Diagnosing information systems success: Importance-performance maps in the health club industry

Information and Management

Volumn 38, Issue 7, 2001, Pages 409-419

  Skok, Walter ^a   Kophamel, Andrew ^a   Richardson, Ian ^a  

^a KINGSTON UNIVERSITY   (United Kingdom)

Author keywords

I P maps; IS success; UK health club industry

Indexed keywords

ADMINISTRATIVE DATA PROCESSING; HEALTH CARE;

HEALTH CLUB INDUSTRY; INFORMATION SYSTEMS;

INFORMATION MANAGEMENT;

EID: 0035427548     PISSN: 03787206     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0378-7206(00)00076-8     Document Type: Article

References (41)

1. Assessing perceived quality in industrial service settings: Measure development and application
2. Development of a tool for measuring and analysing computer user satisfaction
3. Information systems success: The quest for the dependent variable goes on
4. Information systems/technology evaluation practices: Evidence from UK organizations
5. Information systems 'failure': The case of the London ambulance service's aided despatch program
6. Old and fat to power fitness clubs
7. The productivity paradox of information technology
8. Beyond the productivity paradox
9. Changing patterns or patterns of change: The effects of a change in technology on social network structure and power
10. Health plan marketing and reproductive health services
11. Mintel report on health and fitness in the UK
12. Information systems success: The quest for the dependent variable
13. Rewards to investors in innovative information technology applications: First movers and early followers in ATMs
14. Rediscovering performance-importance analysis of products
15. Importance-performance analysis and the measurement of service quality
16. Evaluating information systems projects: A multidimensional approach
17. Using importance-performance analysis to develop health care marketing strategies
18. Evaluation of information systems: A critical assessment
19. The indicator performance estimate approach to determining acceptable wilderness conditions
20. The measurement of user information satisfaction
21. Computerisation, productivity, and quality of work life
22. Post implementation evaluation of computer-based information systems: Current practices
23. Perceived importance of information systems success factors: A meta analysis of group differences
24. Information systems failures: A survey and classification of the empirical literature
25. Importance-performance analysis
26. Measuring and aligning information systems with the organization
27. Service quality: A measure of information systems effectiveness
28. An expanded instrument for evaluating information systems success
29. The importance-performance matrix as a determinant of improvement priority
30. Analysing information systems evaluation: Another look at an old problem
31. A review of information systems evaluation: Content, context, and process
32. Information systems and technology application portfolio management: An assessment of matrix-based analyses
33. A portfolio approach to evaluating information systems investments and setting priorities
34. Evaluating information technology investments: Research findings and re-appraisal