메뉴 건너뛰기




Volumn , Issue , 2010, Pages 1580-1587

The state of electronic word-of-mouth research: A literature analysis

Author keywords

E Marketing; Electronic word of mouth (eWOM); Literature analysis; Online consumer review

Indexed keywords

CURRENT STATUS; E-MARKETING; FUTURE RESEARCH DIRECTIONS; LITERATURE ANALYSIS; LITERATURE REVIEWS; MATHEMATICAL MODELING; ONLINE CONSUMER REVIEWS; RESEARCH METHODS; RESEARCH TOPICS; THEORETICAL APPROACH; UNIT OF ANALYSIS; WORD OF MOUTH;

EID: 84856013058     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper
Times cited : (25)

References (43)
  • 1
  • 2
    • 42649103686 scopus 로고    scopus 로고
    • Can brand reputation improve the odds of being reviewed on-line?
    • Amblee, N., & Bui, T. (2008). Can Brand Reputation Improve the Odds of Being Reviewed On-Line? International Journal of Electronic Commerce, 12(3), 11-28.
    • (2008) International Journal of Electronic Commerce , vol.12 , Issue.3 , pp. 11-28
    • Amblee, N.1    Bui, T.2
  • 3
    • 20444439844 scopus 로고    scopus 로고
    • A critical analysis of decision support systems research
    • Arnott, D., & Pervan, G. (2005). A critical analysis of decision support systems research. Journal of Information Technology, 20(2), 67-87.
    • (2005) Journal of Information Technology , vol.20 , Issue.2 , pp. 67-87
    • Arnott, D.1    Pervan, G.2
  • 4
    • 0036888865 scopus 로고    scopus 로고
    • A critical review of end-user information system satisfaction research and a new research framework
    • Au, N., Ngai, E. W. T., & Cheng, T. C. E. (2002). A critical review of end-user information system satisfaction research and a new research framework. . Omega, 30(6), 451-478.
    • (2002) Omega , vol.30 , Issue.6 , pp. 451-478
    • Au, N.1    Ngai, E.W.T.2    Cheng, T.C.E.3
  • 5
    • 44249110999 scopus 로고    scopus 로고
    • Establishing trust in electronic commerce through online word of mouth: An examination across genders
    • Awad, N. F., & Ragowsky, A. (2008). Establishing Trust in Electronic Commerce Through Online Word of Mouth: An Examination Across Genders. Journal of Management Information Systems, 24(4), 101-121.
    • (2008) Journal of Management Information Systems , vol.24 , Issue.4 , pp. 101-121
    • Awad, N.F.1    Ragowsky, A.2
  • 7
    • 61349150654 scopus 로고    scopus 로고
    • The effects of the social structure of digital networks on viral marketing performance
    • Bampo, M., Ewing, M. T., Mather, D. R., Stewart, D., & Wallace, M. (2008). The Effects of the Social Structure of Digital Networks on Viral Marketing Performance. Information Systems Research, 19, 273.
    • (2008) Information Systems Research , vol.19 , pp. 273
    • Bampo, M.1    Ewing, M.T.2    Mather, D.R.3    Stewart, D.4    Wallace, M.5
  • 8
    • 0040756397 scopus 로고    scopus 로고
    • Internet forums as influential sources of consumer information
    • Bickart, B., & Schindler, R. (2001). Internet Forums as Influential Sources of Consumer Information. Journal of Interactive Marketing, 15, 31-40.
    • (2001) Journal of Interactive Marketing , vol.15 , pp. 31-40
    • Bickart, B.1    Schindler, R.2
  • 10
    • 45749127825 scopus 로고    scopus 로고
    • The impact of electronic word-of-mouth
    • Cheung, C. M. K., Lee, M. K. O., & Rabjohn, N. (2008). The impact of electronic word-of-mouth. Internet Research, 18(3), 229.
    • (2008) Internet Research , vol.18 , Issue.3 , pp. 229
    • Cheung, C.M.K.1    Lee, M.K.O.2    Rabjohn, N.3
  • 11
    • 67749139980 scopus 로고    scopus 로고
    • Credibility of electronic word-of-mouth: Informational and normative determinants of on-line consumer recommendations
    • Cheung, M., Luo, C., Sia, C., & Chen, H. (2009). Credibility of Electronic Word-of-Mouth: Informational and Normative Determinants of On-line Consumer Recommendations. International Journal of Electronic Commerce, 13(4), 9.
    • (2009) International Journal of Electronic Commerce , vol.13 , Issue.4 , pp. 9
    • Cheung, M.1    Luo, C.2    Sia, C.3    Chen, H.4
  • 12
    • 33748566804 scopus 로고    scopus 로고
    • The effect of word of mouth on sales: Online book reviews
    • Chevalier, J. A., & Mayzlin, D. (2006). The Effect of Word of Mouth on Sales: Online Book Reviews. Journal of Marketing Research, 43(3), 9.
