Predicting SMEs' adoption of enterprise systems

Journal of Enterprise Information Management

Volumn 22, Issue , 2009, Pages 10-24

  Ramdani, Boumediene ^a   Kawalek, Peter ^a   Lorenzo, Oswaldo ^b  

^a UNIVERSITY OF MANCHESTER   (United Kingdom)

^b IE BUSINESS SCHOOL   (Spain)

Author keywords

Information systems; Innovation; Small to medium sized enterprises

Indexed keywords

EID: 67249109476     PISSN: 17410398     EISSN: None     Source Type: Journal    
DOI: 10.1108/17410390910922796     Document Type: Article

References (60)

1. AMI Partners (2004), “The SMB Global Model”, available at: www.ami-partners.com.
2. Anderson, J.E. and Schwager, P.H. (2004), “SMEs' adoption of wireless LAN technology: applying UTAUT model”, Proceedings of the 7th Annual Conference of the Southern Association for Information Systems, Savannah, GA, 17-28 February.
3. Babbie, E. (2007), The Practice of Social Research, Wadsworth/Thomson, Belmont, CA.
4. Buonanno, G., Faverio, P., Pigni, F., Ravarini, A., Sciuto, D. and Tagliavini, M. (2005), “Factors affecting ERP system adoption: a comparative analysis between SMEs and large companies”, Journal of Enterprise Information Management, Vol. 18 No. 4, pp. 384-426.
5. Chau, P.Y.K. and Tam, K.Y. (1997), “Factors affecting the adoption of open systems: an exploratory study”, MIS Quarterly, Vol. 21 No. 1, pp. 1-24.
6. Chopra, S. and Meindl, P. (2001), “E-business and the supply chain”, in Ed. Chopra, S. and Ed. Meindl, P. (Eds), Supply Chain Management, Prentice-Hall, Upper Saddle River, NJ.
7. Chwelos, P., Benbasat, I. and Dexter, A.S. (2001), “Research report: empirical test of an EDI adoption model”, Information Systems Research, Vol. 12 No. 3, pp. 304-321.
8. Cragg, P.B. and King, M. (1993), “Small-firm computing: motivators and inhibitors”, MIS Quarterly, Vol. 17 No. 1, pp. 47-60.
9. Curran, J. and Blackburn, R. (2001), Researching the Small Enterprise, Sage Publications, London.
10. Datamonitor (2004), “CRM for small to medium business”, available at: www.datamonitor.com.
11. Delone, W.H. (1988), “Determinants of success for computer usage in small business”, MIS Quarterly, Vol. 12 No. 1, pp. 51-61.
12. Department of Trade and Industry (2004), “Business in the information age: international benchmarking study 2004”, Department of Trade and Industry, London, available at: www2.bah.com/dti2004.
13. Dholakia, R.R. and Kshetri, N. (2002), “Factors impacting the adoption of the internet among SMEs”, Small Business Economics, Vol. 23 No. 4, pp. 311-322.
14. European Commission (2003), “SME user guide explaining the new SME definition”, available at: http://ec.europa.eu/enterprise/enterprise_policy/sme_definition/index_en.htm.
15. Gatignon, H. and Robertson, T.S. (1989), “Technology diffusion: an empirical test for competitive effects”, Journal of Marketing, Vol. 53 No. 1, pp. 35-49.
16. Ghauri, P. and Gr⊘nhaug, K. (2002), Research Methods in Business Studies: A Practical Guide, Prentice-Hall, London.
17. Goode, S. and Stevens, K. (2000), “An analysis of the business characteristics of adopters and non-adopters of world wide web technology”, Information Technology and Management, Vol. 1 Nos 1 / 2, pp. 129-154.
18. Grandon, E.E. and Pearson, J.M. (2004), “Electronic commerce adoption: an empirical study of small and medium US businesses”, Information & Management, Vol. 42 No. 1, pp. 197-216.
19. Grover, V. (1993), “An empirically derived model for the adoption of customer-based interorganizational systems”, Decision Sciences, Vol. 24 No. 3, pp. 603-639.
20. Gurbaxani, V. and Whang, S. (1991), “The impact of information systems on organizations and markets”, Communications of the ACM, Vol. 34 No. 1, pp. 59-73.
21. Hair, J., Anderson, R., Tatham, R. and Black, W. (1998), Multivariate Data Analysis, Prentice-Hall International, Englewood Cliffs, NJ.
