메뉴 건너뛰기




Volumn 11, Issue 3, 2010, Pages 219-241

Tipping perceptions: Taiwanese tour leaders' perspectives

Author keywords

Package tour; Tip; Tour leader; Travel agency

Indexed keywords


EID: 77955215013     PISSN: 15256480     EISSN: 15286499     Source Type: Journal    
DOI: 10.1080/15256480.2010.498269     Document Type: Article
Times cited : (4)

References (64)
  • 1
    • 77956839363 scopus 로고
    • Inequality in social exchange
    • In L. Berkowitz (Ed.), New York, NY: Academic Press
    • Adams, S. (1965). Inequality in social exchange. In L. Berkowitz (Ed.), Advances in experimental social psychology, Vol. 2. New York, NY: Academic Press.
    • (1965) Advances In Experimental Social Psychology , vol.2
    • Adams, S.1
  • 2
    • 4043171109 scopus 로고    scopus 로고
    • The history of tipping-from sixteenth-century England to United States in the 1910s
    • Azar, O. H. (2004). The history of tipping-from sixteenth-century England to United States in the 1910s. Journal of Socio-Economics, 33, 745-764.
    • (2004) Journal of Socio-Economics , vol.33 , pp. 745-764
    • Azar, O.H.1
  • 3
    • 24144455814 scopus 로고    scopus 로고
    • Who do we tip and why? An empirical investigation
    • Azar, O. H. (2005). Who do we tip and why? An empirical investigation. Applied Economics, 37, 1871-1879.
    • (2005) Applied Economics , vol.37 , pp. 1871-1879
    • Azar, O.H.1
  • 5
    • 0000999219 scopus 로고
    • Gratuities and customer appraisal of service: Evidence from Minnesota restaurants
    • Bodvarsson, O. B., & Gibson, W. A. (1994). Gratuities and customer appraisal of service: Evidence from Minnesota restaurants. The Journal of Social-Economics, 23, 287-302.
    • (1994) The Journal of Social-Economics , vol.23 , pp. 287-302
    • Bodvarsson, O.B.1    Gibson, W.A.2
  • 9
    • 84965737340 scopus 로고
    • Waitressing, vulnerability and job autonomy: The case of the risky tip
    • Butler, S., & Skipper, J. (1980). Waitressing, vulnerability and job autonomy: The case of the risky tip. Sociology of Work and Occupation, 7, 487-502.
    • (1980) Sociology of Work and Occupation , vol.7 , pp. 487-502
    • Butler, S.1    Skipper, J.2
  • 11
    • 33644864240 scopus 로고    scopus 로고
    • Customer satisfaction with tour leaders' performance: A study of Taiwan's package tours
    • Chang, J. C. (2006). Customer satisfaction with tour leaders' performance: A study of Taiwan's package tours. Asia Pacific Journal of Tourism Research, 11, 97-116.
    • (2006) Asia Pacific Journal of Tourism Research , vol.11 , pp. 97-116
    • Chang, J.C.1
  • 12
    • 33746795373 scopus 로고    scopus 로고
    • A re-examination of cultural influences on restaurant tipping behavior: A comparison of Japan and the U.S
    • Cho, M. (2005). A re-examination of cultural influences on restaurant tipping behavior: A comparison of Japan and the U.S. Journal of Foodservice Business Research, 8, 79-96.
    • (2005) Journal of Foodservice Business Research , vol.8 , pp. 79-96
    • Cho, M.1
  • 13
    • 33644862158 scopus 로고    scopus 로고
    • Tipping By Foreign Tourists
    • Dewald, B. (2001). Tipping by foreign tourists. Pacific Tourism Review, 5(2), 43-50.
    • (2001) Pacific Tourism Review , vol.5 , Issue.2 , pp. 43-50
    • Dewald, B.1
  • 15
    • 0041794400 scopus 로고
    • NRN survey: Tips beat service charges 5 to 1
    • Edwards, J. (1988). NRN survey: Tips beat service charges 5 to 1. Nations Restaurant News, 1, 84.
    • (1988) Nations Restaurant News , vol.1 , pp. 84
    • Edwards, J.1
  • 16
    • 0000114939 scopus 로고
    • Satisfaction measurement in guided tours
    • Geva, A., & Goldman, A. (1991). Satisfaction measurement in guided tours. Annals of Tourism Research, 18, 177-212.
    • (1991) Annals of Tourism Research , vol.18 , pp. 177-212
    • Geva, A.1    Goldman, A.2
  • 20
    • 0042070780 scopus 로고
    • Between gratitude and gratuity: Commentary on Shamir
    • Holloway, J. C. (1985). Between gratitude and gratuity: Commentary on Shamir. Annals of Tourism Research, 12, 239-242.
    • (1985) Annals of Tourism Research , vol.12 , pp. 239-242
    • Holloway, J.C.1
  • 21
    • 33845238707 scopus 로고    scopus 로고
    • The relationship between timing of tipping and service effort
    • Hsieh, A. T., & Wu, D. H. (2007). The relationship between timing of tipping and service effort. The Service Industries Journal, 27(1), 1-14.
