메뉴 건너뛰기




Volumn 38, Issue 12, 2011, Pages 15273-15285

Credit card churn forecasting by logistic regression and decision tree

Author keywords

Credit card; Customer churn; Data mining; Decision tree; Logistic regression

Indexed keywords

CLASSIFICATION ALGORITHM; CREDIT CARDS; CUSTOMER CHURN; CUSTOMER INFORMATION; DATA MINING ALGORITHM; ECONOMIC SENSE; LOGISTIC REGRESSION; LOGISTIC REGRESSIONS; MISCLASSIFICATION COSTS; PREDICTION MODEL; RISK INFORMATION; TEST RESULTS;

EID: 80052022630     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2011.06.028     Document Type: Article
Times cited : (159)

References (39)
  • 1
    • 0036826985 scopus 로고    scopus 로고
    • Using logistic regression to estimate the influence of accident factors on accident severity
    • A.S. Al-Ghamdi Using logistic regression to estimate the influence of accident factors on accident severity Accident Analysis and Prevention 34 2002 729 741
    • (2002) Accident Analysis and Prevention , vol.34 , pp. 729-741
    • Al-Ghamdi, A.S.1
  • 5
    • 10444274107 scopus 로고    scopus 로고
    • Customer base analysis: Partial defection of behaviorally-loyal clients in a non-contractual fmcg retail setting
    • W. Buckinx, and D. Van den Poel Customer base analysis: Partial defection of behaviorally-loyal clients in a non-contractual fmcg retail setting European Journal of Operational Research 164 1 2005 252 268
    • (2005) European Journal of Operational Research , vol.164 , Issue.1 , pp. 252-268
    • Buckinx, W.1    Van Den Poel, D.2
  • 6
    • 34248524002 scopus 로고    scopus 로고
    • Churn prediction in subscription services: An application of support vector machines while comparing two parameter-selection techniques
    • K. Coussement, and D.V.d. Poel Churn prediction in subscription services: An application of support vector machines while comparing two parameter-selection techniques Expert Systems with Applications 34 2008 313 327
    • (2008) Expert Systems with Applications , vol.34 , pp. 313-327
    • Coussement, K.1
  • 7
    • 70149120925 scopus 로고    scopus 로고
    • 39 Experts predict the future
    • M. Dixon 39 Experts predict the future America's Community Banker 8 7 1999 20 31
    • (1999) America's Community Banker , vol.8 , Issue.7 , pp. 20-31
    • Dixon, M.1
  • 8
    • 70149101761 scopus 로고    scopus 로고
    • Creating a new customer experience
    • T. Floyd Creating a new customer experience Bank Systems and Technology 37 1 2000 R8 R13
    • (2000) Bank Systems and Technology , vol.37 , Issue.1
    • Floyd, T.1
  • 12
    • 27144485832 scopus 로고    scopus 로고
    • The effects of customer satisfaction, relationship commitment dimensions, and triggers on customer retention
    • A. Gustafsson, M.D. Johnson, and I. Roos The effects of customer satisfaction, relationship commitment dimensions, and triggers on customer retention Journal of Marketing 69 4 2005 210 218
    • (2005) Journal of Marketing , vol.69 , Issue.4 , pp. 210-218
    • Gustafsson, A.1    Johnson, M.D.2    Roos, I.3
  • 13
    • 33847659604 scopus 로고    scopus 로고
    • Computer assisted customer churn management: State-of-the-art and future trends
    • J. Hadden, A. Tiwari, R. Roy, and D. Ruta Computer assisted customer churn management: State-of-the-art and future trends Computers and Operations Research 34 2005 2902 2917
    • (2005) Computers and Operations Research , vol.34 , pp. 2902-2917
    • Hadden, J.1    Tiwari, A.2    Roy, R.3    Ruta, D.4
  • 17
    • 2942566200 scopus 로고    scopus 로고
