The impact of e-procurement systems on customer relationship management: A multiple case study

International Journal of Procurement Management

Volumn 2, Issue 3, 2009, Pages 314-338

  Smith, Alan D ^a  

^a ROBERT MORRIS UNIVERSITY   (United States)

Author keywords

AIDC; Automatic identification and data capture; Case study; CRM; Customer relationship management; E procurement; Electronic procurement; Operations management; Risk management; Strategy

Indexed keywords

EID: 79952750664     PISSN: 17538432     EISSN: 17538440     Source Type: Journal    
DOI: 10.1504/IJPM.2009.024814     Document Type: Article

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