Appropriability, services and reputation

Technology Analysis and Strategic Management

Volumn 23, Issue 8, 2011, Pages 919-930

  Dolfsma, Wilfred ^a  

^a UNIVERSITY OF GRONINGEN   (Netherlands)

Author keywords

Appropriability; Innovation; Reputation; Services

Indexed keywords

CONCEPTUAL FRAMEWORK; INNOVATION; MANUFACTURING; SERVICE SECTOR;

EID: 80052141496     PISSN: 09537325     EISSN: 14653990     Source Type: Journal    
DOI: 10.1080/09537325.2011.604157     Document Type: Article

References (66)

1. Agnew, N.M., K.M. Ford, and P.J. Hayes. 1994. Expertise in context. International Journal of Expert Systems 7, no. 1: 65-88.
2. Arundel, A., and I. Kabla. 1998. What percentage of innovations are patented? Research Policy 27, no. 2: 127-41.
3. Avlonitis, G.J., P.G. Papastathopoulou, and S.P. Gounaris. 2001. An empirically-based typology of product innovativeness for new financial services. Journal of Product Innovation Management 18, no. 5: 324-42.
4. Baliga, S., and T. Sjöström. 2001. Optimal design of peer reviewand self-assessment schemes. RANDJournal of Economics 32, no. 1: 27-51.
5. Bitran, G., and L. Pedrosa. 1998. A structured product development perspective for service operations. European Management Journal 16, no. 2: 169-89.
6. De Brentani, U. 1989. Success and failure in new industrial services. Journal of Product Innovation Management 6, no. 4: 239-58.
7. De Brentani, U. 2001. Innovative versus incremental new business services. Journal of Product Innovation Management 18, no. 3: 169-87.
8. Brouwer, E., and A. Kleinknecht. 1997. Measuring the unmeasurable: A country's non-RandD expenditure on product and service innovation. Research Policy 25, no. 8: 1235-42.
9. Burt, R.S. 2004. Structural holes and good ideas. American Journal of Sociology 110, no. 2: 349-99.
10. Chesbrough, H., J. Birkinshaw, and M. Teubal. 2006. Introduction to the research policyth anniversary special issue of the publication of 'Profiting from Innovation' by David J. Teece. Research Policy 35, no. 8: 1091-9.
11. Cooper, R.G. 2008. The stage-gate idea-to-launch process-update, what's new and Nexgen systems. Journal of Product Innovation Management 25, no. 3: 213-32.
12. Cowen, T. 2000. What price fame? Cambridge, MA: Harvard University Press.
13. Debackere, K., B. van Loy, and P. Papastathopoulou. 1998. Managing innovation in a service environment. In Service management, ed. B. van Looy, R. van Dierdonck, and P. Gemmel, 387-405. London: Financial Times/Pitman.
14. Delmar, F., and S. Shane. 2004. Legitimating first: Organizing activities and the survival of new ventures. Journal of Business Venturing 19, no. 3: 385-410.
15. Dolfsma, W. 2004. The process of new service development. International Journal of Innovation Management 8, no. 3: 319-37.
16. Drejer, I. 2004. Identifying innovation in surveys of services. Research Policy 33, no. 3: 551-62.
17. Dulleck, U., and R. Kerschbamer. 2006. On doctors, mechanics, and computer specialists: The economics of credence goods. Journal of Economic Literature 34, no. 1: 5-42.
18. Easingwood, C.J. 1986. New product development for service companies. Journal of Product Innovation Management 3, no. 4: 264-75.
19. Faulhaber, G.R., and D.A. Yao. 1989. 'Fly-by-night' firms and the market for product reviews. Journal of Industrial Economics 38, no. 1: 65-77.
20. Ford, R.C., and J. Bowen. 2002. Managing service organizations. Journal of Management 28, no. 3: 447-69.
21. Froehle, C.M., A.V. Roth, R.B. Chase, and C.A. Voss. 2000. Antecedents of new service development effectiveness. Journal of Service Research 3, no. 1: 3-17.
22. Gadrey, J., F. Gallouj, and O. Weinstein. 1995. New modes of innovation. International Journal of Service Industry Management 6, no. 3: 4-16.
23. Gallouj, F., and O. Weinstein. 1997. Innovation in services. Research Policy 26, no. 4/5: 537-56.
24. Gemser, G., and N. Wijnberg. 2001. Effects of reputational sanctions on the competitive imitation of design innovations. Organization Studies 22, no. 4: 563-91.
25. Girard, T., P. Korgaonkar, and R. Silverblatt. 2003. Relationship of type of product, shopping orientations, and demographics with preference for shopping on the internet. Journal of Business and Psychology 18, no. 1: 101-20.
26. Greenfield, L. 1989. Different worlds. Cambridge: Cambridge University Press.
27. Grönroos, C. 1990. Service management and marketing. Lexington: Lexington Books.
28. Grossman, G.M., and C. Shapiro. 1988. Counterfeit-product trade. American Economic Review 78, no. 1: 59-75.
29. Gulati, R. 1995. Social structure and alliance formation patterns. Administrative Science Quarterly 40, no. 4: 619-52.
30. Henard, D.H., and P.A. Dacin. 2010. Reputation for product innovation. Journal of Product Innovation Management 27, no. 3: 321-35.
31. Hsieh, Y.-C., H.-C. Chiu, and M.-Y. Chiang. 2005. Maintaining a committed online customer. Journal of Retailing 81, no. 1: 75-82.
