QFD-based modular logistics service design

Journal of Business and Industrial Marketing

Volumn 26, Issue 5, 2011, Pages 344-356

  Lin, Yong ^a   Pekkarinen, Saara ^b  

^a UNIVERSITY OF GREENWICH   (United Kingdom)

^b UNIVERSITY OF OULU   (Finland)

Author keywords

Design; House of quality; Modularity; Quality function deployment; Service design; Service quality assurance; Third party logistics; Third party vendors

Indexed keywords

EID: 79958696315     PISSN: 08858624     EISSN: None     Source Type: Journal    
DOI: 10.1108/08858621111144406     Document Type: Article

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