An empirical study of new value creation in financial service companies using design for Six Sigma approach

International Journal of Productivity and Quality Management

Volumn 7, Issue 1, 2011, Pages 104-124

  Azis, Yudi ^a,b   Osada, Hiroshi ^a  

^a TOKYO INSTITUTE OF TECHNOLOGY   (Japan)

^b PADJADJARAN UNIVERSITY   (Indonesia)

Author keywords

Critical success factors; Design for Six Sigma; DFSS; Empirical study; Financial service companies; New value creation; Quality management

Indexed keywords

EID: 78650756422     PISSN: 17466474     EISSN: 17466482     Source Type: Journal    
DOI: 10.1504/IJPQM.2011.037734     Document Type: Article

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