Technological frames, organizational capabilities, and IT use: An empirical investigation of electronic procurement

Information Systems Research

Volumn 21, Issue 2, 2010, Pages 249-270

  Mishra, Abhay Nath ^a   Agarwal, Ritu ^b  

^a GEORGIA STATE UNIVERSITY   (United States)

^b UNIVERSITY OF MARYLAND   (United States)

Author keywords

Adjustment frame; B2B electronic markets; Benefits frame; Electronic procurement; Organizational capabilities; Sensemaking; Technological frames; Technological opportunism; Technological sophistication; Threat frame

Indexed keywords

COMMERCE; ELECTRONIC DATA INTERCHANGE; INNOVATION; MANAGERS; PURCHASING;

ADJUSTMENT FRAME; BENEFITS FRAME; ELECTRONIC MARKET; ELECTRONIC PROCUREMENT; ORGANIZATIONAL CAPABILITIES; SENSEMAKING; TECHNOLOGICAL FRAME; TECHNOLOGICAL OPPORTUNISM; TECHNOLOGICAL SOPHISTICATION; THREAT FRAME;

ELECTRONIC COMMERCE;

EID: 77957355405     PISSN: 10477047     EISSN: 15265536     Source Type: Journal    
DOI: 10.1287/isre.1080.0220     Document Type: Article

References (102)

