focusing on adoption and implementation", Proceedings of the 1st Nordic Workshop on Electronic Commerce, Halmstad.
65. Martin, L.M. and Matlay, H. (2001), "Blanket approaches to promoting ICT in small firms: some lessons from the DTI ladder adoption model in the UK" in Internet Research, Vol. 11, pp. 399-411.
66. Mehrtens, J., Cragg, P.B. and Mills, A.M. (2001), "A model of internet adoption by SMEs" in Information & Management, Vol. 39, pp. 165-76.
67. Mendo, F.A. and Fitzgerald, G. (2005), "A multidimensional framework for SME e-business progression" in Journal of Enterprise Information Management, Vol. 18, pp. 678-96.
68. Mirchandani, A.A. and Motwani, J. (2001), "Understanding small business electronic commerce adoption: an empirical analysis" in Journal of Computer Information Systems, Spring, pp. 70-3.
69. Moodley, S. (2002), "Internet-enabled supply chain integration: prospects and challenges for the South African automotive industry" in Development Southern Africa, Vol. 18, pp. 165-78.
70. Mpofu, C. and Watkins-Mathys, L. (2011), "Understanding ICT adoption in the small firm sector in Southern Africa" in Journal of Systems and Information Technology, Vol. 13, No. 2, pp. 179-99.
71. NASSCOM (2007), "IT adoption in the Indian auto component industry", NASSCOM Review report, NASSCOM, New Delhi.
72. NASSCOM (2009), "The Indian IT industry: overcoming challenges, harnessing opportunities and embracing innovation", NASSCOM, New Delhi, NASSCOM Strategic Review.
73. NMCC and NASSCOM (2010), "A roadmap to enhance ICT adoption in the Indian manufacturing sector", National Manufacturing Competitiveness Council, review report.
74. Ongori, H. and Migiro, S.O. (2010), "Information and communication technology adoption: a literature review" in Journal of Chinese Entrepreneurship, Vol. 2, pp. 93-104.
75. Packalén, K. (2010), "ICT capabilities and possibilities in micro-firms: a study of micro-firms in the Åland Islands archipelago", 23rd Bled e-Conference on e-Trust, Slovenia.
76. Parker, C.M. and Castleman, T. (2007), "New directions for research on SME-ebusiness: insights from an analysis of journal articles from 2003 to 2006" in Journal of Information Systems and Small Business, Vol. 1, Nos 1-2, pp. 21-40.
77. Pillania, R.K. (2008), "Information technology strategy for knowledge management in Indian automotive components SMEs" in Knowledge and Process Management, Vol. 15, pp. 203-10.
78. Poon, S. and Swatman, P.M.C. (1999), "A longitudinal study of expectations in small business internet commerce" in International Journal of Electronic Commerce, Vol. 3, pp. 21-33.
79. Premkumar, G. and Roberts, M. (1999), "Adoption of new information technologies in rural small businesses" in The International Journal of Management Science, Vol. 27, pp. 467-84.
80. Premkumar, G., Ramamurthy, K. and Crum, M. (1997), "Determinants of EDI adoption in the transportation industry" in European Journal of Information Systems, pp. 107-21.
81. Quayle, M. (2002), "E-commerce: the challenge for UK SMEs in the twenty-first century" in International Journal of Operations & Production Management, Vol. 22, pp. 1148-61.
82. Ramdani, B., Kawalek, P. and Lorenzo, O. (2009), "Predicting SMEs' adoption of enterprise systems" in Journal of Enterprise Information Management, Vol. 22, pp. 10-24.
83. Ratnasingam, P. (2001), "Electronic commerce adoption in Australia and New Zealand" in Malaysia Journal of Computer Sciences, Vol. 4, pp. 223-42.
84. Raymond, L. and Bergeron, F. (2008), "Enabling the business strategy of SMEs through e-business capabilities: a strategic alignment perspective" in Industrial Management & Data Systems, Vol. 108, No. 5, pp. 577-95.
