Government website service quality: A study of the Irish revenue online service

European Journal of Information Systems

Volumn 19, Issue 6, 2010, Pages 649-667

  Connolly, Regina ^a   Bannister, Frank ^b   Kearney, Aideen ^b  

^a DUBLIN CITY UNIVERSITY   (Ireland)

^b TRINITY COLLEGE DUBLIN   (Ireland)

Author keywords

e government; E PUBLIC SECTOR QUAL; E S QUAL; online taxation; service quality

Indexed keywords

E-GOVERNMENT; QUALITY OF SERVICE; TAXATION; WEBSITES;

COLLECTION SYSTEMS; E-GOVERNMENT APPLICATIONS; E-GOVERNMENT SYSTEMS; E-S-QUAL; GOVERNMENT WEBSITES; PUBLIC SECTOR; SERVICE QUALITY; USERS' PERCEPTION;

ONLINE SYSTEMS;

EID: 77958527089     PISSN: 0960085X     EISSN: 14769344     Source Type: Journal    
DOI: 10.1057/ejis.2010.45     Document Type: Article

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