Psychological Contracts and Organizational Identification: The Mediating Effect of Perceived Organizational Support

Journal of Labor Research

Volumn 32, Issue 3, 2011, Pages 254-281

  Zagenczyk, Thomas J ^a   Gibney, Ray ^b   Few, W Timothy ^c   Scott, Kristin L ^a  

^a CLEMSON UNIVERSITY   (United States)

^b PENNSYLVANIA STATE UNIVERSITY   (United States)

^c Pennsylvania State University Beaver ^*  (United States)

Author keywords

Organizational identification; Perceived organizational support; Psychological contracts; Social exchange; Social identity

Indexed keywords

EID: 80051912663     PISSN: 01953613     EISSN: None     Source Type: Journal    
DOI: 10.1007/s12122-011-9111-z     Document Type: Article

References (68)

1. Albert S, Whetten DA (1985) Organizational identity. In: Cummings LL, Staw BM (eds) Research in organizational behavior. JAI Press, Greenwich, pp 263-295, 17.
2. Armeli S, Eisenberger R, Fasolo P, Lynch P (1998) Perceived organizational support and police performance: the moderating influence of socioemotional needs. J Appl Psychol 83: 288-297.
3. Aselage J, Eisenberger R (2003) Perceived organizational support and psychological contracts: a theoretical integration. J Organ Behav 24: 491-509.
4. Ashforth BE, Harrison SH, Corley KG (2008) Identification in organizations: an examination of four fundamental questions. J Manag 34: 325-374.
5. Ashforth BE, Mael F (1989) Social identity theory and the organization. Acad Manag Rev 14: 20-39.
6. Baron RM, Kenny DA (1986) The moderator-mediator distinction in social psychological research: conceptual, strategic, and statistical considerations. J Personal Soc Psychol 51: 1173-1182.
7. Bartel C, Dutton JE (2001) Ambiguous organizational memberships: constructing organizational identities in interactions with others. In: Hogg MA, Terry DJ (eds) Social identity processes in organizational contexts. Psychology, Philadelphia, pp 115-130.
8. Baruch Y (2006) Career development in organizations and beyond: balancing traditional and contemporary viewpoints. Hum Resource Manag Rev 16: 125-138.
9. Bentler P, Bonett DG (1980) Significance tests and goodness of fit in the analysis of covariance structures. Psychol Bull 88: 588-606.
10. Bhattacharya CB, Elsbach KD (2002) Us versus them: the roles of organizational identification and disidentification in social marketing initiatives. J Publ Pol Market 21: 26-36.
11. Blader SL (2007) What leads organizational members to collectivize? injustice and identification as precursors to union certification. Organ Sci 18: 108-126.
12. Blau PM (1964) Exchange and power in social life. Wiley, New York.
13. Bolino MC, Turnley WH (1999) Measuring impression management in organizations: a scale development based on the Jones and Pittman taxonomy. Organ Res Meth 2: 187-206.
14. Carmeli A, Gilat G, Waldman DA (2007) The role of perceived organizational performance in organizational identification, adjustment and job performance. J Manag Stud 44: 972-992.
15. Coyle-Shapiro JA, Conway N (2005) Exchange relationships: examining psychological contracts and perceived organizational support. J Appl Psychol 90: 774-781.
16. Coyle-Shapiro JA, Kessler I (2000) Consequences of the psychological contract for the employment relationship: a large scale survey. J Manag Stud 37: 904-930.
17. Duffy MK, Shaw JD, Scott KD, Tepper BJ (2006) The moderating roles of self esteem and neuroticism in the relationship between group and individual undermining behavior. J Appl Psychol 91: 1066-1077.
18. Dutton JE, Dukerich JM, Harquail CV (1994) Organizational images and member identification. Adm Sci Q 39: 239-263.
19. Edwards MR, Peccei R (2010) Perceived organizational support, organizational identification, and employee outcomes. J Pers Psychol 9: 17-26.
20. Eisenberger R, Armeli S, Rexwinkel B, Lynch PD, Rhoades L (2001) Reciprocation of perceived organizational support. J Appl Psychol 86: 42-51.
