Customers' perceptions of service quality: Do servers' age stereotypes matter?

International Journal of Hospitality Management

Volumn 30, Issue 2, 2011, Pages 283-289

  Luoh, Hsiang Fei ^a   Tsaur, Sheng Hshiung ^b  

^a FU JEN CATHOLIC UNIVERSITY   (Taiwan)

^b NATIONAL CHIAYI UNIVERSITY   (Taiwan)

Author keywords

Age stereotypes; Perceptions of service quality; Server

Indexed keywords

EID: 79751534524     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2010.09.002     Document Type: Article

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