85. Reynolds, A. and Bopaya, B. (1994), "Challenges facing information technology to support world class manufacturing" in Computers in Industry, Vol. 28, pp. 163-5.
86. Riemenschneider, C.K., Harrison, D.A. and Mykytyn, P.P. (2003), "Understanding IT adoption decisions in small business: integrating current theories" in Information and Management, Vol. 40, No. 4, pp. 269-85.
87. Riquelme, H. (2002), "Commercial internet adoption in China: comparing the experiences of small, medium and large businesses" in Internet Research: Electronic Networking Applications and Policy, Vol. 2, No. 3, pp. 276-86.
88. Sabherwal, R., Jeyaraj, A. and Chowa, C. (2006), "Information system success: individual and organizational determinants" in Management Science, Vol. 52, No. 12, pp. 849-64.
89. Samad, N.A. (2007), "Positioning Malaysian SMEs in the global", Proceedings of Persidangan Kebangsaan IKS 2007, University Utara Malaysia, Kota Kinabalu.
90. Sanna, L., Sami, S. and Petri, H. (2007), "Enterprise size matters: objectives and constraints of ERP adoption" in Journal of Enterprise Information Management, Vol. 20, No. 3, pp. 319-34.
91. Sarosa, S. (2005), "Information technology adoption process within Indonesian SMEs: an empirical study", Australasian Conference on Information Systems, Sydney.
92. Sarosa, D. and Underwood, J. (2005), "A research framework for the electronic procurement adoption process: drawing from Australian evidence", Journal of Global Business and Technology, Vol. 1.
93. Scupola, A. (2003), "The adoption of internet commerce by SMEs in the south of Italy: an environmental, technological and organizational perspective" in Journal of Global Information Technology Management, Vol. 6, pp. 3-18.
94. Seyal, A.H., Awais, M.M., Shamail, S. and Abbas, A. (2004), "Determinants of electronic commerce in Pakistan: preliminary evidence from small and medium enterprises" in Electronic Markets, Vol. 14, pp. 372-87.
95. Seyal, A.H., Abd Rahman, M.N. and Hj Awg Mohamad, H.A.Y. (2007), "A quantitative analysis of factors contributing electronic data interchange adoption among Bruneian SMEs" in Business Process Management Journal, Vol. 13, No. 5, pp. 728-46.
96. Sharma, M.K. and Bhagwat, R. (2006), "Practice of information systems: evidence from select Indian SMEs" in Journal of Manufacturing Technology Management, Vol. 17, No. 2, pp. 199-223.
97. Sheth, J.N. and Sharma, A. (2005), "International e-marketing: opportunities and issues'" in International Marketing Review, Vol. 22, No. 6, pp. 611-22.
98. Shiau, W., Hsu, P. and Wang, J. (2009), "Development of measures to assess the ERP adoption of small and medium enterprises" in Journal of Enterprise Information Management, Vol. 22, pp. 99-118.
99. Simpson, M. and Docherty, A.J. (2004), "E-commerce adoption support and advice for UK SMEs" in Journal of Small Business and Enterprise Development, Vol. 11, No. 3, pp. 315-28.
100. Singh, R.K., Garg, S.K. and Deshmukh, S.G. (2007), "Strategy development for competitiveness: a study on Indian auto component sector" in International Journal of Productivity and Performance Management, Vol. 56, No. 4, pp. 285-304.
101. Somuyiwa, A.O. and Adewoye, J. (2010), "O Managing logistics information system: theoretical underpinning" in Asian Journal of Business Management, Maxwell Scientific Organization, Vol. 2, pp. 41-7.
102. Somuyiwa, A. and Adebayo, T. (2011), "Analysis of information and communication technologies (ICT) usage on logistics activities of manufacturing companies in Southwestern Nigeria" in Journal of Emerging Trends in Economics and Management Sciences, Vol. 2, pp. 68-74.
