Service operations management: Case studies of architectural firms' commitment to quality assurance

International Journal of Services and Operations Management

Volumn 9, Issue 2, 2011, Pages 141-161

  Smith, Alan D ^a   Offodile, O Felix ^b  

^a ROBERT MORRIS UNIVERSITY   (United States)

^b KENT STATE UNIVERSITY   (United States)

Author keywords

Architectural industry; Competitive strategy; Operational effectiveness; Project management; Team integration; USA

Indexed keywords

EID: 79959371189     PISSN: 17442370     EISSN: 17442389     Source Type: Journal    
DOI: 10.1504/IJSOM.2011.040705     Document Type: Article

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