1. Abelson, R. P. 1981. Social psychological status of the script concept. Amer. Psychologist 36 715-729.
2. Ahuja, M., J. Thatcher. 2005. Moving beyond intentions and toward the theory of trying: Effects of work environment and gender on post-adoption information technology use. MIS Quart. 29(3) 427-459.
3. Anderson, J. C., D. W. Gerbing. 1988. Structural equation modeling in practice: A review and recommended two-step approach. Psych. Bull. 103(3) 411-423.
4. Armstrong, C. P., V. Sambamurthy. 1999. Information technology assimilation in firms: The influence of senior leadership and IT infrastructure. Inform. Systems Res. 10(4) 304-327.
5. Attewell, P. 1992. Technology diffusion and organizational learning: The case of business computing. Organ. Sci. 3(1) 1-19.
6. Banker, R. D., S. A. Slaughter. 2000. The moderating effects of structure on volatility and complexity in software enhancement. Inform. Systems Res. 11(3) 219-240.
7. Barki, H., R. Titah, C. Boffo. 2007. Information systems userelated activity: An expanded behavioral conceptualization of individual-level information systems use. Inform. Systems Res. 18(2) 173-192.
8. Barrett, M. I. 1999. Challenges of EDI adoption for electronic trading in the London insurance market. Eur. J. Inform. Systems 8 1-15.
9. Bartels, A. 2007. The Forrester Wave™: Procurement Solution, Q2. Forrester Research, Cambridge, MA.
10. Barua, A., P. Konana, A. B. Whinston, F. Yin. 2004. Assessing Internet-enabled business value: An exploratory investigation. MIS Quart. 28(4) 585-620.
11. Beaudry, A., A. Pinsonneault. 2005. Understanding user response to information technology: A coping model of user adaptation. MIS Quart. 29(3) 493-524.
12. Bharadwaj, S., A. Bharadwaj, E. Bendoly. 2007. The performance effects of complementarities between information systems, marketing, manufacturing and supply chain processes. Inform. Systems Res. 18(4) 433-453.
13. Brynjolfsson, E., L. M. Hitt. 2000. Beyond computation: Information technology, organizational transformation and business performance. J. Econom. Perspective 14(4) 23-48.
14. Carte, T. A., C. J. Russell. 2003. In pursuit of moderation: Nine common errors and their solutions. MIS Quart. 27(3) 479-501.
15. Chatterjee, D., R. Grewal, V. Sambamurthy. 2002. Shaping up for e-commerce: Institutional enablers of the organizational assimilation of Web technologies. MIS Quart. 26(2) 65-89.
16. Chattopadhyay, P., W. H. Glick, G. P Huber. 2001. Organizational actions in response to threats and opportunities. Acad. Management J. 44(5) 937-955.
17. Chwelos, P., I. Benbasat, A. S. Dexter. 2001. Research report: Empirical test of an EDI adoption model. Inform. Systems Res. 12(3) 304-321.
18. Clemons, E. K., S. P. Reddi, M. Row. 1993. The impact of information technology on the organization of economic activity: The "move to the middle" hypothesis. J. Management Inform. Systems 10(2) 9-35.
19. Cohen, J., P. Cohen. 1983. Applied Multiple Regression/Correlation Analysis for the Behavioral Sciences. Lawrence Erlbaum Associates, Hillsdale, NJ.
20. Cohen, W. M., D. A. Levinthal. 1990. Absorptive capacity: A new perspective on learning and innovation. Admin. Sci. Quart. 35 128-152.
21. Cooper, R. B., R. W. Zmud. 1990. Information technology implementation research: A technological diffusion approach. Management Sci. 36(2) 123-139.
22. Damanpour, F. 1991. Organizational innovation: A meta-analysis of effects of determinants and moderators. Acad. Management J. 34(3) 555-590.
23. Davidson, E. 2002. Technological frames and framing: A sociocognitive investigation of requirements determination. MIS Quart. 26(4) 329-358.
24. Davidson, E., D. Pai. 2004. Making sense of technology frames: Promise, progress and potential. B. Kaplan, D. Truex, D. Wastell, T. Wood-Harpe, J. deGross, eds. Relevant Theory and Informed Practice: Looking Forward from a 20-Year Perspective on IS Research. Kluwer Academic Publishers, Boston, 473-491.
25. Day, G. S. 1994. The capabilities of market-driven organizations. J. Marketing 58 37-52.
26. Day, G. S., A. J. Fein, G. Ruppersberger. 2003. Shakeouts in digital markets: Lessons from B2B exchanges. California Management Rev. 45(2) 131-150.
27. DeLone, W. H., E. R. McLean. 1992. Information systems success: The quest for the dependent variable. Inform. Systems Res. 3(1) 60-95.
28. Driedonks, C., S. Gregor, A. Wassenaar, E. Van Heck. 2005. Economic and social analysis of B2B electronic marketplaces: A case study in the Australian beef industry. Internat. J. Electronic Commerce 9(3) 49-72.
29. Dutton, J. E., S. E. Jackson. 1987. Categorizing strategic issues: Links to organizational action. Acad. Management Rev. 12 76-90.
30. Eisenhardt, K. M. 1989. Building theories from case study research. Acad. Management Rev. 14 532-550.
31. Elsbach, K. D., P. S. Barr, A. B. Hargadon. 2005. Identifying situated cognition in organizations. Organ. Sci. 16(4) 433-433.
32. Fichman, R. G. 2000. The diffusion and assimilation of information technology innovations. R. W. Zmud, ed., Framing the Domains of IT Management: Projecting the Future from the Past. Pinnaflex Educational Resources, Cincinnati.
