Process capability in services

International Journal of Quality and Reliability Management

Volumn 24, Issue 8, 2007, Pages 800-812

  Puga Leal, Rogério ^a   Pereira, Zulema Lopes ^a  

^a UNIVERSIDADE NOVA DE LISBOA   (Portugal)

Author keywords

Customer satisfaction; Service industries; Service levels; Statistical process control

Indexed keywords

EID: 34548685410     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710710817090     Document Type: Article

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