메뉴 건너뛰기




Volumn 15, Issue 3, 2001, Pages 168-185

Customer orientations and usage of financial distribution channels

Author keywords

Customer orientation; Distribution channels; Financial services; Market segmentation

Indexed keywords


EID: 84986172386     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040110392461     Document Type: Article
Times cited : (89)

References (34)
  • 1
    • 0031065174 scopus 로고    scopus 로고
    • Developing typologies of consumer motives for use of technologically based banking services
    • Barczak, G., Ellen, P. and Pilling, B. (1997), “Developing typologies of consumer motives for use of technologically based banking services”, Journal of Business Research, Vol. 38 No. 2, pp. 131-9.
    • (1997) Journal of Business Research , vol.38 , Issue.2 , pp. 131-139
    • Barczak, G.1    Ellen, P.2    Pilling, B.3
  • 2
    • 84986111694 scopus 로고
    • The dynamics of segmentation strategy
    • Bauer, J. (1995), “The dynamics of segmentation strategy”, Financial Services International, Vol. 7, December, pp. 10-12.
    • (1995) Financial Services International , vol.7 , Issue.December , pp. 10-12
    • Bauer, J.1
  • 4
    • 84986139051 scopus 로고    scopus 로고
    • Credit Union Services Corporation Australia Limited Membership Information, Sydney
    • CUSCAL (1997), Credit Union Services Corporation Australia Limited Membership Information, Sydney.
    • (1997)
  • 6
    • 0010100326 scopus 로고
    • Technology and innovation in retail banking distribution
    • Devlin, J. (1995), “Technology and innovation in retail banking distribution”, International Journal of Bank Marketing, Vol. 13 No. 4, pp. 19-25.
    • (1995) International Journal of Bank Marketing , vol.13 , Issue.4 , pp. 19-25
    • Devlin, J.1
  • 7
    • 0012447660 scopus 로고    scopus 로고
    • The value of multi-distribution systems in the financial services sector
    • Easingwood, C. and Storey, C. (1996), “The value of multi-distribution systems in the financial services sector”, Service Industries Journal, Vol. 16 No. 2, pp. 223-41.
    • (1996) Service Industries Journal , vol.16 , Issue.2 , pp. 223-241
    • Easingwood, C.1    Storey, C.2
  • 8
    • 26944442562 scopus 로고    scopus 로고
    • Developing marketing strategy
    • in Ennew, C., Watkins, T. and Wright, M. 1995 2nd ed., Butterworth Heinemann, UK
    • Ennew, C. (1997), “Developing marketing strategy”, in Ennew, C., Watkins, T. and Wright, M. (1995), Marketing Financial Services, 2nd ed., Butterworth Heinemann, UK, pp. 60-85.
    • (1997) Marketing Financial Services , pp. 60-85
    • Ennew, C.1
  • 9
    • 84948227763 scopus 로고
    • Applying retailing principles in retail banking
    • Fall
    • Friars, E. (1985), “Applying retailing principles in retail banking”, Journal of Retail Banking, Vol. VII No. 3, Fall, pp. 43-51.
    • (1985) Journal of Retail Banking , vol.7 , Issue.3 , pp. 43-51
    • Friars, E.1
  • 10
    • 0344527907 scopus 로고
    • Network management and the branch distribution channel
    • Greenland, S. (1995), “Network management and the branch distribution channel”, International Journal of Bank Marketing, Vol. 13 No. 4, pp. 12-18.
    • (1995) International Journal of Bank Marketing , vol.13 , Issue.4 , pp. 12-18
    • Greenland, S.1
  • 11
    • 0040372707 scopus 로고
    • Branch networks and alternative distribution channels: threats and opportunities
    • Howcroft, J.B. (1993), “Branch networks and alternative distribution channels: threats and opportunities”, International Journal of Bank Marketing, Vol. 11 No. 6, pp. 26-31.
    • (1993) International Journal of Bank Marketing , vol.11 , Issue.6 , pp. 26-31
    • Howcroft, J.B.1
  • 12
