Relative size and complexity: e-Business use in small and medium sized tourism enterprises in Thailand

Journal of Enterprise Information Management

Volumn 22, Issue 1-2, 2009, Pages 212-231

  Brown, David H ^a   Kaewkitipong, Laddawan ^a  

^a LANCASTER UNIVERSITY   (United Kingdom)

Author keywords

Complexity theory; Electronic commerce; Small to medium sized enterprises; Thailand; Tourism management

Indexed keywords

EID: 67249106626     PISSN: 17410398     EISSN: None     Source Type: Journal    
DOI: 10.1108/17410390910932849     Document Type: Article

References (58)

1. Al-Qirim, N.A.Y. (2006), "Personas of e-commerce adoption in small businesses in New Zealand", Journal of Electronic Commerce in Organizations, Vol. 4 No. 3, pp. 18-45.
2. Beirne, M. (2005), "Meet the AGGREGATORS", Brandweek, Vol. 46 No. 22, pp. 24-32.
3. Bennett, M.M. and Lai, C.K. (2005), "The impact of the internet on travel agencies in Taiwan", Tourism and Hospitality Research, Vol. 6 No. 1, pp. 8-23.
4. BestWestern.com (2007), available at: www.bestwestern.com (accessed 30 November 2007).
5. Brown, D.H. and Lockett, N. (2004), "Potential of critical e-applications for engaging SMEs in e-business: a provider perspective", European Journal of Information Systems, Vol. 13 No. 1, pp. 21-34.
6. Brown, D.H. and Lockett, N. (2007), "E-business, innovation and SMEs: the significance of hosted services and firm aggregations", International Journal of Entrepreneurship and Innovation Management, Vol. 7 No. 1, pp. 92-112.
7. Buhalis, D. (1998), "Strategic use of information technologies in the tourism industry", Tourism Management, Vol. 19 No. 5, pp. 409-21.
8. Buhalis, D. (2004), "eAirlines: strategic and tactical use of ICTs in the airline industry", Information and Management, Vol. 417, pp. 805-25.
9. Burke, K. (2005), "The impact of firm size on internet use in small businesses", Electronic Markets, Vol. 15 No. 2, pp. 79-93.
10. Chong, S. (2006), "An empirical study of factors that influence the extent of deployment of electronic commerce for small- and medium-sized enterprises in Australia", Journal of Theoretical and Applied Electronic Commerce Research, Vol. 1 No. 2, pp. 45-57.
11. Cragg, P.B. and King, M. (1993), "Small-firm computing: motivators and inhibitors", MIS Quarterly, Vol. 17 No. 1, pp. 47-60.
12. Davies, F. (1989), "Perceived usefulness, perceived ease of use, and user acceptance of information technology", MIS Quarterly, Vol. 13 No. 3, pp. 319-40.
13. ElementK.com (2007), "Accor case study", available at: www.elementk.com/index. asp?orgid = 449&menuID = 435 (accessed 30 November 2007).
14. Elliott, R. and Boshoff, C. (2005), "The utilisation of the internet to market small tourism businesses", South African Journal of Business Management, Vol. 36 No. 4, pp. 91-104.
15. Expediacorporate.co.uk (2004), "Leading online performance", available at: www. expediacorporate.co.uk/info.produits-services.tech. screen#revservation (accessed 30 November 2007).
16. Fillis, I., Johansson, U. and Wagner, B. (2004), "A qualitative investigation of smaller firm e-business development", Journal of Small Business and Enterprise Development, Vol. 11 No. 3, pp. 349-61.
17. Gemino, A., Mackay, N. and Reich, B.H. (2006), "Executive decisions about web site adoption in small and medium-sized enterprises", Journal of Information Technology Management, Vol. 17 No. 1, pp. 34-49.
18. Grandon, E.E. and Pearson, J.M. (2004), "Perceptions of strategic value and adoption of e-commerce: a theoretical framework and empirical test", in Currie, W. (Ed.), Value Creation from E-business Models: Issues and Perspectives in Value Creation from E-business Models, Elsevier, Oxford.
19. Hotel-online.com (2005), "MSI, best western two-way crs interface installations building momentum", available at: www.hotel-online.com/News/ PR2005-3rd/
20. Aug05-MSIBestWestern.html (accessed 30 November 2007).
21. Iacovou, C.L., Benbasat, I. and Dexter, A.S. (1995), "Electronic data interchange and small organisations: adoption and impact of technology", MIS Quarterly, Vol. 19 No. 4, pp. 465-85.
22. Kaynak, E., Tatoglu, E. and Kula, V. (2005), "An analysis of the factors affecting the adoption of electronic commerce by SMEs: evidence from an emerging market", International Marketing Review, Vol. 22 No. 6, pp. 623-40.
23. Khemthong, S. and Roberts, L.M. (2006), "Adoption of internet and web technology for hotel marketing: a study of hotels in Thailand", Journal of Business Systems, Governance and Ethics, Vol. 1 No. 2, pp. 47-60.
24. Lertwongsatien, C. and Wongpinunwatana, N. (2003), "E-commerce adoption in Thailand: an empirical study of small and medium enterprises (SMEs)", Journal of Global Information Technology Management, Vol. 6 No. 3, pp. 67-83.
25. Levenburg, N., Magal, S.R. and Kosalge, P. (2006), "An exploratory investigation of organizational factors and e-business motivations among SMFOEs in the US", Electronic Markets, Vol. 16 No. 1, pp. 70-84.
26. Levenburg, N.M. (2005), "Does size matter? Small firms' use of e-business tools in the supply chain", Electronic Markets, Vol. 15 No. 2, pp. 94-105.
