Determinants and outcomes of internet banking adoption

Management Science

Volumn 57, Issue 2, 2011, Pages 291-307

  Xue, Mei ^a   Hitt, Lorin M ^b   Chen, Pei Yu ^c  

^a BOSTON COLLEGE   (United States)

^b UNIVERSITY OF PENNSYLVANIA   (United States)

^c TEMPLE UNIVERSITY   (United States)

Author keywords

Customer efficiency; Internet banking adoption; Network effects

Indexed keywords

BANKING SERVICES; CO-PRODUCTION; CUSTOMER DEMANDS; CUSTOMER EFFICIENCY; CUSTOMER PROFITABILITY; HIGHER EFFICIENCY; INDIVIDUAL CHARACTERISTICS; INTERNET BANKING; INTERNET BANKING ADOPTION; NETWORK EFFECTS; ON-LINE BANKING; SERVICE ACTIVITIES; SERVICE DEMAND;

BEHAVIORAL RESEARCH; ELECTRONIC COMMERCE; INTERNET; PROFITABILITY; SALES; TELECOMMUNICATION NETWORKS; WORLD WIDE WEB;

CUSTOMER SATISFACTION;

EID: 79951878616     PISSN: 00251909     EISSN: 15265501     Source Type: Journal    
DOI: 10.1287/mnsc.1100.1187     Document Type: Article

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