22. Harrison, A.D., Mykytyn, P.P. Jr and Riemenschneider, K.C. (1997), “Executive decision about adoption of information technology in small business: theory and empirical tests”, Information Systems Research, Vol. 8 No. 2, pp. 171-195.
23. Iacovou, C.L., Benbasat, I. and Dexter, A.S. (1995), “Electronic data interchange and small organizations: adoption and impact of technology”, MIS Quarterly, Vol. 19 No. 4, pp. 465-485.
24. Jeyaraj, A., Rottman, J.W. and Lacity, M.C. (2006), “A review of the predictors, linkages, and biases in IT innovation adoption research”, Journal of Information Technology, Vol. 21 No. 1, pp. 1-23.
25. Karahanna, E., Agarwal, R. and Angst, C.M. (2006), “Reconceptualizing compatibility beliefs in technology acceptance research”, MIS Quarterly, Vol. 30 No. 4, pp. 781-804.
26. Kendall, J.D., Tung, L.L., Chua, K.H., Ng, C.H.D. and Tan, S.M. (2001), “Receptivity of Singapore's SMEs to electronic commerce adoption”, The Journal of Strategic Information Systems, Vol. 10 No. 3, pp. 223-242.
27. Kuan, K.K.Y. and Chau, P.Y.K. (2001), “A perception-based model for EDI adoption in small businesses using a technology-organization-environment framework”, Information & Management, Vol. 38 No. 8, pp. 507-521.
28. Lang, J.R. and Calantone, R.J. (1997), “Small firm information seeking as a response to environmental threats and opportunities”, Journal of Small Business Management, Vol. 35 No. 1, pp. 11-23.
29. Lee, J. (2004), “Discriminant analysis of technology adoption behaviour: a case of internet technologies in small businesses”, Journal of Computer Information Systems, Vol. 44 No. 4, pp. 57-66.
30. Lee, J.-N., Miranda, S.M. and Kim, Y.-M. (2004), “IT outsourcing strategies: universalistic, contingency, and configurational explanations of success”, Information Systems Research, Vol. 15 No. 2, pp. 110-131.
31. Levenburg, N., Magal, S.R. and Kosalge, P. (2006), “An exploratory investigation of organizational factors and e-business motivations among SMFOEs in the US”, Electronic Markets, Vol. 16 No. 1, pp. 70-84.
32. Lockett, N., Brown, D.H. and Kaewkitipong, L. (2006), “The use of hosted enterprise applications by SMEs: a dual market and user perspective”, Electronic Markets, Vol. 16 No. 1, pp. 85-96.
33. Markus, M.L. and Tanis, C. (2000), “The enterprise system experience – from adoption to success”, in Ed. Zmud, R.W. (Ed.), Framing the Domain of IT Management: Projecting the Future … through the Past, Pinnaflex Education Resources, Cincinnati, OH, pp. 173-207.
34. Martin, L.M. and Matlay, H. (2001), “‘Blanket’ approaches to promoting ICT in small firms: some lessons from the DTI Ladder Adoption Model in the UK”, Internet Research: Electronic Networking Applications and Policy, Vol. 11 No. 5, pp. 399-410.
35. Mehrtens, J., Cragg, P.B. and Mills, A.M. (2001), “A model of internet adoption by SMEs”, Information & Management, Vol. 39 No. 3, pp. 165-176.
36. Moore, G.C. and Benbasat, I. (1991), “Development of an instrument to measure the perceptions of adopting an information technology innovation”, Information Systems Research, Vol. 2 No. 3, pp. 192-222.
37. Nunnally, J. (1978), Psychometric Theory, Mc Graw-Hill, New York, NY.
38. Pflugheoft, K.A., Ramamurthy, K., Soofi, E.S., Yasai-Ardekani, M. and Zahedi, F. (2003), “Multiple conceptualizations of small business web use and benefit”, Decision Sciences, Vol. 34 No. 3, pp. 467-512.
39. Poon, S. and Swatman, P. (1999), “An exploratory study of small business internet commerce issues”, Information & Management, Vol. 35 No. 1, pp. 9-18.
40. Premkumar, G. (2003), “A meta-analysis of research on information technology implementation in small business”, Journal of Organizational Computing and Electronic Commerce, Vol. 13 No. 2, pp. 91-121.
41. Premkumar, G. and King, W.R. (1994), “Organizational characteristics and information systems planning: an empirical study”, Information Systems Research, Vol. 5 No. 2, pp. 75-109.