32. Jaffe, A.B., and J. Lerner. 2004. Innovation and its discontents. Princeton, NJ: Princeton University Press.
33. Johne, A., and C. Storey. 1998. New service development. European Journal of Marketing 32, no. 3/4: 84-251.
34. Kelly, D., and C. Storey. 2000. New service development: Initiation strategies. International Journal of Service Industry Management 11, no. 1: 45-62.
35. Kihlstrom, R.E., and M.H. Riordan. 1984. Advertising as a signal. Journal of Political Economy 92, no. 3: 427-50.
36. Kirman, A., and N. Vriend. 2001. Evolving market structure. Journal of Econonic Dynamics and Control 25: 459-502.
37. Kirmani, A., and A. Rao. 2000. No pain, no gain: A critical review of the literature on signalling unobservable product quality. Journal of Marketing 64, no. 2: 66-79.
38. Kleinknecht, A., K. van Montfort, and E. Brouwer. 2002. The non-trivial choice between innovation indicators. Economics of Innovation and New Technology 11, no. 2: 109-21.
39. Kollock, P. 1994. The emergence of exchange structures. American Journal of Sociology 100, no. 2: 313-45.
40. Levin, R.C., A.K. Klevorick, R.R. Nelson, and S.G. Winter. 1987. Appropriating the returns from industrial research and development. Brookings Papers on Economic Activity 1987, no. 3: 783-832.
41. Mattila, A.S., and J. Wirtz. 2002. The impact of knowledge types on the consumer search process-an investigation in the context of credence services. International Journal of Service Industry Management 13, no. 3: 214-230.
42. McMillan, J. 2001. Reinventing the bazaar. New York: Norton.
43. Menhart, M., B. Ebersberger, and A. Pyka. 2004. Product innovation and population dynamics in the German insurance market. Zeitschrift für die gesamte Versicherungswissenschaft 93, no. 3: 477-519.
44. Miles, I., and M. Boden. 2000. Services, knowledge and intellectual property. In Knowledge and innovation in the new service economy, ed. B. Andersen, J. Howells, R. Hull, I. Miles, and J. Roberts. Cheltenham: Edward Elgar.
45. Mills, P.K., and J.H. Morris. 1986. Clients as partial employees of service organizations. Academy of Management Review 11, no. 4: 726-35.
46. Nambisan, S. 2001. Why service businesses are not product businesses. MIT Sloan Management Review 42, no. 4: 72-80.
47. Ozgen, E., and R.A. Baron. 2007. Social sources of information in opportunity recognition. Journal of Business Venturing 2, no. 2: 174-92.
48. Podolny, J.M. 1993. A status-based model of market competition. American Journal of Sociology 98, no. 4: 829-72.
49. Power, M. 1997. The audit society. New York: Oxford UP.
50. Reuber, B., and E. Fischer. 2007. The good, the bad and the unfamiliar: the challenges of reputation formation facing new firms. Entrepreneurship Theory & Practice 31, no. 1: 53-75.
51. Rindova, V.P., T.G. Pollock, and M.L.A. Hayward. 2006. Celebrity firms. Academy of Management Review 31, no. 1: 50-71.
52. Shane, S., and F. Delmar. 2004. Planning for the market. Journal of Business Venturing 19, no. 6: 767-85.
53. Sirilli, G., and R. Evangelista. 1998. Technological innovation in services and manufacturing. Research Policy 27, no. 9: 881-99.
54. Sparrowe, R.T., R.C. Linden, and M.L. Kraimer. 2001. Social networks and the performance of individuals and groups. Academy of Management Journal 44, no. 2: 316-25.
55. Sundbo, J. 1997. Management of innovation in services. The Service Industries Journal 17, no. 3: 432-55.
56. Stevens, M. 1991. The big six. New York: Simon and Schuster.
57. Stiglitz, J. 2002. Information and the change in the paradigm in economics. American Economic Review 92, no. 3: 460-501.
58. Stuart, T.E., H. Hoang, and R.C. Hybels. 1999. Interorganizational endorsements and the performance of entrepreneurial ventures. Administrative Science Quarterly 44, no. 2: 315-49.
59. Teece, D. 1986. Profiting from technological innovation. Research Policy 15, no. 6: 285-305.
60. Terrill, C.A. 1992. The ten commandments of new service development. Management Review. 81, February: 24-7.
61. Venkataraman, S., and A. Ven de Ven. 1998. Hostile environmental jolts, transaction set, and new business. Journal of Business Venturing 13, no. 3: 231-55.
62. Wijnberg, N.M. 1995. Selection processes and appropriability in art, science and technology. Journal of Cultural Economics 19, no. 3: 221-35.
63. Wolinsky, A. 1983. Prices as signals of product quality. Review of Economic Studies 50, no. 4: 647-58.
64. World Bank. 2000. Corporate governance. Washington DC:World Bank.
65. Zeithaml, V.A. 1981. How consumer evaluation processes differ between goods and services. In Marketing of services, ed. J.H. Donnelly and W.R. George. Chicago: American Marketing Association.
66. Zeithaml, V.A. 2000. Service quality, profitability, and the economic worth of customers. Journal of the Academy of Marketing Science 28, no. 1: 67-85.