    • (2007) The Service Industries Journal , vol.27 , Issue.1 , pp. 1-14
    • Hsieh, A.T.1    Wu, D.H.2
  • 22
  • 23
    • 0004200824 scopus 로고
    • Judd. C. M., Smith, E. R., & Kidder, L. H, 6th ed.). London, England: Harcourt Brace Jovanovich College Publishers
    • Judd. C. M., Smith, E. R., & Kidder, L. H. (1991). Research methods in social relations (6th ed.). London, England: Harcourt Brace Jovanovich College Publishers.
    • (1991) Research Methods In Social Relations
  • 24
    • 0000744908 scopus 로고
    • Fairness as a constraint on profit seeking: Entitlements in the market
    • Kahneman, D., Knetsch, J. L., & Thaler, R. (1986). Fairness as a constraint on profit seeking: Entitlements in the market. American Economic Review, 76, 728-741.
    • (1986) American Economic Review , vol.76 , pp. 728-741
    • Kahneman, D.1    Knetsch, J.L.2    Thaler, R.3
  • 25
    • 28044441314 scopus 로고    scopus 로고
    • Is there a difference in tipping in restaurant versus non-restaurant service encounters, and do ethnicity and gender matter?
    • Koku, P. S. (2005). Is there a difference in tipping in restaurant versus non-restaurant service encounters, and do ethnicity and gender matter? Journal of Services Marketing, 19, 445-452.
    • (2005) Journal of Services Marketing , vol.19 , pp. 445-452
    • Koku, P.S.1
  • 26
    • 0001528083 scopus 로고
    • Culture and work-related values in Thai organizations
    • Komin, S. (1990). Culture and work-related values in Thai organizations. International of Journal of Psychology, 25, 681-704.
    • (1990) International of Journal of Psychology , vol.25 , pp. 681-704
    • Komin, S.1
  • 28
    • 77955211056 scopus 로고
    • Tipping: The customer's point of view
    • Ledger, J. (1974). Tipping: The customer's point of view. Canadian Hotel and Restaurant, 52, 26-29.
    • (1974) Canadian Hotel and Restaurant , vol.52 , pp. 26-29
    • Ledger, J.1
  • 30
    • 0031161121 scopus 로고    scopus 로고
    • Tipping customs and status seeking: A cross-country study
    • Lynn, M. (1997). Tipping customs and status seeking: A cross-country study. International Hospitality Management, 16, 221-224.
    • (1997) International Hospitality Management , vol.16 , pp. 221-224
    • Lynn, M.1
  • 31
    • 0010001304 scopus 로고    scopus 로고
    • The relationship between tipping and service quality: A comment on Bodvarsson and Gibson's article
    • Lynn, M. (2000). The relationship between tipping and service quality: A comment on Bodvarsson and Gibson's article. The Social Science Journal, 37, 131-135.
    • (2000) The Social Science Journal , vol.37 , pp. 131-135
    • Lynn, M.1
  • 32
    • 0036887994 scopus 로고    scopus 로고
    • Turnovers' relationships with sales, tips and service across restaurants in a chain
    • Lynn, M. (2002). Turnovers' relationships with sales, tips and service across restaurants in a chain. International Journal of Hospitality Management, 21, 443-447.
    • (2002) International Journal of Hospitality Management , vol.21 , pp. 443-447
    • Lynn, M.1
  • 33
    • 3242769226 scopus 로고    scopus 로고
    • Ethnic differences in tipping: A matter of familiarity with tipping norms
    • Lynn, M. (2004). Ethnic differences in tipping: A matter of familiarity with tipping norms. Cornell Hotel and Restaurant Administration Quarterly, 45(1), 12-22.
    • (2004) Cornell Hotel and Restaurant Administration Quarterly , vol.45 , Issue.1 , pp. 12-22
    • Lynn, M.1
  • 34
    • 38249020701 scopus 로고
    • Restaurant tipping: An examination of three "rational" explanations
    • Lynn, M., & Grassman, A. (1990). Restaurant tipping: An examination of three "rational" explanations. Journal of Economic Psychology, 11, 169-181.
    • (1990) Journal of Economic Psychology , vol.11 , pp. 169-181
    • Lynn, M.1    Grassman, A.2
  • 35
    • 0001941081 scopus 로고    scopus 로고
    • Tipping: An incentive/reward for service?
    • Lynn, M., & Graves, J. (1996). Tipping: An incentive/reward for service? Hospitality Research Journal, 20(1), 1-14.
    • (1996) Hospitality Research Journal , vol.20 , Issue.1 , pp. 1-14
    • Lynn, M.1    Graves, J.2
  • 36
    • 0347116073 scopus 로고    scopus 로고
    • Tipping and service: The case of hotel bellman
    • Lynn, M., & Gregor, R. (2001). Tipping and service: The case of hotel bellman. Hospitality Management, 20, 299-303.
