Improving service quality and organisation performance through human resource practices. A case study

Total Quality Management and Business Excellence

Volumn 19, Issue 9, 2008, Pages 969-985

  Li, Jui Min ^a   Yang, Jen Shou ^a   Wu, Hsin Hsi ^b  

^a CENTRAL TAIWAN UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Taiwan)

^b NATIONAL YUNLIN UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Taiwan)

Author keywords

Career development; Human resource practices; Job attitude; Process design; Service ability; Service quality; Training

Indexed keywords

EID: 49449099399     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783360802227787     Document Type: Article

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