Consumer responses to high-technology products: Product attributes, cognition, and emotions

Journal of Business Research

Volumn 64, Issue 11, 2011, Pages 1195-1200

  Lee, Seunghyun ^a   Ha, Sejin ^a   Widdows, Richard ^a  

^a PURDUE UNIVERSITY   (United States)

Author keywords

Attributes; Cognition; Emotions; High technology product; S O R framework

Indexed keywords

EID: 80053306100     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jbusres.2011.06.022     Document Type: Article

References (47)

1. Baker J., Levy M., Grewal D. An experimental approach to making retail store environmental decisions. J Retail 1992, 68:445-460.
2. Baron R.M., Kenny D.A. The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations. J Pers Soc Psychol 1986, 51(6):1173-1182.
3. Bennett R., Rundle-Thiele S. A comparison of attitudinal loyalty measurement approaches. J Brand Manag 2002, 9(3):193-209.
4. Bloch P.H. Product design and consumer response. J Mark 1995, 59(3):16-29.
5. Campbell M.C., Goodstein C.R. The moderating effect of perceived risk on consumers' evaluations of product incongruity: preference for the norm. J Consum Res 2001, 28:439-449.
6. Chang T., Wildt A.R. Price, product information and purchase intention: an empirical study. J Acad Mark Sci 1994, 21(1):16-27.
7. Chebat J.-C., Michon R. Impact of ambient odors on mall shoppers' emotions and cognition and spending: a test of competitive causal theories. J Bus Res 2003, 56:529-539.
8. Childers T.L., Carr C.L., Peck J., Carson S. Hedonic and utilitarian motivations for online retail shopping behavior. J Retail 2001, 77(4):511-535.
9. Cooper R.J., Kleinschmidt E.J. New product performance: what distinguishes the star products?. Austr J Manag 2000, 25(1):17-46.
10. Davis F.D. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Q 1989, 13(3):319-339.
11. Donovan R.J., Rossiter J.R. Store atmosphere: an environmental psychology approach. J Retail 1982, 58(1):34-57.
12. Eroglu S.A., Machleit K.A., Davis L.M. Atmospheric qualities of online retailing: a conceptual model and implications. J Bus Res 2001, 54(5):177-184.
13. Fishbein M., Ajzen I. Belief, attitude, intention, and behavior: an introduction to theory and research 1975, Addison-Wesley, Reading, MA.
14. Fornell C., Larcker D.F. Evaluating structural equation models with unobservable variables and measurement error. J Mark Res 1981, 8(1):39-50.
15. Foxall G.R., Greenley G.E. Consumers' emotional responses to service environment. J Bus Res 1999, 46(2):149-158.
16. Gardner D.M., Johnson F., Lee M., Wilkinson I. A contingency approach to marketing high technology products. Eur J Mark 2000, 34(9):1053-1077.
17. Gill T., Lei J. Convergence in the high-technology consumer markets: not all brands gain equally from adding new functionalities to products. Mark Lett 2009, 20(1):91-103.
18. Hong S.T., Wyer R.S. Effects of country-of-origin and product attribute information on product evaluation: an information processing perspective. J Consum Res 1998, 16(2):175-187.
19. Horváth D., Sajtos L. How do mobiles communicate? The role of product design in product related consumer responses. Adv Cons Res 2002, 29:237-238.
20. Jang S., Namkung Y. Perceived quality, emotions, and behavioral intentions: applications of an extended Mehrabian-Russell model to restaurants. J Bus Res 2009, 62(4):451-460.
21. Keller P.A., McGill A.L. Differences in the relative influence of product attributes under alternative processing conditions: attribute importance versus attribute ease of imagability. J Consum Psychol 1994, 3(1):29-49.