42. Premkumar, G. and Potter, M. (1995), “Adoption of computer aided software engineering (CASE) technology: an innovation adoption perspective”, ACM SIGMIS Database, Vol. 26 Nos 2 / 3, pp. 105-124.
43. Premkumar, G. and Ramamurthy, K. (1995), “The role of interorganizational and organizational factors on the decision mode for adoption of interorganizational systems”, Decision Sciences, Vol. 26 No. 3, pp. 303-336.
44. Premkumar, G. and Roberts, M. (1999), “Adoption of new information technologies in rural small businesses”, Omega: The International Journal of Management Science, Vol. 27 No. 4, pp. 467-484.
45. Ramdani, B. and Kawalek, P. (2007 a), “SME adoption of enterprise systems in the Northwest of England: an environmental, technological and organizational perspective”, in Ed. Mc Master, T., Ed. Wastell, D., Ed. Ferneley, E. and Ed. De Gross, J.I. (Eds), IFIP – Organizational Dynamics of Technology-Based Innovation: Diversifying the Research Agenda, Springer, Boston, MA, pp. 409-430.
46. Ramdani, B. and Kawalek, P. (2007 b), “SMEs & IS innovations adoption: a review and assessment of previous research”, Revista Latinoamericana de Administración (Latin American Journal of Management), Vol. 39 No. 1, pp. 47-70.
47. Ramdani, B. and Kawalek, P. (2008), “Exploring SMEs' adoption of broadband in the Northwest of England”, in Ed. Dwivedi, Y.K., Ed. Papazafeiropoulou, A. and Ed. Choudrie, J. (Eds), Handbook of Research on Global Diffusion of Broadband Data Transmission, Information Science Reference, Hershey, PA, pp. 504-523.
48. Riemenschneider, K.C., Harrison, A.D. and Mykytyn, P.P. Jr (2003), “Understanding IT adoption decisions in small business: integrating current theories”, Information & Management, Vol. 40 No. 4, pp. 269-285.
49. Rogers, E.M. (2003), Diffusion of Innovations, The Free Press, New York, NY.
50. Shang, S. and Seddon, P.B. (2002), “Assessing and managing the benefits of enterprise systems: the business manager's perspective”, Information Systems Journal, Vol. 12 No. 4, pp. 271-299.
51. Shapiro, C. and Varian, H. (1999), Information Rules: A Strategic Guide to the Network Economy, Harvard Business School Press, Boston, MA.
52. Southern, A. and Tilley, F. (2000), “Small firms and information and communication technologies (ICTs): toward a typology of ICTs usage”, New Technology, Work & Employment, Vol. 15 No. 2, pp. 138-154.
53. Taylor, M. and Murphy, A. (2004), “SMEs and e-business”, Journal of Small Business and Enterprise Development, Vol. 11 No. 3, pp. 280-9.
54. Thong, J.Y.L. (1999), “An integrated model of information systems adoption in small businesses”, Journal of Management Information Systems, Vol. 15 No. 4, pp. 187-214.
55. Thong, J.Y.L. and Yap, C.S. (1995), “CEO characteristics, organizational characteristics and information technology adoption in small businesses”, Omega – International Journal of Management Science, Vol. 23 No. 4, pp. 429-442.
56. Thong, J.Y.L., Chee-Sing, Y. and Raman, K.S. (1996), “Top management support, external expertise and information systems implementation in small businesses”, Information Systems Research, Vol. 7 No. 2, pp. 248-267.
57. Tornatzky, L.G. and Fleischer, M. (1990), The Process of Technological Innovation, Lexington Books, Lexington, MA.
58. Venkatesh, V. (2000), “Determinants of perceived ease of use: integrating control, intrinsic motivation, and emotion into the technology acceptance model”, Information Systems Research, Vol. 11 No. 4, pp. 342-365.
59. Yap, C.S., Thong, J.Y.L. and Raman, K.S. (1994), “Effect of government incentives on computerization in small businesses”, European Journal of Information Systems, Vol. 3 No. 3, pp. 191-206.
60. Zhu, K., Kraemer, K.L. and Xu, S. (2003), “Electronic business adoption by European firms: a cross-country assessment of the facilitators and inhibitors”, European Journal of Information Systems, Vol. 12 No. 4, pp. 251-268.