Scalable growth in IT-enabled service provisioning: A sensemaking perspective

European Journal of Information Systems

Volumn 20, Issue 3, 2011, Pages 285-302

  Lewis, Mark O ^a   Mathiassen, Lars ^b   Rai, Arun ^b  

^a BENTLEY UNIVERSITY   (United States)

^b GEORGIA STATE UNIVERSITY   (United States)

Author keywords

case study; IT enabled services; modular design; organizational sensemaking; service innovation; service management

Indexed keywords

INFORMATION SYSTEMS;

IT ENABLED SERVICES; MODULAR DESIGNS; SENSEMAKING; SERVICE INNOVATION; SERVICE MANAGEMENT;

MODULAR CONSTRUCTION;

EID: 79955603764     PISSN: 0960085X     EISSN: 14769344     Source Type: Journal    
DOI: 10.1057/ejis.2011.5     Document Type: Review

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