Customer Information Quality and Knowledge Management: A Case Study Using Knowledge Cockpit

Journal of Knowledge Management

Volumn 1, Issue 3, 1997, Pages 225-236

  hu, Jerssica ^a   Huang, Kuan Tsae ^a   Kuse, Jkazashi ^a   su, Geng Wen ^a   Wang, Ko Yang ^a  

^a IBM   (United Kingdom)

Author keywords

Customer Management Systems; Document Management Systems; IBM Global Services; Knowledge Bases; Knowledge Cockpit; Knowledge Mining; Lotus Notes

Indexed keywords

EID: 84993078208     PISSN: 13673270     EISSN: 17587484     Source Type: Journal    
DOI: 10.1108/EUM0000000004596     Document Type: Article

References (13)

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