    • 0010202850 scopus 로고    scopus 로고
    • Distribution channels
    • in Ennew, C., Watkins, T. and Wright, M. (1995 2nd ed., Butterworth Heinemann, Oxford
    • Howcroft, B. and Keily, J. (1997), “Distribution channels”, in Ennew, C., Watkins, T. and Wright, M. (1995), Marketing Financial Services, 2nd ed., Butterworth Heinemann, Oxford, pp. 74-192.
    • (1997) Marketing Financial Services , pp. 74-192
    • Howcroft, B.1    Keily, J.2
  • 14
    • 84856428382 scopus 로고
    • Perceived attributes of ATMs and their marketing implications
    • Iversen, P. and Rugimbana, R. (1994), “Perceived attributes of ATMs and their marketing implications”, International Journal of Bank Marketing, Vol. 12 No. 2, pp. 30-5.
    • (1994) International Journal of Bank Marketing , vol.12 , Issue.2 , pp. 30-35
    • Iversen, P.1    Rugimbana, R.2
  • 15
    • 84986167717 scopus 로고
    • 2nd edition, West Publishing Co., New York, NY
    • Jarboe (1993), The Marketing Research Project Manual, 2nd edition, West Publishing Co., New York, NY.
    • (1993) The Marketing Research Project Manual
  • 16
    • 0041070737 scopus 로고
    • How distribution is transforming retail banking: changes leading banks are making
    • Kimball, R. and Gregor, W. (1995), “How distribution is transforming retail banking: changes leading banks are making”, Journal of Retail Banking Services, Vol. 17 No. 3, pp.1-9.
    • (1995) Journal of Retail Banking Services , vol.17 , Issue.3 , pp. 1-9
    • Kimball, R.1    Gregor, W.2
  • 17
    • 84947069002 scopus 로고
    • Customer motivations: use and non-use of automated banking
    • Leblanc, G. (1990), “Customer motivations: use and non-use of automated banking”, International Journal of Bank Marketing, Vol. 8 No. 4, pp. 36-40.
    • (1990) International Journal of Bank Marketing , vol.8 , Issue.4 , pp. 36-40
    • Leblanc, G.1
  • 18
    • 18944388441 scopus 로고    scopus 로고
    • Pricing
    • in Ennew, C., Watkins, T. and Wright, M. (1995 2nd ed., Butterworth Heinemann, Oxford
    • Llewellyn, D. and Drake, L. (1997), “Pricing”, in Ennew, C., Watkins, T. and Wright, M. (1995), Marketing Financial Services, 2nd ed., Butterworth Heinemann, Oxford, pp. 138-73.
    • (1997) Marketing Financial Services , pp. 138-173
    • Llewellyn, D.1    Drake, L.2
  • 19
    • 0003711260 scopus 로고
    • 2nd ed., Prentice-Hall, Englewood Cliffs, NJ
    • Lovelock, C. (1991), Services Marketing, 2nd ed., Prentice-Hall, Englewood Cliffs, NJ.
    • (1991) Services Marketing
    • Lovelock, C.1
  • 20
    • 0009906486 scopus 로고
    • Consumer adoption of self-service technologies in retail banking: is expert opinion supported by consumer research?
    • Marr, N. and Prendergast, G. (1993), “Consumer adoption of self-service technologies in retail banking: is expert opinion supported by consumer research?”, International Journal of Bank Marketing, Vol. 11 No. 1, pp. 3-10.
    • (1993) International Journal of Bank Marketing , vol.11 , Issue.1 , pp. 3-10
    • Marr, N.1    Prendergast, G.2
  • 21
    • 0009954191 scopus 로고
    • Benefit segmentation using service quality dimensions: an investigation in retail banking
    • McDougall, G. and Levesque, G. (1994), “Benefit segmentation using service quality dimensions: an investigation in retail banking”, International Journal of Bank Marketing, Vol. 12 No. 2, pp. 15-23.
    • (1994) International Journal of Bank Marketing , vol.12 , Issue.2 , pp. 15-23
    • McDougall, G.1    Levesque, G.2
  • 22
    • 84986040339 scopus 로고
    • Future directions in banking – the changing nature of financial services
    • Mercer, D. (1995), “Future directions in banking – the changing nature of financial services”, The Australian Banker, August, pp. 150-6.