    • (2006) Journal of Marketing Research , vol.43 , Issue.3 , pp. 9
    • Chevalier, J.A.1    Mayzlin, D.2
  • 13
    • 63349109973 scopus 로고    scopus 로고
    • How information changes consumer behavior and how consumer behavior determines corporate strategy
    • Clemons, E. K. (2008). How Information Changes Consumer Behavior and How Consumer Behavior Determines Corporate Strategy. Journal of Management Information Systems, 25(2), 13-40.
    • (2008) Journal of Management Information Systems , vol.25 , Issue.2 , pp. 13-40
    • Clemons, E.K.1
  • 14
    • 33750360897 scopus 로고    scopus 로고
    • When online reviews meet hyperdifferentiation: A study of the craft beer industry
    • Clemons, E. K., Gao, G., & Hitt, L. M. (2006). When Online Reviews Meet Hyperdifferentiation: A Study of the Craft Beer Industry. Journal of Management Information Systems, 23(2), 149.
    • (2006) Journal of Management Information Systems , vol.23 , Issue.2 , pp. 149
    • Clemons, E.K.1    Gao, G.2    Hitt, L.M.3
  • 15
    • 33749684670 scopus 로고    scopus 로고
    • Strategic manipulation of internet opinion forum: Implications for consumers and firms
    • Dellarocas, C. (2006). Strategic Manipulation of Internet Opinion Forum: Implications for Consumers and Firms. Management Science, 52(10), 1577-1593.
    • (2006) Management Science , vol.52 , Issue.10 , pp. 1577-1593
    • Dellarocas, C.1
  • 16
    • 36549012826 scopus 로고    scopus 로고
    • Exploring the value of online product reviews in forecasting sales: The case of motion pictures
    • Dellarocas, C., Zhang, X., & Awad, N. (2007). Exploring the value of online product reviews in forecasting sales: The case of motion pictures. Journal of Interactive Marketing, 21(4), 23.
    • (2007) Journal of Interactive Marketing , vol.21 , Issue.4 , pp. 23
    • Dellarocas, C.1    Zhang, X.2    Awad, N.3
  • 17
    • 64749116378 scopus 로고    scopus 로고
    • How Consumers Evaluate eWOM (Electronic word-of-mouth) messages
    • Doh, S. J., & Hwang, J. S. (2009). How Consumers Evaluate eWOM (Electronic Word-of-Mouth) Messages. CYBERPSYCHOLOGY & BEHAVIOR, 12(2), 193-197.
    • (2009) Cyberpsychology & Behavior , vol.12 , Issue.2 , pp. 193-197
    • Doh, S.J.1    Hwang, J.S.2
  • 18
    • 53549129191 scopus 로고    scopus 로고
    • Do online reviews matter? - An empirical investigation of panel data
    • Duan, W., Gu, B., & Whinston, A. (2008). Do online reviews matter? - An empirical investigation of panel data. Decision Support Systems, 45(4), 1007.
    • (2008) Decision Support Systems , vol.45 , Issue.4 , pp. 1007
    • Duan, W.1    Gu, B.2    Whinston, A.3
  • 19
    • 0032223737 scopus 로고    scopus 로고
    • An assessment of group support systems experimental research: Methodology and results
    • Fjermestad, J., & Hiltz, S. R. (1998-99). An assessment of Group Support Systems Experimental Research: Methodology and Results. Journal of Management Information Systems, 15(3), 7-150.
    • (1998) Journal of Management Information Systems , vol.15 , Issue.3 , pp. 7-150
    • Fjermestad, J.1    Hiltz, S.R.2
  • 20
    • 48449101733 scopus 로고    scopus 로고
    • Examining the relationship between reviews and sales: The role of reviewer identity disclosure in electronic markets
    • Forman, C., Ghose, A., & Wiesenfeld, B. (2008). Examining the Relationship Between Reviews and Sales: The Role of Reviewer Identity Disclosure in Electronic Markets. Information Systems Research, 19(3), 291.
    • (2008) Information Systems Research , vol.19 , Issue.3 , pp. 291
    • Forman, C.1    Ghose, A.2    Wiesenfeld, B.3
  • 21
    • 11144344881 scopus 로고    scopus 로고
    • Using online conversations to study word-of-mouth communication
    • Godes, D., & Mayzlin, D. (2004). Using Online Conversations to Study Word-of-Mouth Communication. Marketing Science, 23, 545-560.
    • (2004) Marketing Science , vol.23 , pp. 545-560
    • Godes, D.1    Mayzlin, D.2
  • 22
    • 34247479575 scopus 로고    scopus 로고
    • Competition among virtual communities and user valuation: The case of investing-related communities
    • Gu, B., Konana, P., Rajagopalan, B., & Chen, H.-W. M. (2007). Competition Among Virtual Communities and User Valuation: The Case of Investing-Related Communities. Information Systems Research, 18, 68-85.
