On looking into Vargo and Lusch's concept of generic actors in markets, or "It's all B2B...and beyond!"

Industrial Marketing Management

Volumn 40, Issue 2, 2011, Pages 199-201

  Spohrer, James C ^a  

^a IBM ALMADEN RESEARCH CENTER   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 79951555234     PISSN: 00198501     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.indmarman.2010.06.031     Document Type: Article

References (26)

1. Apte U.M., Mason R.O. Global disaggregation of information-intensive services. Management Science 1995, July, 41:1250-1262.
2. Baldwin C.Y., Clark K.B. Design rules: The power of modularity 2000, MIT Press, Cambridge, MA.
3. Ballantyne D., Varey R.J. Creating value-in-use through marketing interaction: The exchange logic of relating, communicating and knowing. Marketing Theory 2006, 6(3):335-348.
4. Deacon T.W. The symbolic species: The co-evolution of language and the brain 1997, Norton, New York, NY.
5. Fagin R., Halpern J.Y., Moses Y., Vardi M.Y. Reasoning about knowledge 2003, MIT Press, Cambridge, MA.
6. Friedman D. Morals and markets: An evolutionary account of the modern world 2008, Palgrave Macmillan, New York, NY.
7. Giddens A. The constitution of society 1984, University of California Press, Berkeley, CA.
8. Glushko R.J. Seven contexts for service design. The handbook of service science 2009, Springer, New York, NY. P.P. Maglio, C.A. Kieliszewski, J.C. Spohrer (Eds.).
9. Golinelli G., Pastore A., Massaroni E., Gatti M., Vagnani G. The firm as a viable system: Managing inter-organizational relationship. Sinergie 2002, 58:65-98.
10. IfM and IBM Succeeding through service innovation: A service perspective for education, research, business and government 2008, University of Cambridge Institute for Manufacturing, Cambridge, UK.
11. Lusch R.F., Vargo S.L., Wessels G. Toward a conceptual foundation for service science: Contributions from service-dominant logic. IBM Systems Journal 2008, 47(1):5-14.
12. Maglio P.P., Spohrer J. Fundamentals of service science. Journal of the Academy of Marketing Science 2008, 36(1):18-20.
13. Maglio P.P., Vargo S.L., Caswell N., Spohrer J. The service system is the basic abstraction of service science. Information Systems and e-Business Management 2009, 7:395-406.
14. March J.G. Exploration and exploitation in organizational learning. Organization Science 1991, 2(1):71-87.
15. Newell A. Physical symbol systems. Cognitive Science 1980, 4(2):135-183.
16. Newell A., Simon H.A. Computer science as empirical inquiry: Symbols and search. Communications of the ACM 1976, 19:113-126.
17. Normann R. Reframing business: When the map changes the landscape 2001, New Sussex Wiley, Chichester.
18. Normann R., Ramirez R. From value chain to value constellation: Designing interactive strategy. Harvard Business Review 1993, 71(4):65-77.
19. Simon H. The sciences of the artificial 1996, MIT Press, Cambridge, MA.
20. Spohrer J.C., Maglio P.P. The emergence of service science: Toward systematic service innovations to accelerate co-creation of value. Production and Operations Management 2008, 17(3):1-9.
21. Spohrer J.C., Maglio P.P. Service science: Toward a smarter planet. Introduction to service engineering 2010, W. Karwowski, G. Salvendy (Eds.).
22. Spohrer J.C., Maglio P.P. Toward a science of service systems: Value and symbols. The handbook of service science 2010, Springer, New York, NY. P.P. Maglio, C.A. Kieliszewski, J.C. Spohrer (Eds.).
23. Spohrer J.C., Maglio P.P., Bailey J., Gruhl D. Steps toward a science of service systems. IEEE Computer 2007, 40:71-77.
24. Spohrer J.C., Vargo S.L., Caswell N., Maglio P.P. The service system is the basic abstraction of service science. 41st Annual HICSS Conference Proceedings, Honolulu, Hawaii 2008.
25. Vargo S.L., Lusch R.F. Service-dominant logic: Continuing the evolution. Journal of the Academy of Marketing Science 2008, 36(1):1-10.
26. Williamson O. The new institutional economics: Taking stock, looking ahead. Journal of Economic Literature 2000, 38(3):595-613.