Leveraging concepts of Knowledge Management with Total Quality Management: Case studies in the service sector

International Journal of Logistics Systems and Management

Volumn 5, Issue 6, 2009, Pages 631-653

  Smith, Alan D ^a  

^a ROBERT MORRIS UNIVERSITY   (United States)

Author keywords

Continuous improvement; CRM; Customer relationship management; Employee empowerment; KM; Knowledge management; Knowledge strategy; Performance dashboards; Total quality management; TQM

Indexed keywords

EID: 65549154945     PISSN: 17427967     EISSN: 17427975     Source Type: Journal    
DOI: 10.1504/IJLSM.2009.024795     Document Type: Article

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