A re-examination of cultural influences on restaurant tipping behavior: A comparison of Japan and the U.S

Journal of Foodservice Business Research

Volumn 8, Issue 1, 2006, Pages 79-96

  Cho, Minho ^a  

^a Hanyang University   (South Korea)

Author keywords

Hofstede's dimensions; National character; Restaurant; Service quality; Tipping

Indexed keywords

EID: 33746795373     PISSN: 15378020     EISSN: 15378039     Source Type: Journal    
DOI: 10.1300/J369v08n01_06     Document Type: Review

References (41)

1. Ahmed, Z. U. & Krohn, F. B. (1992). Understanding the unique consumer behavior of Japanese tourists. Journal of Travel and Tourism Marketing, 1(3), 73-86.
2. Bodvarsson, Ö. B. & Gibson, W. A. (1999). An economic approach to tips and service quality: Results of a survey. The Social Science Journal, 36(1), 137-147.
3. Brown, N. E. & Rolle, S. A. (1991). Tips versus service charges: The Iowa scene. The Cornell Hotel and Restaurant Administration Quarterly, 32(1), 75-81.
4. Cadotte, E. R. & Turgeon, N. (1988). Key factors in guest satisfaction. The Cornell Hotel and Restaurant Administration Quarterly, 28(4), 45-51.
5. Cho, M. (2001). Japanese, U.S. tourists: Culture and hotel selections. FIU Hospitality Review, 19(1), 55-68.
6. Chow, C. W., Kato, Y. & Shields, M. D. (1994). National culture and the preference for management controls: An exploratory study of the firm-labor market interface. Accounting, Organizations and Society, 19(4/5), 381-400.
7. Crusco, A. H. & Wetzel, C. G. (1984).'The Midas touch: The effects of interpersonal touch on restaurant tipping. Personality and Social Psychology Bulletin, 10(4), 512-517.
8. Dawar, N., Parker, P. M. & Price, L. J. (1996). A cross-cultural study of interpersonal information exchange. Journal of International Business Studies, 27(3), 497-516.
9. Edwards, J. (1988, July 4). NRN survey: Tips beat, service charges 5-to-1. Nation's Restaurant News, 22, pp. 1, 84.
10. Freeman, S., Walker, M. R., Borden, R. & Latané, B. (1975). Diffusion of responsibility and restaurant tipping: Cheaper by the bunch. Personality and Social Psychology Bulletin, 1(4), 584-587.
11. Garrity, K. & Degelrnan, D. (1990). Effects of server introduction on restaurant tipping. Journal of Applied Social Psychology, 20(2), 168-172.
12. Hofstede, G. (1980a). Cultures consequences: International differences in work-related values. Beverly Hills, CA: Sage.
13. Hofstede, G. (1980b). Motivation, leadership and organization: Do American theories apply abroad? Organizational Dynamics, 9(1), 42-63.
14. Hofstede, G. (1983a). National cultures in four dimensions: A research-based theory at cultural differences among nations. International Studies of Management and Organization, 13(1/2), 46-74.
15. Hofstede, G. (1983b). The cultural relativity of organizational practices and theories. Journal of International Business Studies, 14(2), 75-89.
16. Hofstede, G. (1984). The cultural relativity of the quality of life concept. Academy of Management Review, 9(3), 389-398.
17. Hornik, J. (1992). Tactile stimulation and consumer response. Journal of Consumer Research, 19(3), 449-458.
18. Huang, J., Huang, C. & Wu, S. (1996). National character and response to unsatisfactory hotel service. International Journal of Hospitality Management, 15(3), 229-243.
19. Ineson, E. M. & Martin, A. J. (1999). Factors influencing the tipping propensity of restaurant customers. Journal of Retailing and Consumer Services, 6(1), 27-37.
20. Lin, M. (1990). Taiwan: Magnet for Japanese tourists. The Cornell Hotel and Restaurant Administration Quarterly, 31(1), 96-97.
21. Lynn, M. (1988). The effects of alcohol consumption on restaurant tipping. Personality and Social Psychology Bulletin, 14(1), 87-91.
22. Lynn, M. & Grassman, A. (1990). Restaurant Tipping: An examination of three 'rational' explanations. Journal of Economic Psychology, 11, 169-181.
23. Lynn, M. & Graves, J. (1996). Tipping: An incentive/reward for service? Hospitality Research Journal, 20(1), 1-14
24. Lynn, M. & Latané, B. (1984). The psychology of restaurant tipping. Journal of Applied Social Psychology, 14(6), 549-561.
25. Lynn, M. & McCall, M. (2000). Gratitude and gratuity: A meta-analysis of research on the service-tipping relationship. Journal of Socio-Economics, 29(2), 203-214.
26. Lynn, M. & Mynier, K. (1993). Effect of server posture on restaurant tipping. Journal of Applied Social Psychology, 23(8), 678-685.
27. Lynn, M., Zinkhan, G. M. & Harris, J. (1993). Consumer tipping: A cross-country study. Journal of Consumer Research, 20(3), 478-488.
28. Malhotra, N. K. (1996). Marketing research: An applied orientation (2nd ed.). Englewood Cliffs, NJ: Prentice-Hall.
29. Mills, S. & Riehle, H. (1987, October). What customers think about, tips vs. service charges. Restaurant USA, 7, 20-22.
30. Mok, C. & Hansen, S. (1999). A study of factors affecting tip size in restaurants. Journal of Restaurant and Foodservice Marketing, 3(3/4), 49-64.
31. Nunnally, J. C. (1967). Psychometric theory. New York: McCraw-Hill.
32. Parasuraman, A., Zeithami, V. & Berry, L. (1988). SERVQUAL: A multiple item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12-40.
33. Roth, M. (1995). The effects of culture and socioeconomics on the performance of global brand image strategies. Journal of Marketing Research, 32(2), 163-175.
34. Segrave, K. (1998). Tipping: An American social history of gratuities. Jefferson, NC: McFarland & Company.
35. Shamir, B. (1984). Between Gratitude and Gratuity: An analysis of tipping. Annals of Tourism Research, 11(1), 59-78.
36. Speer, T. L. (1997, February). The give and take of tipping. American Demographics, 79, 51-54.
37. Star, N. (1988). The International guide to tipping. New York: Berkeley.
38. Tidd, K. L. & Lockard, J. S. (1978). Monetary significance of the affiliative smile: A case for reciprocal altruism. Bulletin of the psychonomic society, 11, 344-346.
39. Vishwanath, A. (2003). Comparing online information effects: A cross-cultural comparison of online information and uncertainty, Communication Research, 30(6), 579-598.
40. Wildavsky, A. (1989). Frames of reference come from cultures: A predictive theory. In M. Freilich (Ed.), The relevance of culture (pp. 58-74). New York: Bergin and Garvey.
41. Yamamura, J. H., Frakes, A. H., Sanders, D. L. & Ahn, S. K. (1996). A comparison of Japanese and U.S. auditor decision-making behavior. The International Journal of Accounting, 31(3), 347-363.