The big five, emotional exhaustion and citizenship behaviors in service settings: The mediating role of emotional labor

Personality and Individual Differences

Volumn 50, Issue 1, 2011, Pages 43-48

  Kiffin Petersen, Sandra A ^a   Jordan, Catherine L ^a   Soutar, Geoffrey N ^a  

^a UNIVERSITY OF WESTERN AUSTRALIA   (Australia)

Author keywords

Big five; Citizenship behaviors; Emotional exhaustion; Emotional labor

Indexed keywords

EID: 77957922064     PISSN: 01918869     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.paid.2010.08.018     Document Type: Article

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