A new Kano's evaluation sheet

TQM Journal

Volumn 23, Issue 2, 2011, Pages 179-195

  Lee, Yu Cheng ^a   Lin, Shao Bin ^b   Wang, Ya Li ^a  

^a CHUNG HUA UNIVERSITY   (Taiwan)

^b CHING YUN UNIVERSITY   (Taiwan)

Author keywords

Customer requirements; Customer satisfaction; Modelling

Indexed keywords

CUSTOMER REQUIREMENTS; DESIGN/METHODOLOGY/APPROACH; EMPIRICAL RESULTS; KANO'S MODEL; MODELLING; QUALITY ATTRIBUTES; RESPONSE FREQUENCY;

CUSTOMER SATISFACTION; FREQUENCY RESPONSE; SALES;

QUALITY CONTROL;

EID: 79952373922     PISSN: 17542731     EISSN: None     Source Type: Journal    
DOI: 10.1108/17542731111110230     Document Type: Article

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