    • (1995) The Australian Banker , vol.August , pp. 150-156
    • Mercer, D.1
  • 23
    • 0009904889 scopus 로고
    • Bank customers’ perceptions, innovations and new technology
    • Moutinho, L. and Meidan, A. (1989), “Bank customers’ perceptions, innovations and new technology”, International Journal of Bank Marketing, Vol. 7 No. 2, pp. 22-7.
    • (1989) International Journal of Bank Marketing , vol.7 , Issue.2 , pp. 22-27
    • Moutinho, L.1    Meidan, A.2
  • 24
    • 0042444113 scopus 로고
    • Self-service technologies in retail banking: current and expected adoption patterns
    • Prendergast, G. (1993), “Self-service technologies in retail banking: current and expected adoption patterns”, International Journal of Bank Marketing, Vol. 11 No. 7, pp. 29-35.
    • (1993) International Journal of Bank Marketing , vol.11 , Issue.7 , pp. 29-35
    • Prendergast, G.1
  • 25
    • 84986181418 scopus 로고
    • Predicting ATM usage: the relative importance of perceptual and demographic factors
    • Rugimbana, R. (1995), “Predicting ATM usage: the relative importance of perceptual and demographic factors”, International Journal of Bank Marketing, Vol. 13 No. 4, pp. 18-31.
    • (1995) International Journal of Bank Marketing , vol.13 , Issue.4 , pp. 18-31
    • Rugimbana, R.1
  • 26
    • 84986073400 scopus 로고    scopus 로고
    • Competitive convenience. Redefining branching is part of a comprehensive approach to strategic delivery system planning
    • Seigbert, P., Stitt, G. and Weber, M. (1996), “Competitive convenience. Redefining branching is part of a comprehensive approach to strategic delivery system planning”, Credit Union Management, Vol. 19 No. 7, pp. 16-18.
    • (1996) Credit Union Management , vol.19 , Issue.7 , pp. 16-18
    • Seigbert, P.1    Stitt, G.2    Weber, M.3
  • 27
    • 84986065438 scopus 로고
    • Future trends in marketing bank services
    • Soldatos, J. (1995), “Future trends in marketing bank services”, The Australian Banker, August, pp. 157-62.
    • (1995) The Australian Banker , vol.August , pp. 157-162
    • Soldatos, J.1
  • 28
    • 84986065440 scopus 로고    scopus 로고
    • Customer interaction defines the new banking age
    • Sraeel, H. (1996), “Customer interaction defines the new banking age”, Bank Systems and Technology, Vol. 33 No. 5, p. 49.
    • (1996) Bank Systems and Technology , vol.33 , Issue.5 , pp. 49
    • Sraeel, H.1
  • 29
    • 0003712977 scopus 로고
    • Academic Press, New York, NY
    • Sudman, S. (1976), Applied Sampling, Academic Press, New York, NY.
    • (1976) Applied Sampling
    • Sudman, S.1
  • 30
    • 0042969485 scopus 로고
    • Adoption patterns of new banking technology in Southeast Asia
    • Swinyard, W. and Ghee, L. (1985), “Adoption patterns of new banking technology in Southeast Asia”, International Journal of Bank Marketing, Vol. 5 No. 4, pp. 35-48.
    • (1985) International Journal of Bank Marketing , vol.5 , Issue.4 , pp. 35-48
    • Swinyard, W.1    Ghee, L.2
  • 31
    • 84986112978 scopus 로고    scopus 로고
    • Betting on the bank on an electronic future
    • February 24
    • Wood, C. (1997), “Betting on the bank on an electronic future”, Business Review Weekly, February 24.
    • (1997) Business Review Weekly
    • Wood, C.1
  • 32
    • 84986158785 scopus 로고
    • The definition of market segments for banking services
    • Yorke, D.A. (1994), “The definition of market segments for banking services”, International Journal of Bank Marketing, Vol. 12 No. 1, pp. 14-22.
    • (1994) International Journal of Bank Marketing , vol.12 , Issue.1 , pp. 14-22
    • Yorke, D.A.1
  • 33


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.