33. Fichman, R. G., C. F. Kemerer. 1997. The assimilation of software process innovations: An organizational learning perspective. Management Sci. 43(10) 1345-1363.
34. Fornell, C., D. F. Larcker. 1981. Evaluating structural equation models with unobservable variables and measurement errors. J. Marketing Res. 18 39-50.
35. Gallivan, M. 2001. Organizational adoption and assimilation of complex technological innovations: Development and application of a new framework. The DATABASE for Advances in Information Systems 32(3) 51-85.
36. Gatignon, H., T. Robertson. 1989. Technology diffusion: An empirical test of competitive effects. J. Marketing 53 35-49.
37. Gatignon, H., J. Xuereb. 1997. Strategic orientation of the firm and new product performance. J. Marketing Res. 34 77-90.
38. Gioia, D. A. 1986. Symbols, scripts and sensemaking: Creating meaning in the organizational experience. H. P. Sims, D. A. Gioia, eds. The Thinking Organization. Jossey-Bass, San Francisco, 49-74.
39. Gioia, D. A., K. Chittipeddi. 1991. Sensemaking and sensegiving in strategic change initiation. Strategic Management J. 12 433-448.
40. Gioia, D. A., A. Mehra. 1996. Review of Sensemaking in Organizations, by Karl E. Weick. Acad. Management Rev. 21(4) 1226-1230.
41. Gioia, D. A., K. G. Korley, T. Fabbri. 2002. Revisitng the past (while thinking in the future perfect tense). J. Organ. Change Management 15(6) 622-634.
42. Grant, R. M. 1996. Prospering in dynamically-competitive environments: Organizational capability as knowledge integration. Organ. Sci. 7(4) 375-387.
43. Griffith, T. R. 1999. Technology features as triggers for sensemaking. Acad. Management Rev. 24(3) 472-488.
44. Hu, L., P. M. Bentler. 1999. Cutoff criteria for fit indices in covariance structure analysis: Conventional criteria versus alternatives. Structural Equation Model. 6 1-55.
45. Iacovou, C. L., I. Benbasat, A. S. Dexter. 1995. Electronic data interchange and small organizations: Adoption and impact of technology. MIS Quart. 19(4) 465-485.
46. Jackson, S. E., J. E. Dutton. 1988. Discerning threats and opportunities. Admin. Sci. Quart. 33 370-387.
47. Jap, S., J. J. Mohr. 2002. Leveraging Internet technologies in B2B relationships. California Management Rev. 44(4) 24-38.
48. Jasperson, J., P. Carter, R. W. Zmud. 2005. A comprehensive conceptualization of post-adoptive behaviors associated with information technology enabled work systems. MIS Quart. 29(3) 525-557.
49. Johnson, J. L., R. S. Sohi, R. Grewal. 2004. The role of relational knowledge stores in interfirm partnering. J. Marketing 68 21-36.
50. Kambil, A., E. Van Heck. 2002. Making Markets, Harvard Business School Press, Boston.
51. Karimi, J., T. M. Somers, Y. P. Gupta. 2001. Impact of information technology management practices on customer services. J. Management Inform. Systems 17(4) 125-158.
52. Kleindorfer, P., D. J. Wu. 2003. Integrating long-and short-term contracting via business-to-business exchanges for capitalintensive industries. Management Sci. 49(11) 1597-1615.
53. Kline, R. B. 1998. Principles and Practice of Structural Equation Modeling. The Guilford Press, New York.
54. Kohli, A. K., B. J. Jaworski, A. Kumar. 1993. MARKOR: A measure of market orientation. J. Marketing Res. 30 467-477.
55. Langlois, R. N. 1994. Cognition and capabilities: Opportunities seized and missed in the history of the computer industry. Conference on Technological Oversights and Foresights, Stern School of Business, New York University, New York.
56. Lassila, K. S., J. C. Brancheau. 1999. Adoption and utilization of commercial software packages: Exploring utilization equilibria, transitions, triggers, and tracks. J. Management Inform. Systems 16(2) 63-90.
57. Lee, A. S. 1991. Integrating positivist and interpretative approaches to organizational research. Organization Sci. 2(4) 342-365.
58. Lee, H. G., T. H. Clark. 1996. Market process reengineering through electronic market systems: Opportunities and challenges. J. Management Inform. Systems 13(3) 113-136.
59. Leonard-Barton, D. 1988. Implementation as mutual adaptation of technology and organization. Res. Policy 17 251-267.
60. Lewis, W., R. Agarwal, V. Sambamurthy. 2003. Sources of influence on beliefs about information technology use: An empirical study of knowledge workers. MIS Quart. 27(4) 657-678.
61. Liang, H., N. Saraf, Q. Hu, Y. Xue. 2007. Assimilation of enterprise systems: The effect of external institutional pressure and the mediating role of top management. MIS Quart. 31(1) 59-87.
62. Lin, A., T. Cornford. 2000. Framing implementation management. W. J. Orlikowski, S. Ang, P. Weill, H. Krcmar, J. DeGross, eds. Proc. Twenty-First Conf. Inform. Systems, Brisbane, Australia.
63. Mahadevan, B. 2003. Making sense of emerging market structures in B2B e-commerce. California Management Rev. 46(1) 86-100.
64. Malhotra, A., A. Majchrzak, R. Carman, V. Lott. 2001. Radical innovation without collocation: A case study at Boeing-Rocketdyne. MIS Quart. 25(2) 229-250.
65. Malone, T. W., J. Yates, R. I. Benjamin. 1987. Electronic markets and electronic hierarchies. Commun. ACM 30(6) 484-497.
66. Martins, L. L., A. Kambil. 1995. Learning from experience: Managerial interpretation of past and future information technologies. Working Paper 1995, Stern School of Business, New York University, New York.
