Do customer orientation and job resourcefulness moderate the impact of interrole conflicts on frontline employees’ performance?

Tourism and Hospitality Research

Volumn 11, Issue 2, 2011, Pages 148-159

  Yavas, Ugur ^a   Karatepe, Osman M ^a   Babakus, Emin ^a  

^a EASTERN MEDITERRANEAN UNIVERSITY   (Turkey)

Author keywords

frontline employees; interrole conflicts; performance; survey; Turkish Republic of Northern Cyprus

Indexed keywords

EID: 79959414415     PISSN: 14673584     EISSN: 17429692     Source Type: Journal    
DOI: 10.1057/thr.2010.25     Document Type: Article

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