QFD with fuzzy and entropy weight for evaluating retail customer values

Total Quality Management and Business Excellence

Volumn 17, Issue 7, 2006, Pages 935-958

  Hsu, Tsuen Ho ^a   Lin, Ling Zhong ^a  

^a NATIONAL KAOHSIUNG UNIVERSITY OF APPLIED SCIENCES   (Taiwan)

Author keywords

Customer values; Entropy weights; Fuzzy quality function deployment

Indexed keywords

EID: 33748573614     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783360600598223     Document Type: Review

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