67. Mingers, J. 2001. Combining IS research methods: Toward a pluralist methodology. Inform. Systems Res. 12(3) 240-259.
68. Moorman, C., A. S. Miner. 1998. The convergence of planning and execution: Improvisation in new product development. J. Marketing 62(3) 1-20.
69. Nelson, R. R., S. Winter. 1982. An Evolutionary Theory of Economic Change. The Belknap Press of Harvard University, London.
70. Neter, J., M. H. Kutner, C. J. Natscheim, W. Wasserman. 1986. Applied Liner Statistical Models. Irwin, Chicago.
71. Orlikowski, W., D. C. Gash. 1991. Changing frames: Understanding technological change in organizations. Working paper, Massachusetts Institute of Technology, Cambridge, MA.
72. Orlikowski, W. J., D. C. Gash. 1994. Technological frames: Making sense of information technology in organizations. ACM Trans. Inform. Systems 2(2) 174-207.
73. Peleg, B., H. L. Lee, W. H. Hausman. 2002. Short-term e-procurement strategies versus long-term contracts. Production Oper. Management 11(4) 458-479.
74. Podsakoff, P. M., D. Organ. 1986. Self-reports in organizational research: Problems and prospects. J. Management 12 531-543.
75. Podsakoff, P. M., S. B. MacKenzie, J-Y. Lee, N. P. Podsakoff. 2003. Common method biases in behavioral research: A critical review of the literature and recommended remedies. J. Appl. Psych. 88(5) 879-903.
76. Premkumar, G., K. Ramamurthy. 1995. The role of interorganizational and organizational factors on the decision mode for adoption of interorganizational systems. Decision Sci. 26(3) 303-336.
77. Premkumar, G., K. Ramamurthy, S. Nilakanta. 1994. Implementation of electronic data interchange: An innovation diffusion perspective. J. Management Inform. Systems 11(2) 157-186.
78. Priem, R. 1994. Executive judgment, organizational congruence and firm performance. Organ. Sci. 5 421-437.
79. Purvis, R. L., V. Sambamurthy, R. W. Zmud. 2001. The assimilation of knowledge platforms in organizations: An empirical investigation. Organ. Sci. 12(2) 117-135.
80. Rai, A., S. S. Lang, R. B. Welker. 2002. Assessing the validity of IS success models: An empirical test and theoretical analysis. Inform. Systems Res. 13(1) 50-69.
81. Ramiller, N. C., E. B. Swanson. 2003. Organizing visions for information technology and the IS executive response. J. Management Inform. Systems 20(1) 13-50.
82. Riggins, F. J., T. Mukhopadhyay. 1994. Interdependent benefits from interorganizational systems: Opportunities for business partner reengineering. J. Management Inform. Systems 11(2) 37-57.
83. Rogers, E. 1995. Diffusion of Innovations, The Free Press, New York.
84. Sahay, S., M. Palit, D. Robey. 1994. A relativist approach to studying the social construction of information technology. Eur. J. Inform. Systems 3(4) 248-258.
85. Schonfeld, E., C. Morrison. 2007. The next disruptors. Business 2.0.
86. Shapiro, S. S., M. B. Wilk. 1965. An analysis of variance test for normality (complete samples). Biometrika 52(3 and 4) 591-611.
87. Srinivasan, R., G. L. Lilien, A. Rangaswamy. 2002. Technological opportunism and radical technology adoption: An application to e-business. J. Marketing 66(3) 47-60.
88. Swanson, E. B. 1994. Information systems innovation among organizations. Management Sci. 40(9) 1069-1092.
89. Tan, F. B., M. G. Hunter. 2002. The repertory grid technique: A method for the study of cognition in information systems. MIS Quart. 26(1) 39-57.
90. Teece, D. J., G Pisano, A. Shuen. 1997. Dynamic capabilities and strategic management. Strategic Management J. 18(7) 509-529.
91. Tripsas, M. 1997. Unraveling the process of creative destruction: Complementary assets and incumbent survival in the typesetter industry. Strategic Management J. 14 (Special Summer Issue) 119-142.
92. Walsh, J. P. 1995. Managerial and organizational cognition: Notes from a trip down memory lane. Organ. Sci. 6(3) 280-321.
93. Wanous, J. P., A. E. Reichers, M. J. Hudy. 1997. Overall job satisfaction: How good are single-item measures? J. Appl. Psych. 82(2) 247-252.
94. Weber, R. 2004. The rhetoric of positivism versus interpretivism: A personal view. MIS Quart. 28(1) iii-xii.
95. Weick, K. E. 1990. Making Sense of the Organization. Blackwell Publishers Ltd., Malden, MA.
96. Weick, K. E. 1995. Sensemaking in Organizations. SAGE Publications, Thousand Oaks, CA.
97. Wright, A. 2005. The role of scenarios as prospective sensemaking devices. Management Decision 43(1) 86-101.
98. Yoo, B., V. Choudhary, T. Mukhopadhyay. 2007. Electronic marketplaces with different ownership structures. Management Sci. 53(6) 952-961.
99. Zahra, S. A., G. George. 2002. Absorptive capacity: A review, reconceptualization, and extension. Acad. Management Rev. 27(2) 185-203.
100. Zhu, K. 2004. Information transparency of business-to-business electronic markets: A game-theoretic analysis. Management Sci. 50(5) 670-685.
101. Zhu, K., K. Kraemer. 2005. Post-adoption variations in usage and value of e-business by organizations: Cross-country evidence from the retail industry. Inform. Systems Res. 16(1) 61-84.
102. Zmud, R. W., L. E. Apple. 1992. Measuring technology incorporation/ infusion. J. Product Innovation Management 9 148-155.