    • Investigating the role of product features in preventing customer churn, by using survival analysis and choice modeling: The case of financial services
    • B. Larivire, and D. Van den Poel Investigating the role of product features in preventing customer churn, by using survival analysis and choice modeling: The case of financial services Expert Systems with Applications 27 2004 277 285
    • (2004) Expert Systems with Applications , vol.27 , pp. 277-285
    • Larivire, B.1    Van Den Poel, D.2
  • 18
    • 26444554549 scopus 로고    scopus 로고
    • Mining the customer credit using classification and regression tree and multivariate adaptive regression splines
    • T.-S. Lee, C.-C. Chiu, Y.-C. Chou, and C.-J. Lu Mining the customer credit using classification and regression tree and multivariate adaptive regression splines Computational Statistics and Data Analysis 50 2006 1113 1130
    • (2006) Computational Statistics and Data Analysis , vol.50 , pp. 1113-1130
    • Lee, T.-S.1    Chiu, C.-C.2    Chou, Y.-C.3    Lu, C.-J.4
  • 19
    • 40649106290 scopus 로고    scopus 로고
    • MCLP-based methods for improving "bad" catching rate in credit cardholder behavior analysis
    • A. Li, Y. Shi, and J. He MCLP-based methods for improving "bad" catching rate in credit cardholder behavior analysis Applied Soft Computing 8 3 2008 1259 1265
    • (2008) Applied Soft Computing , vol.8 , Issue.3 , pp. 1259-1265
    • Li, A.1    Shi, Y.2    He, J.3
  • 20
    • 33845536412 scopus 로고    scopus 로고
    • Protein cellular localization prediction with support vector machines and decision trees
    • A.C. Lorena, and A.C.P.L.F.d. Carvalho Protein cellular localization prediction with support vector machines and decision trees Computers in Biology and Medicine 37 2007 115 125
    • (2007) Computers in Biology and Medicine , vol.37 , pp. 115-125
    • Lorena, A.C.1    Carvalho, A.C.P.L.F.D.2
  • 21
    • 44649100066 scopus 로고    scopus 로고
    • Overweight and obesity: The role of education, employment and income in Spanish adults
    • A.R.g. Martín, J.M.M.n. Nieto, J.P.N. Ruiz, and L.s.E. Jiménez Overweight and obesity: The role of education, employment and income in Spanish adults Appetite 51 2008 266 272
    • (2008) Appetite , vol.51 , pp. 266-272
    • Martín, A.R.G.1    Nieto, J.M.M.N.2    Ruiz, J.P.N.3    Jiménez, S.L.E.4
  • 23
    • 70350315950 scopus 로고    scopus 로고
    • Complexity and familiarity with computer assistance when making ill-structured business decisions
    • D. Mclain, and R. Aldag Complexity and familiarity with computer assistance when making ill-structured business decisions International Journal of Information Technology and Decision Making 8 3 2009 407 426
    • (2009) International Journal of Information Technology and Decision Making , vol.8 , Issue.3 , pp. 407-426
    • McLain, D.1    Aldag, R.2
  • 24
    • 33744509693 scopus 로고    scopus 로고
    • Defection detection: Improving predictive accuracy of customer churn models
    • S.A. Neslin, S. Gupta, W. Kamakura, J. Lu, and C. Mason Defection detection: Improving predictive accuracy of customer churn models Journal of Marketing Research 43 2 2006 204 211
    • (2006) Journal of Marketing Research , vol.43 , Issue.2 , pp. 204-211
    • Neslin, S.A.1    Gupta, S.2    Kamakura, W.3    Lu, J.4    Mason, C.5
  • 25
    • 70149098023 scopus 로고    scopus 로고
    • Finding the hidden pattern of credit card holder's churn: A case of China
    • G. Nie, G. Wang, P. Zhang, Y. Tian, and Y. Shi Finding the hidden pattern of credit card holder's churn: A case of China Lecture Notes in Computer Science 5545 2009 561 569