    • (2001) Hospitality Management , vol.20 , pp. 299-303
    • Lynn, M.1    Gregor, R.2
  • 38
    • 0000820080 scopus 로고    scopus 로고
    • Gratitude and gratuity: A meta-analysis of research on the service-tipping relationship
    • Lynn, M., & McCall, M. (2000). Gratitude and gratuity: A meta-analysis of research on the service-tipping relationship. Journal of Social-Economics, 29, 203-214.
    • (2000) Journal of Social-Economics , vol.29 , pp. 203-214
    • Lynn, M.1    McCall, M.2
  • 39
    • 84991131508 scopus 로고
    • Effect of service posture on restaurant tipping
    • Lynn, M., & Mynier, K. (1993). Effect of service posture on restaurant tipping. Journal of Applied Social Psychology, 23, 678-685.
    • (1993) Journal of Applied Social Psychology , vol.23 , pp. 678-685
    • Lynn, M.1    Mynier, K.2
  • 43
    • 0010379480 scopus 로고
    • Tour leader and their importance in charter tours
    • Mossberg, L. L. (1995). Tour leader and their importance in charter tours. Tourism Management, 16, 437-445.
    • (1995) Tourism Management , vol.16 , pp. 437-445
    • Mossberg, L.L.1
  • 44
    • 0002852072 scopus 로고
    • Consumer perceptions of interpersonal equity and satisfaction in transactions: A field survey approach
    • Oliver, R. L., & Swan, J. E. (1989). Consumer perceptions of interpersonal equity and satisfaction in transactions: A field survey approach. Journal of Marketing, 53(2), 21-35.
    • (1989) Journal of Marketing , vol.53 , Issue.2 , pp. 21-35
    • Oliver, R.L.1    Swan, J.E.2
  • 45
    • 84986146042 scopus 로고    scopus 로고
    • The role of selfishness in buyer-seller relationships
    • Palmer, A. (2002). The role of selfishness in buyer-seller relationships. Marketing Intelligence & Planning, 20, 22-27.
    • (2002) Marketing Intelligence & Planning , vol.20 , pp. 22-27
    • Palmer, A.1
  • 48
    • 0004324361 scopus 로고    scopus 로고
    • (16th ed.). New York, NY: Harper Collins
    • Post, P. (1997). Emily post's etiquette (16th ed.). New York, NY: Harper Collins.
    • (1997) Emily Post's Etiquette
    • Post, P.1
  • 51
    • 0000528262 scopus 로고
    • Characteristics of package tours in Europe
    • Quiroga, I. (1990). Characteristics of package tours in Europe. Annals of Tourism Research, 17, 185-207.
    • (1990) Annals of Tourism Research , vol.17 , pp. 185-207
    • Quiroga, I.1
  • 54
    • 84986706406 scopus 로고
    • A note on tipping and employees perceptions and attitudes
    • Shamir, B. (1984). A note on tipping and employees perceptions and attitudes. Journal of Occupational Psychology, 56, 255-259.
    • (1984) Journal of Occupational Psychology , vol.56 , pp. 255-259
    • Shamir, B.1
  • 57
    • 77955188069 scopus 로고    scopus 로고
    • Problems of tipping
    • Taiwan Visitors Association
    • Taiwan Visitors Association. (2001). Problems of tipping. Taiwan Tourism Bi- Monthly, 461, 20.
    • (2001) Taiwan Tourism Bi-Monthly , vol.461 , pp. 20
  • 58
    • 77955191723 scopus 로고    scopus 로고
    • Taiwan Tourism Bureau R.O.C., Retrieved from
    • Taiwan Tourism Bureau R.O.C. (2006). Travel disputes. Retrieved from http://admin.taiwan.net.tw/indexc.asp
    • (2006) Travel Disputes
  • 59
    • 77955222835 scopus 로고    scopus 로고
    • Taiwan Tourism Bureau R.O.C, Retrieved from
    • Taiwan Tourism Bureau R.O.C. (2007). Outbound travel. Retrieved from http://admin.taiwan.net.tw/indexc.asp
    • (2007) Outbound Travel
  • 60
    • 77955184919 scopus 로고    scopus 로고
    • Travel Quality Assurance Association R.O.C, Retrieved from
    • Travel Quality Assurance Association R.O.C. (2008). Travel disputes. Retrieved from http://www.travel.org.tw/casestudy/list.htm
    • (2008) Travel Disputes
  • 61
    • 0242330805 scopus 로고    scopus 로고
    • Tipping behaviour: A disconfirmation of expectation perspective
    • Tse, A. C. (2003). Tipping behaviour: A disconfirmation of expectation perspective. International Journal of Hospitality Management, 22, 461-467.
    • (2003) International Journal of Hospitality Management , vol.22 , pp. 461-467
    • Tse, A.C.1
  • 63
    • 0040007381 scopus 로고    scopus 로고
    • Minimum wages and tipped servers
    • Wessels, W. J. (1997). Minimum wages and tipped servers. Economic Inquiry, 35, 334-349.
    • (1997) Economic Inquiry , vol.35 , pp. 334-349
    • Wessels, W.J.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.