21. Eisenberger R, Huntington R, Hutchison S, Sowa D (1986) Perceived organizational support. J Appl Psychol 71: 500-507.
22. Eisenberger R, Stinglhamber F (2011) Perceived organizational support: fostering enthusiastic and productive employees. American Psychological Association Books, Washington.
23. Elsbach K, Bhattacharya CB (2001) Defining who you are by what you're not: organizational disidentification and the National Rifle Association. Organ Sci 12: 393-413.
24. Fornell C, Larcker DF (1981) Evaluating structural equation models with unobservable variables and measurement error. J Mark Res 18: 39-50.
25. Fuller JB, Barnett T, Hester K, Relyea C (2003) A social identity perspective on the relationship between perceived organizational support and organizational commitment. J Soc Psychol 143: 789-791.
26. Fuller JB, Hester K, Barnett T, Frey L, Relyea C (2006) Perceived organizational support and perceived external prestige: predicting organizational attachment for university faculty, staff, and administrators. J Soc Psychol 146: 327-347.
27. George JM, Reed TF, Ballard KA, Colin J, Fielding J (1993) Contact with AIDS patients as a source of work-related distress: effects of organizational and social support. Acad Manag J 36: 157-171.
28. Gettman HJ, Gelfand MJ (2007) When customers shouldn't be king: antecedents and consequences of sexual harassment by clients and customers. J Appl Psychol 92: 757-770.
29. Gibney R, Zagenczyk TJ, Fuller JB, Hester K, Caner TC (2011) Exploring organizational obstruction and the expanded model of organizational identification. J Appl Soc Psychol 41: 1083-1109.
30. Gibney R, Zagenczyk TJ, Masters M (2009) The negative aspects of social exchange: an introduction to perceived organizational obstruction. Group Organ Manag 34: 665-697.
31. Gouldner AW (1960) The norm of reciprocity: a preliminary statement. Am Sociol Rev 25: 161-178.
32. Ho VT, Levesque L (2005) With a little help from my friends (and substitutes): social referents and influence in psychological contract fulfilment. Organ Sci 16: 275-289.
33. Hogg MA, Terry DJ (2000) Social identity and self-categorization processes in organizational contexts. Acad Manag Rev 25: 121-140.
34. Homans GC (1958) Social behavior as exchange. Am J Sociol 63: 597-606.
35. Ilies R, Dimotakis N, De Pater IE (2010) Psychological and physiological reactions to high workloads: implications for well-being. Pers Psychol 63: 407-436.
36. James LR, Mulaik SA, Brett JM (1992) Causal analysis: assumptions, models and data. Sage Publications, Beverly Hills.
37. Kiewitz C, Restubog SLD, Zagenczyk TJ, Hochwarter W (2009) The interactive effects of psychological contract breach and organizational politics on perceived organizational support: evidence from two longitudinal studies. J Manag Stud 46: 806-834.
38. Kreiner GE, Ashforth BE (2004) Evidence toward an expanded model of organizational identification. J Organ Behav 25: 1-27.
39. Lance CE, Butts MM, Michels LC (2006) The sources of four commonly reported cutoff criteria: what did they really say? Organ Res Meth 9: 202-220.
40. Levinson H (1965) Reciprocation: the relationship between man and organization. Adm Sci Q 9: 370-390.
41. Lindsay R, Ehrenberg A (1993) The design of replicated studies. Am Stat 47: 217-228.
42. Lykken D (1968) Statistical significance in psychological research. Psychol Bull 70: 151-159.
43. Mael F, Ashforth BE (1992) Alumni and their alma mater: a partial test of the reformulated model of organizational identification. J Organ Behav 13: 103-123.
44. Marsh HW, Hau K, Wen Z (2004) In search of golden rules: comment on hypothesis-testing approaches to setting cutoff values for fit indexes and dangers in overgeneralizing Hu and Bentler's (1999) findings. Struct Equ Model 11: 320-341.