    • (2009) Lecture Notes in Computer Science , vol.5545 , pp. 561-569
    • Nie, G.1    Wang, G.2    Zhang, P.3    Tian, Y.4    Shi, Y.5
  • 26
    • 78449275459 scopus 로고    scopus 로고
    • The analysis on the customers churn of charge email based on data mining - Take one internet company for example
    • Nie, G., Zhang, L., Li, X., & Shi, Y. (2006). The analysis on the customers churn of charge email based on data mining - Take one internet company for example. In Sixth IEEE international conference on data mining, Hong Kong, China (pp. 843-847).
    • (2006) Sixth IEEE International Conference on Data Mining, Hong Kong, China , pp. 843-847
    • Nie, G.1    Zhang, L.2    Li, X.3    Shi, Y.4
  • 27
    • 1942533487 scopus 로고    scopus 로고
    • Evaluation of decision trees: A multi-criteria approach
    • K.M. Osei-Bryson Evaluation of decision trees: a multi-criteria approach Computers and Operations Research 31 2004 1933 1945
    • (2004) Computers and Operations Research , vol.31 , pp. 1933-1945
    • Osei-Bryson, K.M.1
  • 28
    • 38649085309 scopus 로고    scopus 로고
    • A multi-criteria convex quadratic programming model for credit data analysis
    • Y. Peng, G. Kou, Y. Shi, and Z. Chen A multi-criteria convex quadratic programming model for credit data analysis Decision Support Systems 44 2008 1016 1030
    • (2008) Decision Support Systems , vol.44 , pp. 1016-1030
    • Peng, Y.1    Kou, G.2    Shi, Y.3    Chen, Z.4
  • 29
    • 33744584654 scopus 로고
    • Induction on decision trees
    • J.R. Quinlan Induction on decision trees Machine Learning 1 1986 81 106
    • (1986) Machine Learning , vol.1 , pp. 81-106
    • Quinlan, J.R.1
  • 31
  • 33
    • 33746185690 scopus 로고    scopus 로고
    • Classifying credit card accounts for business intelligence and decision making: A multiple-criteria quadratic programming approach
    • Y. Shi, Y. Peng, G. Kou, and Z. Chen Classifying credit card accounts for business intelligence and decision making: A multiple-criteria quadratic programming approach International Journal of Information Technology and Decision Making 4 2005 581 600
    • (2005) International Journal of Information Technology and Decision Making , vol.4 , pp. 581-600
    • Shi, Y.1    Peng, Y.2    Kou, G.3    Chen, Z.4
  • 35
    • 58349100452 scopus 로고    scopus 로고
    • Earnings management prediction: A pilot study of combining neural networks and decision trees
    • C.F. Tsai, and Y.J. Chiou Earnings management prediction: A pilot study of combining neural networks and decision trees Expert Systems with Applications 36 2009 7183 7191
    • (2009) Expert Systems with Applications , vol.36 , pp. 7183-7191
    • Tsai, C.F.1    Chiou, Y.J.2
  • 36
    • 1842478892 scopus 로고    scopus 로고
    • Customer attrition analysis for financial services using proportional hazard models
    • D. Van den Poel, and B. Larivire Customer attrition analysis for financial services using proportional hazard models European Journal of Operational Research 157 1 2004 196 217
    • (2004) European Journal of Operational Research , vol.157 , Issue.1 , pp. 196-217
    • Van Den Poel, D.1    Larivire, B.2
  • 38
    • 61349166439 scopus 로고    scopus 로고
    • Supplier selection: A hybrid model using DEA, decision tree and neural network
    • D. Wu Supplier selection: A hybrid model using DEA, decision tree and neural network Expert Systems with Applications 36 2009 9105 9112
    • (2009) Expert Systems with Applications , vol.36 , pp. 9105-9112
    • Wu, D.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.