A critical review of end-user information system satisfaction research and a new research framework

Omega

Volumn 30, Issue 6, 2002, Pages 451-478

  Au, Norman ^a   Ngai, Eric W T ^a   Cheng, T C Edwin ^a  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

Cost benefit analysis; Information systems; Measurement; Satisfaction

Indexed keywords

COST BENEFIT ANALYSIS; INFORMATION USE;

CONCEPTUAL MODEL; COST-BENEFITS ANALYSIS; CRITICAL REVIEW; END-USERS; LITERATURE SEARCH; RESEARCH FRAMEWORKS; SATISFACTION; SYSTEM SATISFACTION; SYSTEMS PERFORMANCE; USER INFORMATION;

INFORMATION SYSTEMS;

EID: 0036888865     PISSN: 03050483     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0305-0483(02)00054-3     Document Type: Article

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