메뉴 건너뛰기




Volumn 27, Issue 2, 2010, Pages 201-216

Ranking of customer requirements using the fuzzy centroid-based method

Author keywords

Customer services management; Mathematical modelling; Quality function deployment

Indexed keywords


EID: 75649144411     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656711011014311     Document Type: Article
Times cited : (13)

References (26)
  • 5
    • 0032662402 scopus 로고    scopus 로고
    • Rating the importance of customer needs in quality function deployment by fuzzy and entropy methods
    • Chan, L.K., Kao, H.P., Ng, A. and Wu, M.L. (1999), "Rating the importance of customer needs in quality function deployment by fuzzy and entropy methods" in International Journal of Production Research, Vol. 37, No. 11, pp. 2499-518.
    • (1999) International Journal of Production Research , vol.37 , Issue.11 , pp. 2499-2518
    • Chan, L.K.1    Kao, H.P.2    Ng, A.3    Wu, M.L.4
  • 6
    • 0000597270 scopus 로고    scopus 로고
    • A new approach for ranking fuzzy numbers by distance method
    • Cheng, C.H. (1998), "A new approach for ranking fuzzy numbers by distance method" in Fuzzy Sets and Systems, Vol. 95, pp. 307-17.
    • (1998) Fuzzy Sets and Systems , vol.95 , pp. 307-317
    • Cheng, C.H.1
  • 9
    • 0031648197 scopus 로고    scopus 로고
    • An intelligent hybrid system for customer requirement analysis and product attribute targets determination
    • Fung, R.Y.K., Popplewell, K. and Xie, J. (1998), "An intelligent hybrid system for customer requirement analysis and product attribute targets determination" in International Journal of Production Research, Vol. 36, No. 1, pp. 13-34.
    • (1998) International Journal of Production Research , vol.36 , Issue.1 , pp. 13-34
    • Fung, R.Y.K.1    Popplewell, K.2    Xie, J.3
  • 10
    • 77955987832 scopus 로고
    • Conjoint analysis in consumer research: Issues and outlook
    • Green, P.E. and Srinivasnan, V. (1978), "Conjoint analysis in consumer research: issues and outlook" in Journal of Consumer Research, Vol. 5, pp. 103-23.
    • (1978) Journal of Consumer Research , vol.5 , pp. 103-123
    • Green, P.E.1    Srinivasnan, V.2
  • 11
    • 0002388032 scopus 로고
    • Conjoint analysis in marketing research: New developments and directions
    • Green, P.E. and Srinivasnan, V. (1990), "Conjoint analysis in marketing research: new developments and directions" in Journal of Marketing, Vol. 54, No. 4, pp. 3-19.
    • (1990) Journal of Marketing , vol.54 , Issue.4 , pp. 3-19
    • Green, P.E.1    Srinivasnan, V.2
  • 12
    • 0004816858 scopus 로고
    • The voice of the customer
    • Griffin, A. and Hauser, J.R. (1993), "The voice of the customer" in Marketing Science, Vol. 12, No. 1, pp. 1-27.
    • (1993) Marketing Science , vol.12 , Issue.1 , pp. 1-27
    • Griffin, A.1    Hauser, J.R.2
  • 15
    • 0032623584 scopus 로고    scopus 로고
    • An integrated group decision-making approach to quality function deployment
    • Ho, E.S., Lai, Y.J. and Chang, S.I. (1999), "An integrated group decision-making approach to quality function deployment" in IIE Transactions, Vol. 31, pp. 553-67.
    • (1999) IIE Transactions , vol.31 , pp. 553-567
    • Ho, E.S.1    Lai, Y.J.2    Chang, S.I.3
  • 16
    • 0037209876 scopus 로고    scopus 로고
    • Product planning in quality function deployment using a combined analytic network process and goal programming approach
    • Karsak, E.E., Sozer, S. and Alptekin, S.E. (2002), "Product planning in quality function deployment using a combined analytic network process and goal programming approach" in Computers & Industrial Engineering, Vol. 44, No. 1, pp. 171-90.
    • (2002) Computers & Industrial Engineering , vol.44 , Issue.1 , pp. 171-190
    • Karsak, E.E.1    Sozer, S.2    Alptekin, S.E.3
  • 17
    • 0030081149 scopus 로고    scopus 로고
    • Framework of a fuzzy quality function deployment system
    • Khoo, L.P. and Ho, N.C. (1996), "Framework of a fuzzy quality function deployment system" in International Journal of Production Research, Vol. 34, No. 2, pp. 299-311.
    • (1996) International Journal of Production Research , vol.34 , Issue.2 , pp. 299-311
    • Khoo, L.P.1    Ho, N.C.2
  • 18
    • 0036790658 scopus 로고    scopus 로고
    • A fuzzy AHP approach to the determination of importance weights of customer requirements in quality function deployment
    • Kwong, C.K. and Bai, H. (2002), "A fuzzy AHP approach to the determination of importance weights of customer requirements in quality function deployment" in Journal of Intelligent Manufacturing, Vol. 13, No. 5, pp. 367-77.
    • (2002) Journal of Intelligent Manufacturing , vol.13 , Issue.5 , pp. 367-377
    • Kwong, C.K.1    Bai, H.2
  • 19
    • 36749050269 scopus 로고    scopus 로고
    • Ranking of customer requirements in a competitive environment
    • Lai, X., Xie, M., Tan, K.C. and Yang, B. (2007), "Ranking of customer requirements in a competitive environment" in Computers & Industrial Engineering, Vol. 54, No. 2, pp. 202-14.
    • (2007) Computers & Industrial Engineering , vol.54 , Issue.2 , pp. 202-214
    • Lai, X.1    Xie, M.2    Tan, K.C.3    Yang, B.4
  • 20
    • 0002587377 scopus 로고    scopus 로고
    • Identifying customer preferences in quality function deployment using group decision-making techniques
    • Usher, U., Roy, U., Parsaei, H. (Eds.), Wiley, New York, NY
    • Lai, Y.J., Ho, E.S. and Chang, S.I. (1998), "Identifying customer preferences in quality function deployment using group decision-making techniques" in Usher, U., Roy, U. and Parsaei, H. (Eds.), Integrated Product and Process Development - Methods, Tools, and Technologies, Wiley, New York, NY, pp. 1-28.
    • (1998) Integrated Product and Process Development - Methods, Tools, and Technologies , pp. 1-28
    • Lai, Y.J.1    Ho, E.S.2    Chang, S.I.3
  • 21
    • 49449122896 scopus 로고
    • A scaling method for priorities in hierarchical structures
    • Saaty, T.L. (1977), "A scaling method for priorities in hierarchical structures" in Journal of Mathematical Psychology, Vol. 15, pp. 234-81.
    • (1977) Journal of Mathematical Psychology , vol.15 , pp. 234-281
    • Saaty, T.L.1
  • 23
    • 0022737543 scopus 로고
    • Quality function deployment
    • Sullivan, L.P. (1986), "Quality function deployment" in Quality Progress, Vol. 19, pp. 39-50.
    • (1986) Quality Progress , vol.19 , pp. 39-50
    • Sullivan, L.P.1
  • 24
    • 0035835267 scopus 로고    scopus 로고
    • A fuzzy quality function deployment (FQFD) model for driving optimum targets
    • Vanegas, L.V. and Labib, A.W. (2001), "A fuzzy quality function deployment (FQFD) model for driving optimum targets" in International Journal of Production Research, Vol. 39, No. 1, pp. 99-120.
    • (2001) International Journal of Production Research , vol.39 , Issue.1 , pp. 99-120
    • Vanegas, L.V.1    Labib, A.W.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.