Critical success factors in gaining user customer satisfaction in outsourced IT services

Journal of Enterprise Information Management

Volumn 24, Issue 6, 2011, Pages 475-493

  Bairi, Jayachandra ^a   Murali Manohar, B ^b  

^a SCIENCE APPLICATIONS INTERNATIONAL CORPORATION   (United States)

^b VIT UNIVERSITY   (India)

Author keywords

Competitive advantage; Critical success factors; Customer satisfaction; IT services; Knowledge sharing; Knowledge workers; Outsourcing; Retention; Service management; SLA

Indexed keywords

EID: 80055026011     PISSN: 17410398     EISSN: None     Source Type: Journal    
DOI: 10.1108/17410391111166530     Document Type: Article

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