Application of fault tree analysis to the service process: Service tree analysis approach

Journal of Service Management

Volumn 20, Issue 4, 2009, Pages 433-454

  Geum, Youngjung ^a   Seol, Hyeonju ^b   Lee, Sungjoo ^c   Park, Yongtae ^a  

^a Seoul National University   (South Korea)

^b Korean Air Force Academy   (South Korea)

^c Ajou University   (South Korea)

Author keywords

Boolean functions; Customers; Data analysis; Services

Indexed keywords

EID: 75149198327     PISSN: 17575818     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230910978520     Document Type: Article

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