Reducing burnout in call centers through HR practices

Human Resource Management

Volumn 49, Issue 6, 2010, Pages 1047-1065

  Castanheira, Filipa ^a   Chambel, Maria José ^a  

^a UNIVERSITY OF LISBON   (Portugal)

Author keywords

Burnout; Call centers; Cynicism; Exhaustion; HR systems; Job demands control model

Indexed keywords

EID: 78649571910     PISSN: 00904848     EISSN: 1099050X     Source Type: Journal    
DOI: 10.1002/hrm.20393     Document Type: Article

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