Gender stereotypes and service quality in customer-waitperson encounters

Total Quality Management and Business Excellence

Volumn 18, Issue 9, 2007, Pages 1035-1054

  Luoh, Hsiang Fei ^a   Tsaur, Sheng Hshiung ^b  

^a Taipei College of Maritime Technology   (Taiwan)

^b NATIONAL CHIAYI UNIVERSITY   (Taiwan)

Author keywords

Gender stereotypes; Perceptions of service quality; Restaurant server

Indexed keywords

EID: 37349004740     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783360701594360     Document Type: Article

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