Service quality and satisfaction in business-to-business services

Journal of Business & Industrial Marketing

Volumn 24, Issue 8, 2009, Pages 537-548

  Spreng, Richard A ^a   Page, Thomas J ^a   Hui Shi, Linda ^b  

^a MICHIGAN STATE UNIVERSITY   (United States)

^b UNIVERSITY OF VICTORIA   (Canada)

Author keywords

Sales force; Sales management; Sales performance; Work identity

Indexed keywords

EID: 71849103384     PISSN: 08858624     EISSN: None     Source Type: Journal    
DOI: 10.1108/08858620910999411     Document Type: Article

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