103. Spectrum (1997), Moving into the Information Society, HMSO, London.
104. Srinivasan, R., Lilien, G. and Rangaswamy, A. (2002), "Technological opportunism and radical technology adoption: an application to e-business" in Journal of Marketing, Vol. 66, pp. 47-61.
105. Stuti, K.I. (2005), "Overcoming barriers to innovation for Indian SMEs", Ministry of Small Scale Industries, New Delhi.
106. Tan, K.S. and Eze, U. (2008), "An empirical study of internet-based ICT adoption among Malaysian SMEs", Communications of the IBIMA Malaysia, Vol. 1.
107. Tan, K., Chong, S., Lin, B. and Eze, U. (2009), "Internet-based ICT adoption: evidence from Malaysian SMEs" in Industrial Management & Data Systems, Vol. 109, pp. 224-44.
108. Taylor, M.J., McWilliam, J., England, D. and Akomode, J. (2004), "Skills required in developing electronic commerce for small and medium enterprises: case based generalization approach" in Electronic Commerce Research and Applications, Vol. 3, pp. 253-65.
109. Teo, T. and Pian, Y.A. (2003), "contingency perspective on internet adoption and competitive advantage" in European Journal of Information Systems, Vol. 2, pp. 78-92.
110. Thakkar, J., Arun, K. and Deshmukh, S.G. (2008), "Interpretive structural modeling (ISM) of IT-enablers for Indian manufacturing SMEs" in Information Management & Computer Security, Vol. 16, pp. 113-36.
111. Todd, P.R. and Javalgi, R. (2007), "Internationalization of SMEs in India. Fostering entrepreneurship by leveraging information technology" in International Journal of Emerging Markets, Vol. 2, No. 2, pp. 160-88.
112. Toussea-Oulai, A. (2007), "Information technology transfer: problems facing African developing nations" in International Journal of Human Computer Interaction, Vol. 3, pp. 79-93.
113. Tsao, H., Lin, K. and Lin, C. (2004), "An investigation of critical success factors in the adoption of B2B EC by Taiwanese companies" in Journal of American Academy of Business, Vol. 5, pp. 198-202.
114. UNDP (2005), "International cooperation at a crossroad: aid, trade and security in an unequal world", Summary Human Development Report, United Nations Development Programme, New York, NY.
115. Voges, K.E. and Pulakanam, V. (2011), "Enabling factors influencing internet adoption by New Zealand small and medium size retail enterprises" in International Review of Business Research Papers, Vol. 7, No. 1, pp. 106-17.
116. Wainwright, D., Green, G., Mitchell, E. and Yarrow, D. (2005), "Toward a framework for benchmarking ICT practice, competence and performance in small firms" in The International Journal for Library and Information Services, Vol. 6, pp. 39-52.
117. Wang, S.D. (2003), "The implications of e-financing: implications for SMEs", Bulletin on Asia-Pacific Perspective, United Nations, New York, NY.
118. Windrum, P. and de Berranger, P. (2003), "Factors affecting the adoption of intranets and extranets by SMEs: a UK study", Research Memoranda, Maastricht Economic Research Institute on Innovation and Technology, Maastricht.
119. Wood, C.M. (2004), "Marketing and e-commerce as tools of development in the Asia-Pacific: a dual path" in International Marketing Review, Vol. 21, No. 3, pp. 301-20.
120. Wymer, S. and Regan, E. (2005), "Factors influencing e-commerce adoption and use by small and medium businesses" in Electronic Markets, Vol. 15, pp. 412-38.
121. Yesbank (2009), "Technology for financial efficiency", YES BANK's Knowledge Banking Publication, Vol. 1, No. 1.
122. Yulong Li (2011), "ERP adoption in Chinese small enterprise: an exploratory case study" in Journal of Manufacturing Technology Management, Vol. 22, No. 4, pp. 489-505.
123. Zhu, K., Kraemer, K. and Xu, S. (2003), "Electronic business adoption by European firms: a cross-country assessment of the facilitators and inhibitors" in European Journal of Information Systems, Vol. 12, No. 4, pp. 251-68.