    • (2007) Information Systems Research , vol.18 , pp. 68-85
    • Gu, B.1    Konana, P.2    Rajagopalan, B.3    Chen, H.-W.M.4
  • 23
    • 2342475240 scopus 로고    scopus 로고
    • Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the internet?
    • Hennig-Thurau, T., Gwinner, K. P., Walsh, G., & Gremler, D. D. (2004). Electronic Word-of-Mouth Via Consumer-Opinion Platforms: What Motivates Consumers to Articulate Themselves on the Internet? Journal of Interactive Marketing, 18, 38-52.
    • (2004) Journal of Interactive Marketing , vol.18 , pp. 38-52
    • Hennig-Thurau, T.1    Gwinner, K.P.2    Walsh, G.3    Gremler, D.D.4
  • 24
    • 62649092010 scopus 로고    scopus 로고
    • Searching for experience on the web: An empirical examination of consumer behavior for search and experience goods
    • Huang, P., Lurie, N., & Mitra, S. (2009). Searching for Experience on the Web: An Empirical Examination of Consumer Behavior for Search and Experience Goods. Journal of Marketing, 73(2), 55.
    • (2009) Journal of Marketing , vol.73 , Issue.2 , pp. 55
    • Huang, P.1    Lurie, N.2    Mitra, S.3
  • 25
    • 66249142791 scopus 로고    scopus 로고
    • Worldwide faculty perceptions of marketing journals: Rankings, trends, comparisons, and segmentations
    • Hult, G. T. M., Reimann, M., & Schilke, O. (2009). Worldwide Faculty Perceptions of Marketing Journals: Rankings, Trends, Comparisons, and Segmentations. globalEDGE Business Review, 3(3), 1.
    • (2009) GlobalEDGE Business Review , vol.3 , Issue.3 , pp. 1
    • Hult, G.T.M.1    Reimann, M.2    Schilke, O.3
  • 26
    • 56149098714 scopus 로고    scopus 로고
    • The influence of eWOM on virtual consumer communities: Social capital, consumer learning, and behavioral outcomes
    • Hung, K., & Li, S. (2007). The Influence of eWOM on Virtual Consumer Communities: Social Capital, Consumer Learning, and Behavioral Outcomes. Journal of Advertising Research, 47(4), 485.
    • (2007) Journal of Advertising Research , vol.47 , Issue.4 , pp. 485
    • Hung, K.1    Li, S.2
  • 27
    • 0036961208 scopus 로고    scopus 로고
    • Interpersonal communication and personal influence on the internet: A framework for examining online word-of-mouth
    • Kiecker, P., & Cowles, D. (2001). Interpersonal Communication and Personal Influence on the Internet: A Framework for Examining Online Word-of-Mouth. Internet Applications in Euromarketing, 11(2), 71-88.
    • (2001) Internet Applications in Euromarketing , vol.11 , Issue.2 , pp. 71-88
    • Kiecker, P.1    Cowles, D.2
  • 28
    • 33847056202 scopus 로고    scopus 로고
    • Research note: The influence of recommendations and consumer reviews on evaluations of websites
    • Kumar, N., & Benbasat, I. (2006). Research Note: The Influence of Recommendations and Consumer Reviews on Evaluations of Websites. Information Systems Research, 17, 425 - 439.
    • (2006) Information Systems Research , vol.17 , pp. 425-439
    • Kumar, N.1    Benbasat, I.2
  • 30
    • 60649109138 scopus 로고    scopus 로고
    • Self-selection and information role of online product reviews
    • Li, X., & Hitt, L. (2008). Self-Selection and Information Role of Online Product Reviews. Information Systems Research, 19(4), 456.
    • (2008) Information Systems Research , vol.19 , Issue.4 , pp. 456
    • Li, X.1    Hitt, L.2
  • 31
    • 33746341776 scopus 로고    scopus 로고
    • Word of mouth for movies: Its dynamics and impact on box office revenue
    • Liu, Y. (2006). Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue. Journal of Marketing, 70(3), 74 - 89.
    • (2006) Journal of Marketing , vol.70 , Issue.3 , pp. 74-89
    • Liu, Y.1
  • 32
    • 33646338900 scopus 로고    scopus 로고
    • Promotional chat on the internet
    • Mayzlin, D. (2006). Promotional Chat on the Internet. Marketing Science, 25(2), 155.
    • (2006) Marketing Science , vol.25 , Issue.2 , pp. 155
    • Mayzlin, D.1
  • 33
    • 77649111353 scopus 로고    scopus 로고
    • What makes a helpful online review? A study of customer reviews on amazon.com
    • Mudambi, S. M., & Schuff, D. (2010). What makes a helpful online review? A study of customer reviews on amazon.com. MIS Quarterly, 34(1), 185.