27. Levy, M., Powell, P. and Worrall, L. (2005), "Strategic intent and e-business in SMEs: enablers and inhibitors", Information Resources Management Journal, Vol. 18 No. 4, pp. 1-20.
28. Lewis, I., Semeijn, J. and Talalayevsky, A. (1998), "The impact of information technology on travel agents", Transportation Journal, Vol. 37 No. 4, pp. 20-5.
29. Lockett, N., Brown, D.H. and Kaewkitipong, L. (2006), "The use of hosted enterprise applications by SMEs: a dual market and user perspective", Electronic Markets, Vol. 16 No. 1, pp. 85-96.
30. MacGregor, R.C. and Vrazalic, L. (2005), "A basic model of electronic commerce adoption barriers: a study of regional small businesses in Sweden and Australia", Journal of Small Business and Enterprise Development, Vol. 12 No. 4, pp. 510-27.
31. Martin, L.M. (2005), "Internet adoption and use in small firms: internal processes, organisational culture and the roles of the owner-manager and key staff", New Technology, Work and Employment, Vol. 13 No. 2, pp. 147-59.
32. Mazhatul, R. and Suraya, Y. (2005), "Internet diffusion and e-business opportunities amongst malaysian travel agencies", Journal of American Academy of Business, Vol. 6 No. 1, pp. 78-84.
33. Mehrtens, J., Cragg, P.B. and Mills, M. (2001), "A model of internet adoption by SMEs", Information and Management, Vol. 39 No. 3, pp. 165-76.
34. Microsoft.com (2003), available at: http://download.microsoft.com/ documents/customerevidence/ 6309-Expedia-Case-Study-final.doc#-Toc37569143 (accessed 30 November 2007).
35. Mirchandani, D.A. and Motwani, J. (2001), "Understanding small business electronic commerce adoption: an empirical analysis", The Journal of Computer Information Systems, Vol. 41 No. 3, pp. 70-3.
36. Parker, C.M. and Castleman, T. (2007), "New directions for research on SME-eBusiness: insights from an analysis of journal articles from 2003 to 2006", Journal of Information Systems and Small Business, Vol. 1 Nos 1-2, pp. 21-40.
37. Pender, L. (2001), Travel Trade and Transport, Continuum Books, London.
38. Pettigrew, A. and Whipp, R. (1991), Managing Change for Competitive Success, Blackwell, Oxford.
39. Pettigrew, A., Ferlie, E. and McKee, L. (1992), Shaping Strategic Change Making Changes in Large Organisations: The Case of the National Health Service, Sage, London.
40. Poon, A. (1993), Tourism, Technology and Competitive Strategies, CAB International, Oxon.
41. Poon, S. and Swatman, P. (1997), "Small business use of the internet: findings from Australian case studies", International Marketing Review, Vol. 14 No. 5, pp. 385-402.
42. Poon, S. and Swatman, P.M.C. (1999), "An exploratory study of small business internet commerce issues", Information and Management, Vol. 35 No. 1, pp. 9-18.
43. realmedia.com (2007), available at: www.247realmedia.com/File/PM- CaseStudy-OAS-Accor-August2007.pdf (accessed 1 December 2007).
44. Riemenschneider, C.K., Harrison, D.A. and Mykytyn, P.P. Jr (2003), "Understanding IT adoption decisions in small business: integrating current theories", Information and Management, Vol. 40 No. 4, pp. 269-85.
45. Rogers, E.M. (2003), Diffusion of Innovations, 5th ed., Free Press, New York, NY.
46. Spender, J. (1989), The Nature and Source of Management Judgement, Blackwell, London.
47. Starkov, M. (2001), "If I were Henry R. Silverman . . .", available at: www.eyefortravel.com (accessed 30 January 2007).
48. TAT (2007), Tourism Authority of Thailand, available at: www2.tat.or.th/stat/web/static-index. php (accessed 2 February 2008).
49. Tornatzky, L.G. and Fleischer, M. (1990), The Process of Technological Innovation, Lexington Books, Lexington, MA.
50. UNEDO (2006), Information Economy Report 2006, United Nations, New York, NY.
51. Vasudavan, T. and Standing, C. (1999), "The impact of the internet on the role of travel consultants", Participation and Empowerment, Vol. 7 No. 8, pp. 213-26.
52. Windrum, P. and Berranger, P. (2002), "The adoption of e-business technology by SMEs", available at: www.merit.unimaas.nl/publications/rmpdf/ 2002/rm2002-023.pdf (accessed 4 April 2005).
53. Wixom, B.H. and Todd, P.A. (2005), "A theoretical integration of user satisfaction and technology acceptance", Information Systems Research, Vol. 16 No. 1, pp. 85-103.
54. Wolfe, R.A. (1994), "Organisational innovation: review, critique and suggested research directions", Journal of Management Studies, Vol. 31 No. 3, pp. 405-31.
55. Wyckoff, A. (1997), "Imagining the impact of electronic commerce, organisation for economic cooperation and development", The OECD Observer, Vol. 208, October/November, pp. 5-8.
56. Wymer, S. and Regan, E. (2005), "Factors influencing e-commerce adoption and use by small and medium businesses", Electronic Markets, Vol. 15 No. 4, pp. 438-53.
57. Wynne, C., Berthon, P., Pitt, L., Ewing, M. and Napoli, J. (2002), "The impact of the internet on the distribution value chain: the case of the South African tourism industry", International Marketing Review, Vol. 18 No. 4, pp. 420-31.
58. Yin, R.K. (2003), Applications of Case Study Research, Sage Publications, Thousand Oaks, CA.