Patterns of gaining and sharing of knowledge about customers: A study of an Express Parcel Delivery Company

Knowledge Management Research and Practice

Volumn 9, Issue 1, 2011, Pages 29-47

  Aziz, Nisar ^a   Sparrow, John ^b  

^a The Initiative of Management Excellence   (United Kingdom)

^b BIRMINGHAM CITY UNIVERSITY   (United Kingdom)

Author keywords

case study; customer knowledge; express parcel delivery company; knowledge sharing

Indexed keywords

EID: 79952128132     PISSN: 14778238     EISSN: 14778246     Source Type: Journal    
DOI: 10.1057/kmrp.2011.3     Document Type: Article

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