    • (2010) MIS Quarterly , vol.34 , Issue.1 , pp. 185
    • Mudambi, S.M.1    Schuff, D.2
  • 34
    • 56649103581 scopus 로고    scopus 로고
    • The effects of consumer knowledge on message processing of electronic word-of-mouth via online consumer reviews
    • Park, D.-H., & Kim, S. (2008). The effects of consumer knowledge on message processing of electronic word-of-mouth via online consumer reviews. Electronic Commerce Research and Applications, 7(4), 399.
    • (2008) Electronic Commerce Research and Applications , vol.7 , Issue.4 , pp. 399
    • Park, D.-H.1    Kim, S.2
  • 35
    • 56649088084 scopus 로고    scopus 로고
    • EWOM overload and its effect on consumer behavioral intention depending on consumer involvement
    • Park, D.-H., & Lee, J. (2008). eWOM overload and its effect on consumer behavioral intention depending on consumer involvement. Electronic Commerce Research and Applications, 7(4), 386.
    • (2008) Electronic Commerce Research and Applications , vol.7 , Issue.4 , pp. 386
    • Park, D.-H.1    Lee, J.2
  • 36
    • 24644464999 scopus 로고    scopus 로고
    • Viral marketing or electronic word-of-mouth advertising: Examining consumer responses and motivations to pass along email
    • Phelps, J. E., Lewis, R., Mobilio, L., Perry, D., & Raman, N. (2004). Viral Marketing or Electronic Word-of-Mouth Advertising: Examining Consumer Responses and Motivations to Pass Along Email. Journal of Advertising Research, 44(4), 333.
    • (2004) Journal of Advertising Research , vol.44 , Issue.4 , pp. 333
    • Phelps, J.E.1    Lewis, R.2    Mobilio, L.3    Perry, D.4    Raman, N.5
  • 37
    • 33846971691 scopus 로고    scopus 로고
    • Customer relationship management research: An assessment of research
    • Romano, N. C. J., & Fjermestad, J. (2001-2002). Customer Relationship Management Research: An Assessment of Research. International Journal of Electronic Commerce, 6(2), 59-111.
    • (2001) International Journal of Electronic Commerce , vol.6 , Issue.2 , pp. 59-111
    • Romano, N.C.J.1    Fjermestad, J.2
  • 38
    • 12344287560 scopus 로고    scopus 로고
    • Electronic commerce customer relationship management: A research agenda
    • Romano, N. C. J., & Fjermestad, J. (2003). Electronic Commerce Customer Relationship Management: A Research Agenda. Information Technology and Management, 4(2-3), 233-258.
    • (2003) Information Technology and Management , vol.4 , Issue.2-3 , pp. 233-258
    • Romano, N.C.J.1    Fjermestad, J.2
  • 40
    • 33750002969 scopus 로고    scopus 로고
    • Online word-of-mouth (or Mouse): An exploration of its antecedents and consequences
    • article 11
    • Sun, T., Youn, S., Wu, G., and Kuntaraporn, M. . (2006). Online Word-of-Mouth (or Mouse): An Exploration of Its Antecedents and Consequences. Journal of Computer-Mediated Communication 11(4), article 11.
    • (2006) Journal of Computer-Mediated Communication , vol.11 , Issue.4
    • Sun, T.1    Youn, S.2    Wu, G.3    Kuntaraporn, M.4
  • 41
    • 70349307520 scopus 로고    scopus 로고
    • Effects of word-of-mouth versus traditional marketing: Findings from an internet social networking site
    • Trusov, M., Bucklin, R.E., and Pauwels, K. (2009). Effects of Word-of-Mouth Versus Traditional Marketing: Findings from an Internet Social Networking Site. Journal of Marketing 73(5), 90.
    • (2009) Journal of Marketing , vol.73 , Issue.5 , pp. 90
    • Trusov, M.1    Bucklin, R.E.2    Pauwels, K.3
  • 42
    • 0012903874 scopus 로고    scopus 로고
    • Analyzing the past to prepare for the future: Writing a literature review
    • Webster, J., & Watson, R. T. (2002). Analyzing the past to prepare for the future: Writing a literature review. MIS Quarterly, 26(2), 13-23.
    • (2002) MIS Quarterly , vol.26 , Issue.2 , pp. 13-23
    • Webster, J.1    Watson, R.T.2
  • 43
    • 77949527085 scopus 로고    scopus 로고
    • Impact of online consumer reviews on sales: The moderating role of product and consumer characteristics
    • Zhu, F., & Zhang, X. M. (2010). Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics. Journal of Marketing, 74(2), 133.
    • (2010) Journal of Marketing , vol.74 , Issue.2 , pp. 133
    • Zhu, F.1    Zhang, X.M.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.