45. Mehta R, Sivadas E (1995) Comparing response rates and response content in mail versus electronic mail surveys. J Mark Res Soc 37: 429-439.
46. Piccolo RF, Colquitt JA (2006) Transformational leadership and job behaviors: the mediating role of core job characteristics. Acad Manag J 49: 327-340.
47. Podsakoff PM, MacKenzie SB, Jeong-Yeon L, Podsakoff NP (2003) Common method biases in behavioral research: a critical review of the literature and recommended remedies. J Appl Psychol 88: 879-903.
48. Podsakoff PM, Organ DW (1986) Self-reports in organizational research: problems and prospects. J Manag 12: 531-544.
49. Popper K (1959) The logic of scientific discovery. Basic Books, New York.
50. Preacher KJ, Hayes AF (2004) SPSS and SAS procedures for estimating indirect effects in simple mediation models. Behav Res Meth Instrum Comput 36: 717-731.
51. Restubog SLD, Hornsey M, Bordia P, Esposo S (2008) Effects of psychological contract breach on organizational citizenship behavior: insights from the group value model. J Manag Stud 45: 1377-1400.
52. Rhoades L, Eisenberger R (2002) Perceived organizational support: a review of the literature. J Appl Psychol 87: 698-714.
53. Riggle RJ, Edmondson DR, Hansen JD (2009) A meta-analysis of the relationship between perceived organizational support and job outcomes: 20 years of research. J Bus Res 62: 1027-1030.
54. Riketta M (2005) Organizational identification: a meta-analysis. J Vocat Behav 66: 358-384.
55. Robinson SL, Morrison EW (1995) Developing a standardized measure of the psychological contract. Paper presented at the annual meeting of the Academy of Management, Vancouver.
56. Robinson SL, Morrison EW (2000) The development of psychological contract breach and violation: a longitudinal study. J Organ Behav 21: 525-546.
57. Rousseau DM (1995) Psychological contracts in organizations: understanding written and unwritten agreements. Sage, Thousand Oaks.
58. Rousseau DM (2001) Schema, promises, and mutuality: the psychology of the psychological contract. J Organ Occup Psychol 24: 511-541.
59. Schmidt S (2009) Shall we really do it again? the power concept of replication is neglected in the social sciences. Rev Gen Psychol 13: 90-100.
60. Shanock LR, Eisenberger R (2006) When supervisors feel supported: relationships with subordinates' perceived supervisor support, perceived organizational support, and performance. J Appl Psychol 91: 689-695.
61. Sobel ME (1982) Asymptotic confidence intervals for indirect effects in structural equation models. Sociol Methodol 13: 290-312.
62. Swan WB (1990) To be adored or to be known? the interplay of self-enhancement and self-verification. In: Higgins ET, Sorrentino RM (eds) Handbook of motivation and cognition: foundations of social behavior, vol. 2. The Guilford, New York, pp 409-448.
63. Tekleab AG, Takeuchi R, Taylor MS (2005) Extending the chain of relationships among organizational justice, social exchange, and employee reactions: the role of contract violations. Acad Manag J 48: 146-157.
64. Turnley WH, Feldman DC (1999) The impact of psychological contract violations on exit, voice, loyalty, and neglect. Hum Relat 52: 895-922.
65. van Kippenberg D, Sleebos E (2006) Organizational identification versus organizational commitment: self-definition, social exchange, and job attitudes. J Organ Behav 27: 571-584.
66. Zagenczyk TJ, Gibney R, Kiewitz C, Restubog SLD (2009) Mentors, supervisors, and role models: do they reduce the effects of psychological contract breach? Hum Resour Manag J 19: 237-259.
67. Zagenczyk TJ, Scott KD, Gibney R, Murrell AJ, Thatcher JB (2010) Social influence and perceived organizational support: a social network analysis. Organ Behav Hum Decis Process 111: 127-138.
68. Zhao H, Wayne SJ, Glibkowski BC, Bravo J (2007) The impact of psychological contract breach on work-related outcomes: a meta-analysis. Pers Psychol 60: 647-680.