22. Ko E., Sung H., Yoon H. The effect of attributes of innovation and perceived risk on product attitudes and intention to adopt smart wear. J Glob Acad Market Sci 2008, 18(2):1-23.
23. Lai A.W. Consumption situation and product knowledge in the adoption of a new product. Asian Pac J Mark Logistics 1991, 3(1):55-67.
24. Loiacono E.T., Watson R.T., Goodhue D.L. WEBQUAL: a measure of website quality. Marketing Educators' Conference: Marketing Theory and Applications 2002, 13:432-437.
25. Malhotra N.K. Attitude and affect: new frontiers of research in the 21st century. J Bus Res 2005, 58:477-482.
26. Mathwick C., Malhotra N., Rigdon E. Experiential value: conceptualization, measurement and application in the catalog and internet shopping environment. J Retail 2001, 77:39-56.
27. Mazaheri E., Richard M., Laroche M. Investigating the moderating impact of hedonism on online consumer behavior. J Glob Acad Market Sci 2010, 20(2):123-134.
28. Mehrabian A., Russell J.A. An approach to environmental psychology 1974, The MIT Press, Cambridge, MA.
29. Meyers-Levy J., Tybout A.M. Schema congruity as a basis for product evaluation. J Consum Res 1989, 16(1):39-54.
30. Moreau C.P., Lehmann D.R., Markman A.B. Entrenched knowledge structures and consumer response to new products. J Mark Res 2001, 38:14-29.
31. Mummalaneni V. An empirical investigation of Web site characteristics, consumer emotional states and on-line shopping behaviors. J Bus Res 2005, 58(4):526-532.
32. Muthukrishnan A.V., Kardes F.R. Persistent preferences for product attributes: the effects of the initial choice context and uninformative experience. J Consum Res 2001, 28(1):89-104.
33. Nowlis S.M., Simonson I. The effect of new product features on brand choice. J Mark Res 1996, 33(1):36-46.
34. Nysveen H., Pedersen P.E., Thorbjørnsen H. Explaining intention to use mobile chat services. J Consum Mark 2005, 22(5):247-256.
35. Packaged Facts http://www.packagedfacts.com/Women-Technology-Products-1123265/.
36. Riggs H.E. Managing high technology companies 1983, Lifetime Learning Publication, Belmont, CA.
37. Rindova V.P., Petkova A.P. Technological change, product form design, and perceptions of value. Org Sci 2007, 18(2):217-232.
38. Russell J.A. Affective space is bipolar. J Pers Soc Psychol 1979, 37:345-356.
39. Slama M.E., Tashchian A. Validating the S-O-R paradigm for consumer involvement with a convenience good. J Acad Market Sci 1987, 15(1):36-45.
40. Sobel M.E. Some new results on indirect effects and their standard errors in covariance structure models. Sociological Methodology 1986, 159-186. Jossey-Bass, San Francisco, CA. N.B. Tuma (Ed.).
41. Taylor A.S., Harper R. The gift of the gab?: a design oriented sociology of young people's use of "mobilZe!" Working Paper 2001, Digital World Research Centre, University of Surrey, UK.
42. Thorbjørnsen H., Pedersen P.E., Nysveen H. "This is who I am": identity expressiveness and the theory of planned behavior. Psychol Mark 2007, 24(9):763-785.
43. Tsikriktsis N. Does culture influence web site quality expectations?. J Serv Res 2002, 5:101-112.
44. Veryzer R.W., Hutchinson W. The influence of unity and prototypicality on aesthetic responses to new product designs. J Consum Res 1998, 24(4):374-394.
45. von Hippel E. Lead users: a source of novel product concepts. Manag Sci 1986, 32(7):791-805.
46. Ward J.C., Barnes J.W. Control and affect: the influence of feeling in control of the retail environment on affect, involvement, attitude, and behavior. J Bus Res 2001, 54:139-144.
47. Weilenmann A., Larsson C. On doing being teenager: applying ethno-methodology to the analysis of young people's use of mobile phones. Proceedings of IRIS (Information systems Research Seminar in Scandinavia) 2000, 23.